Additional Help
•It needs a extra page to move on hold jobs away from current to do list.
•Have the ability to review completed work orders or a history search.
•Have the ability to re-open a completed work order to add extra or forgotten notes.
• more reasons for on hold purposes, such as need to order new appliance.
Response from developer
We appreciate your feedback! On-hold reasons can actually be updated in OneSite via Facilities> On Hold Request Reason under Service Requests. We have passed the additional information to our Product team. Would you be willing to contact our Product Support team (800) 704- 0154 and provide them your contact information so we may follow-up with you on these items?
Subpar
Boots me out constantly mid service request/ inspection. Sync time is a joke. I could teach a child the alphabet, how to spell and how to write sentences in the time it takes your site to sync.
App is not working properly
Response from developer
Hello, thank you for your feedback. This is not common behavior with the app and we'd like to be given the opportunity to investigate your case. Can you please call us at 800-704-0154 or submit an online Support Request Form (https://www.realpage.com/support/#support_request_form)?
Please update the formatting
Complete & closing
Response from developer
We apologize for the trouble you're having with the app. Time worked may have been setup as a requirement by your Property Management Company. But we'd be happy to look into this issue, please contact our Support team by using this Support Request Form (https://www.realpage.com/support/#support_request_form) or by calling (800) 704-0154 and provide additional details so we can assist in resolving the issue.
Maintenance Forman
Make the job so easier plus save more time
No computer needed all in your phone
Response from developer
Hello there. User experience is a top priority. Thank you very much for your positive feedback!
I would like to speak to a representative
Response from developer
We apologize for the trouble you're having with the app. We'd be happy to look into this issue, please contact our Support team at support@realpage.com or by calling (800) 704-0154 and provide additional details so we can assist in resolving the issue.
Logs out every 2 days
Also, when completing WOs it doesn’t give me option to add comments.
Response from developer
Thank you for providing this feedback. We don’t mean to make things a hassle. For security reasons, the key that a users get upon a successful login does expire after 24 hours. You also mentioned you are not able to enter notes while completing a work order- this may be due to the settings at your property. Can you please contact our Support team (support@realpage.com)? We would like to be able to look into and/or confirm if it's a setting that can be adjusted.
