Leave a Review Glofox
Slowest App
This is the 10th time I have deleted and added the app to my phone. My children have swimming lessons and this app runs so slow, I'd rather just call and schedule the appointments. 🤦🏾♀️jicia
Developer Response
We're sorry to hear about the slow performance issues, especially when trying to schedule swimming lessons for your children. Please email us at mobilefeedback@glofox.com with more details, so we can work on improving the app's performance for you. We appreciate your patience and want to make this experience smoother for you.Attendance
The only reason i didn’t give GloFox 5 stars is because I wish it would list who signed up. You have the option to save your space. I wish it would atomically save my space and put a name there. It does not let you save a space for all classes only certain classes.Matt's ITouch
Developer Response
Thank you for your feedback! Spot booking is a feature that the operator can enable for specific classes, so it’s possible they’ve chosen to activate it only for certain ones. If you have any questions or suggestions, please feel free to reach out. We appreciate your input and are glad you're enjoying the app!Terrible app
In the year 2024, payment processors are a dime a dozen but this app manages to make updating your payment method a nightmare. The app is not intuitive, full of errors, and confusing to navigate. You cannot select which payment method you prefer nor resubmit a payment. I had a credit card stolen which froze a gym membership when they attempted to take payment from the cancelled card—this app will not let me resubmit payment to any updated methods and meanwhile I’m locked out of my membership. Glofox can do better.Show lessMr.Guymandudeperson
Developer Response
We're sorry to hear about the frustration with updating your payment method. You can replace your card at any time by navigating to your profile and tapping on "Payments." If you continue to have issues, please email us at mobilefeedback@glofox.com so we can assist further. Your feedback is important, and we want to help resolve this for you. Thank you for bringing this to our attention.Calendar dates format adds events incorrectly
The existing date format which shows up in confirmation emails is day/month/year.
When creating calendar event from email (I’m using outlook for iOS ) it is not created correctly.
Example: in email 08/06/2024 creates an event August 6. The event book and confirmation received is for June 8.
Please correct.Show lesss add pp
Developer Response
Hi, we have released the fix related to not having permission adding events to your calendar, so make sure you force quit the app and reopen. If the issue persists or if you are referring to a different issue, please let us know.Do not use
Oh wow. The App it's self is fine but the software and management of GloFox is beyond terrible. They are at least 48-60 hours support turn around IF they actually get back to you. Dont be fooled by the sales team who are like a used car salesman. Tell you anything to take your money. If you are starting a studio PLEASE go elsewhere for your platformShow lessdaetslef
App
This app is amazingYumna syeda
Developer Response
Thank you for your feedback! We're thrilled to hear you're enjoying the app. If there's anything more we can do to enhance your experience, feel free to let us know. Enjoy using the app!Crash
Every single time I open the app and tap the “classes” section - the app crashes.
Then I open it again and all is fine.
But it happens every time… and it’s weird.Diannerodger
Developer Response
We're sorry to hear about the issue with the app crashing when you first tap the "classes" section. Please email us at mobilefeedback@glofox.com with more details about this recurring problem. Your input will help us identify and fix the issue. Thank you for your patience as we work to resolve this!not good
this software and its web app counterpart are infuriatingly difficult to use and riddled with bugs and things that just don’t work properly. Use something elseNxl Jxb
Developer Response
Hi - we're really sorry to hear you've had a frustrating experience. We'd love to make things better for you! Please share any issues you encountered with us at mobilefeedback@glofox.com, and we'll work to fix them. Your input matters, and we appreciate your patience.So easy, so smooth
Love itkenhuskey
Developer Response
Thanks for the feedback, Ken! We're glad to hear you love the app. If there's anything more we can do to enhance your experience, please let us know at mobilefeedback@glofox.com. Enjoy your workouts!Calendar fix!
Simple app, easy to use, stable, and they fixed the add to calendar bug 👍👍fryingmonkey
Developer Response
If you have any questions or need assistance, feel free to share! We're here to help. 😊
