Youโll end up having to dispute everything
Until it goes through to the payment page charges me for a flight, then forgets about the existence of that booking even though the money was taken from my account. Desperately still needing a flight I try again and again, until one goes through takes my money now more expensive and a worse flight time. And the booking just says pending.
Canโt contact them unless youโre in the US, Canada, or through โSKYPEโ๐
Literal night mare now Iโm without money for two flights and not sure whether I should book a third flight because this one probably wonโt go through.
Response from developer
Thank you for sharing your experience, and weโre sorry for the frustration this has caused. If a charge went through for an unsuccessful booking, it should be automatically reversed. If this hasnโt happened, please feel free to call us at \+1\-833\-933\-4671 so we can help resolve it quickly.
Want a change in itinerary? Not possible
Now I have booked another flight with them in this Dec but need to change the departure date. Itโs been 3 days and they have no idea why Airline is rejecting their request. By the way, they canโt make any changes to the ticket, they have to contact their partner. U can imagine, it adds another hop between u and airline. Even their supervisors involved but in vain. They will promise you that you will be contacted via phone or email but nope, they will never contact u. On every call, their agent has raised a new request, I think 7 times. But same reply that partner has cancelled the request, we apologise for the inconvenience. Unfortunately apologies donโt resolve the issue.
So if u think u might have to change your itinerary, donโt go with Hopper. I am telling you they are horrible.
Response from developer
Thank you for bringing this to our attention and we're sorry to hear that your experience with Hopper was less than satisfactory. I have checked your record and I can see that there was an on\-going case with regard to your request. The request is under review status. I can see that my colleague provided you with that exchange request number that you can provide with our support team for them to review the update. Please feel free to call us at \+1\-833\-933\-HOP1 \(\+1\-833\-933\-4671\) \(Available 24/7, Toll\-free\). Our dedicated customer support team is available 24/7, ready to offer the assistance you require. Be assured that we are fully committed to resolving any issues you may encounter. Your satisfaction is important to us, and we are here to assist you in every possible way.
Customer service really lacking
I love this app, I really do. They actually do find the best prices and I book through them all the time. But their customer service is terrible. There is no phone number and it can take them hours or even days to respond to a simple request. Today itโs a booking I just want to cancel. I even bought the โcancel for any reasonโ add on and yet my message sits and sits unanswered. Thereโs also a couple tricks to be aware of - like how price freeze says it gives you a discount. The discount is the amount you pay to freeze it that applies towards your balance, you donโt actually save any additional money. The VIP support add on costs extra and is not always even helpful. If the airline delays or cancels your flight then steps in and reschedules you hopper will tell you itโs โin the airlineโs handsโ even if you buy add ons to protect your trip. Research add ons carefully, once youโve bought them all youโre no longer saving and may as well use a different site or app! TLDR, if youโre 100% confident in a trip or have days to wait to cancel it, definitely use this app because you actually will get the best prices. Just beware that customer service and be wary of the add ons.
Response from developer
Thank you for bringing this to our attention and we're sorry to hear that your experience with Hopper was less than satisfactory. We would like to investigate and address the matter. Please feel free to call us at \+1\-833\-933\-HOP1 \(\+1\-833\-933\-4671\). Our customer support team is Available 24/7 to assist you.
Great app!
Response from developer
Your satisfaction in achieving savings is truly rewarding for us. Thank you for using the app!
Loved Hopper๐งก
Response from developer
Thank you so much for sharing your experience, especially during such a challenging time for your family. We're glad to hear that Hopper was able to support you with affordable rates and convenient bookings for both hotels and rentals when you needed it most. We appreciate your helpful tip about reading room details carefully. We're happy that our platform could offer reliable service and ease during a tough situation, and we're here for you as you continue your journey. Wishing your family all the best!
Great Flight App -
Only one minor thing: the currency being in AUD instead of NZD but that couldโve easily been my fault for not double checking
Response from developer
Itโs great to know that the app was easy to navigate and helped you find both accommodation and nearby activities. Regarding the currency display, we appreciate the heads\-up and will look into how we can make currency selection even clearer for future bookings. Thanks again for choosing us, and we hope to assist you on your next adventure!
False advertising and terrible customer service
Response from developer
Thank you for bringing this to our attention and we sincerely apologize for the experience. We would like to investigate and resolve this, please feel free to call us at \+1\-833\-933\-HOP1 \(\+1\-833\-933\-4671\) Available 24/7 \(Toll\-free\) We're here to help. Thank you!
Super Frustrated
Response from developer
We're sorry to hear that your experience with Hopper was less than satisfactory. Would you mind updating your review to include the Hopper confirmation code for your booking? We would like to investigate and resolve this; please feel free to call us at \+1\-833\-933\-HOP1 \(\+1\-833\-933\-4671\).
Saves me time and money
1. Sometimes the prediction of when to buy is not accurate. For instance, I was advised to wait for the price to drop to purchase a flight ticket but then when I was advised to โbuy nowโ because the price wasnโt bound to drop, it ended up being $10 more than if I had booked when I was going to initially. A $10 difference isnโt a huge deal; it just felt a bit misleading. Similarly, sometimes the lowest available price shown for a flight is lower than the lowest actual lowest price available, which can be disappointing obviously. Lastly, and perhaps the most confusing for me is how the flight prices are color coded. Naturally one is inclined to think that red mean the flight cost will be most expensive; but Iโve come to learn than red (I think) actually means the cost of the flight is more expensive on that date than I guess it usually is to or from that airport. So in reality, a date color coded red could actually be more cost effective than a date color coded green if that date is usually pretty cheap on average. I havenโt been able to crack the algorithm, so I would just advise everyone to always check all dates regardless of the color coding. In my opinion, it would be most helpful to the buyer if the color coding represented a general price range. All in all, hopper does the leg work for me and saves me a bunch of time which is why despite the aforementioned, I think they still deserve 4.5 โญ๏ธ.
Response from developer
Thank you so much for the review! We are delighted to hear that we never let you down when organizing travel plans. Let us know if there's anything else we can do for you.
Easy to use and helpful when finding when to book
Response from developer
Thank you so much for the review! Should you need any future assistance, please feel free to reach out. Cheers!
