Leave a Review Traveloka
Thank you
For being available most of time ,great service ! 🙏🙏👌👌reaper46rad
Developer Response
We are happy to assist you. If anything that you would like to ask, please contact us via email or by tapping the chat icon on the upper right corner of your Traveloka App homepage. Thank you.Terrible refund handling
I have faced this issue 2x. Terrible experience in handling refund. Their robo-generated replies and slow-responding customer service are not helping much. There are >100 known cases like mine as someone gathered the evidences in social media — still no solution or assurance that we will get our money back. I will not use Traveloka again.Show lessDilleuh
Really Bad Experience on Traveloka, Be careful
For you guys be careful if you order or book a hotel on this app . This happen on me . We have book a hotel on morning day . But eventually we need to re schadule the order because the app doesn’t give us full information on the booking . And then the hotel staff asked me to call traveloka for re schadule. Then the staff will only say to you “ wait for 30 minutes “ in fact we wait for more than 1 hour . In front of the hotel . In 3 am in the morning . And when i told them that we have more than 30 min . They just keep ask us to wait for more time that we dont even know how long . For you guys , just be aware , because we travel and we expect for a good app to book a hotel that make us a priority, but i dont think its a right app . They seem dont even care about the customer. When i ask to refund , they dont want . When i ask to re schaduel they ask to wait for a long time without thinking for their customer .Show lessBilly S Ang
Developer Response
Hi Billy, we're sorry for the inconvenience you've experienced. Please share us the detail of your issue and booking ID (if any) to cs@traveloka.com to help us understand better about the problem you encountered. We continuously improve our app & user feedback plays a big part in ensuring best experience for our users. Thank you.Great traveling app!
Very user friendly and they have almost everything related to travel. I remember how complicated it was to get information and purchase train/bus ticket, but now it can easily be done in my phonela.valenc
Giá hiển thị một kiểu lúc thanh toán lại kiểu khác
Sao khi hoàn thành thủ các bước thì thấy tiền cần trả là a thì khi tiến hành thanh toán pop up lên vì giá thế này thế nọ cái lọ cái chai xong tăng trung bình 200k-300k vé. Xong lên web hãng check thì rẻ hơn nhìu. Chắc nghỉ chơi với traveloka 🤧Người hay dùng traveloka
Developer Response
Cám ơn bạn đã sử dụng Traveloka và chúng tôi rất tiếc vì những bất tiện bạn đang gặp phải. Giá hiển thị tùy thuộc vào chính sách của hãng hàng không và có thể thay đổi bất cứ lúc nào. Để được trợ giúp tốt hơn, vui lòng cung cấp chi tiết tìm kiếm của bạn như đường bay và ngày khởi hành đến ios@traveloka.com.Crashed
App always close by itselfTwiting
Developer Response
Hi Twiting, thank you for using Traveloka and we're sorry for the inconvenience you've experienced. To help us investigate further, please share us the steps you've done before the app closed or crashed through email to ios@traveloka.com. Your information plays a big part in ensuring best experience for our users.Total Waste of Time
I spent hours trying to book a vacation only to get stuck due to credit card verification that they can’t resolve. Asked me to keep attempting but the same issue keeps recurring. Wasted my valuable vacation time. Do not use it!!!!!Toughispoougsgny
AWFUL EXPERIENCE!! BEWARE
First of all, I tried to purchase multiple flights in Indonesia and they will not accept non-Indonesian credit card without verification. Which is understandable but they can’t even assist a customer into processing this matter. Inconsistent emails thread that just turned into huge labyrinth without any solid resolution. They sent 3 different people emails requesting your credit card info and bla bla bla. Shady af! Use other sites. Or even better, go on orbitz or other sites.Show lessindo chick
Problem after update
Having problems on iPhone XS max , cant pass through the passenger name screen ,Sam-ee-r118
Developer Response
Thank you for using Traveloka and we're sorry for the inconvenience you've experienced. For further investigation, please share us the screenshot of error message you've received through email to ios@traveloka.com so we can investigate further.Confusd
Why list this app on UK store but only offer it in another country location and their version of English.lorr1e1
Developer Response
Thank you for getting in touch. Our app at the moment can only be customized to 6 countries, but you can use it to book any hotel and flight routes in the world. We also accept payment in USD. Your feedback will be instrumental to our product development as we develop more features that can cater to a wider audience.
