Leave a Review NordVPN
I gave a half review and it quit working
Thank God I got this half off because it only works half the time.
-_-
Edit: it completely stopped working after giving a bad review I’m so disappointed in this product. All those YouTubers are lying or haven’t actually tried this.
Edit edit: I can just tell you here. I have to constantly reopen the app and refresh the connection manually on our phones, on the tablet the app constantly just closes/crashes on the computer it’s about the same as the phone. I can have full Wi-Fi bars in certain spots of the house on any device in my home and it won’t run anything until I use my mobile data. I can be watching a premiere livestream in the room with best Wi-Fi signal keeping up with chat and it will just stop and give the buffering symbol on what I’m watching until I go back to the app that will also have buffering symbol and either manually shut it off or force close the app. In the middle of the night mid video/podcast it shuts off and pauses until dawn. I hope someone doesn’t try to break into my house when this happens and I don’t get a notification because I know who will be to blame. I don’t want to leave a negative review I want this to work as I’ve seen it advertised many times. Please fix this product because I really want to like it and when it does work it’s great. Maybe add more countries as well the selection is depressing.Show lessmarticusthe1st
Developer Response
Hello there. Thank you for the update! That should not be happening. Perhaps you could try switching between different connection protocols (NordLynx, UDP, TCP) in our app settings to check if the matter persists? If it does, make sure to contact our customer support at support.nordvpn.com for further troubleshooting. We’d be happy to check what is causing this issue and help on the matter resolve! -G.M.Read this before making a decision
The reviews are a joke. This is a scam pressuring you to ‘buy’ without trying the app firsthand. I think the reviews criteria should be changed to allow reviews to take a critical examination of this flawed app which has a similar issue of another security software for Verizon Digital Sexure by Verizon. The software contains a flawed function which impedes your ability to go to the App Store or to view the video because it requires an uninterrupted cellular transmission. Without that functionality, you can be sure that your phone will have problems which in that case, Digital Secure will cause your phone to act strangely or even worse, to crash forcing you to do a clean install to revert it to factory settings which to me is quite frustrating. To makes matter worse why would a developer be allowed to force you to pay for the app without trying it out first? To me, it’s a rip off because the developer are stealing funds from me by forcing me to purchase the app or the service first before trying out the app because if the app is having serious problems, I have no choice but to remove it and to try out another vpn app that works. Also I will be focusing on a perspective lawsuit towards Apple for allowing fake reviews without the reviewers even trying out the app firstly before making a consistent statement that supports the app’s actual function rather than making baseless claims without actually trying out the app.Show lessEnna689
Developer Response
Hello! Please note that we offer a 30-day money return guarantee to all the plans purchased via our website nordvpn.com/pricing/. You’re more than welcome to test our services risk-free! If anything, do not hesitate to contact us at support.nordvpn.com at the time of your convenience. -D.IHad a review written but apparently Nord doesn’t like poor reviews
Had just submitted a review through the link on the Nord app but because I rated them a 2 because there are issues with using map navigation when Nord is connected. However as I clicked the submit button it said “not connected” which has now dropped them to a 1 star rating. If you try to use map navigation when Nord is connected you would be very lucky to get that feature to work. If it does and you bounce off of another cell tower you navigation will suddenly stop. Had this happen twice on a 10 minute, 5 mile drive today. Had it happen yesterday for a 4 mile, 4 minute drive where the navigation wouldn’t even work. Had to use the phone settings to disconnect the Nord app as it wouldn’t even pause in the app itself. Changed the app settings to “on Wi-Fi only” and even set my personal Wi-Fi as a trusted network so hopefully it won’t lose the map navigation when I start out at my own home. In this last trip Nord connected to Denver, then reconnected to United Kingdom, and then to United Arab Emarites. Had to set the server connection to United States and fastest in US to hopefully stop the server bouncing as well. Don’t go with their recommended settings when it comes to server and auto connect or you will get screwed over when using map navigation apps.Show lessAZ nascar fan
Developer Response
Hello. We are sorry to hear about the issues you faced with our service. However, may we ask if you have tried reaching out to our customer support agents at support.nordvpn.com? They would be happy to help you. -N.L.Was good, now crap.
It was good, but over time the service gets slower, fails to connect and if you reach customer service they will blame your device so there is no accountability. So it works 80% of the time, it if I were you start elsewhere, they are just a company that is too big wielding their marketing clout to get you to sign up with them. Also, they push updates that don’t run on software that apple t supports, which could force you to upgrade your OS to use the vpn which will probably break versions of other software that you do not want to update because your current app versions would not support the new OS. This happened to me, avoid NordVPN. You can probably do better.
To top it off, they will respond to this post with a canned response that is slightly edited, to give the appearance of caring.
Save yourself. Buy another vpn elsewhere and pay monthly especially because once you sign up for a one time “savings” they make it difficult to get your money back. I’d have to take them to small claims court, but I am short on time. Maybe in a month or so, because in New York it’s not legal to charge people for services not delivered, and once they try to shift the blame to me for not constantly upgrading my os to work with their “feature” upgrades, it becomes clear they break their own product.
AVOID. Buy something else.Show lessavoidn0rd
Developer Response
Hello! Please note, that NordVPN is a security-first product. Since we care about our customers' privacy, we want to ensure everyone is fully protected and secure. We release updates for applications frequently as we are always trying to improve our services regarding both the security and stability of the application. If you have any issues with our service, please reach out to our team at support.nordvpn.com so we could continue to help you. - K.SOverall degrading operability
I’ve been using NordVPN for over 5 years on my phone and several PC’s. While the NordVPN PC software has been more or less flawless (a few hiccups here and there), the iOS app has been nose diving for months now. The biggest problem I’m battling with is reliable, consistent connectivity. I’ll be using my phone and if/when I remember to check the VPN it won’t be connected (even with auto connect enabled), or I’ll be logged out and need to go through the whole setup process again. Other times it will simply be stuck in a “trying to connect” state (this completely cuts off my connection and is instantly noticeable). This either happens all on its own, or the cycle happens when I attempt to switch servers. Often times I need to close the app and reboot the phone. Sometimes I need to uninstall and reinstall the app to bring everything back to normal. Frustrating to say the least. And before anyone thinks it’s my phone, I have two phones and it happens on both (rarely in tandem). I’ve been a loyal fan of NordVPN and have convinced others through the years to use their service. My loyalty is fading, at least with the mobile app. Again, the PC software has been fine, it’s the mobile side of things that are getting worse, not better. Please focus on quality control, Nord. Otherwise I’ll be looking for a new provider once my subscription is up for renewal.Show lessSnowplow13
Developer Response
Hello. Let us apologize for the inconvenience. It would be great if you would contact our customer support team so we could investigate this issue in more detail. Our support team is available 24/7 at support.nordvpn.com. -A.ZSome of you people are delusional !!
I’ve had Nord VPN for about a year now and Im very happy with the product. I have been able to spoof my location and verify that it is spoofed. Funny today I was sitting here reading the update, and some of the comments that people leave, dumb donkeys. People love the complain but you can tell they’re ignorant and have a lack of understanding and they are not very literate with computers or any kind of electronics. I find it interesting how people criticize NordVPN for not being fast well genius if your phone is old, then you’re going to get slow speeds. If your phone is new, you’re going to get fast speeds it’s not rocket science. Clearly you have no clue !!!
Then you got these bozos that say they can’t verify their a spoof location again brainless download Speedtest by Ookia run a speed test, then look at your results and you can even look at the map and it will show you your spoof location clearly a bozo before you criticize know your equipment because you all look dumb. LoL 😝 keep using Norton thats real safe !!! Nord Keep up the great work !!!Show lessRoadjockey
THE best on the market… except…
I have been using NORD VPN for about a year now - the price is absolutely wonderful for a three year sub, with 5 devices that can be used at the same time. You can even use this on your WW-DRT router and protect everything to which it connects! Servers all around the world - and they are FAST! I barely see ANY lag when using the VPN. Some sites will not allow me to use it and still log in (T-Mobile, My Bank, etc.). However…
The desktop version allows me to specify apps for which the VPN does not protect - called split tunneling. The app for iOS has NO such feature. When I contacted them to ask about it I got a terse response telling me that NordVPN does not use split tunneling at all. Obviously someone does not know there own product and needs to be retrained by management! If they would add the split tunneling option to the iOS app it would be a perfect 5 star rating. I have to disconnect the VPN so that I can check my email simply because the email servers at Spectrum (Charter) will not allow a connection through a VPN - at least not somewhere out of country (I have not tried anything here in the US). This is a real PITA - especially if I forget to disconnect first, then have to go BACK and try again, then reconnect again… and if under a severe time crunch it just holds me back.Show lessRob Daddy Sr
Developer Response
Hello. Apologies for the inconvenience. In the future Split Tunneling might be available on iOS devices as well but unfortunately we don't have an ETA For this. As for your email issue, we can still try troubleshooting it, please contact our customer support team at support.nordvpn.com and we will check what we can do. -A.ZNot too sure….
I paid & subscribed to NordVPN Premium Plan for 2 years on July 29, 2022 and it went down hill from there. I sent 3 emails trying to get help &/or get someone, a real person, to contact me to help me with setup & explain the lack of an active subscription. I never got a response on those 3 emails until after August 8th. That neither endeared them nor strengthened my trust in this company’s Customer Service. I tried each day to set up the VPN, but each time got a response on one page that I did not have an “active subscription.” However on my profile page it said that my subscription would expire on July 29, 2024! It was not until August 9th that I reached a human via live chat that took the time to listen & help me with the issues, took the time to explain their processes, steps I needed to take, etc. I was so thankful! Now it is August 11th & this morning when I checked in on my NordVPN Systems, I found the same statement of “You don’t have an active subscription” 😡😡! This company doesn’t seem to function very well! I am going to look for another Company that is more reliable & has true “Customer Service” available because they are loosing my trust as a reliable Internet Security Company! JKPShow lessmindless elder
NEVER AGAIN NORDVPN! CREATED CHAOS FOR ME AFTER AN 'UPDATE' months ago.
After paying for many years of Nordvpn it suddenly stopped working. EVERYTHING online became a nightmare. Hours and hours working with online NORDVPN fixed nothing. Finally they told me "wait for the app to fix itself". MONTHS LATER NOTHING IS 'FIXED'! I stupidly paid for an annual subscription. MONEY WASTED. Now I have a free (limited version) Proton VPN and everything works 100% of the time. I WILL NEVER USE ANY 'NORD' product again. The app installed on my phone like a ghost -- a pale inert icon -- the tech incarnation of a paperweight. Hours and hours online with tech help. Finally the online tech helper said "wait for the app to fix itself". Really!!!!!? Now, finally, the app is updated and I try to connect to a VPN. But it doesn't work! No connections! No protection! After I committed to a 3-year prepaid subscription I am forced to pay for and install a competing app, ExpressVPN? What kind of business are you running? You're so popular that an individual user, like me, means nothing? (1) I paid in advance. (2) Hours of chatting online with your tech support gives NO SOLUTIONS TO THE FACT THAT YOUR VPN STOPPED PROTECTING MY DATA. (3) Deeply disappointed. (4) I only hope that ExpressVPN does a better job than NordVPN.Show lessLivAsmar
AutoConnect fails too often
On multiple occasions I find that I am not connected to a VPN server, even though my settings are set to “Always Connect.” The app notes state that the Kill Switch should sever my connections to servers, yet when I look at any IP checking website, I see my true IP showing. This isn’t the reliability I’d hoped for. UPDATE: the app seems to be getting less reliable. On each of my devices, at least once per week, I am either logged out or just not connected, and the Kill Switch does not prevent a webpage from opening. I have chatted with NordVPN support multiple times, and they always have a “solution” and tell me to contact them if the situation recurs. And it always does — even after uninstalling and re-installing the app multiple times. ANOTHER UPDATE: the Help Desk has me switching VPN protocols again. It doesn’t seem to help. ANOTHER UPDATE: several days have passed. After multiple emails back and forth, and following their advice to uninstall, reinstall, change protocols, change servers, etc., the problems remain. The app is just not working right. The Kill Switch is not preventing me from connecting to the internet with my true IP address showing. And Auto-Connect is doing nothing. UPDATE: upgraded to 3 stars as stability has returned for iPad, but not for iPhoneShow lessDissatisfied 310
Developer Response
Hello. Thank you for the update. Our team will check on what may be improved for stability. Sorry for any inconvenience in the meanwhile! -L.L.
