Leave a Review Glofox
Very average
App is good for class members to book. Not great for personal training.
You can not book past events outside of a clients current payments… so if you missed scheduling a previous session you can’t go back to book/document it.
Reports are pretty vanilla. Can not set a date range for projected payments, it lazily projects the next 30 days from the day you are on. Which does not help much when you have monthly goals like most clubs do.
Payroll feature only allows you to pay a trainer a flat rate and not a percentage of a session rate. Which means if you have clients at varying session/special rates you can not utilize payroll.
Communication/support is average. Problems often take over a day to resolve.Show lessMJ.21.89
Developer Response
Thank you so much for your valuable feedback. It sounds like your observations are more about the admin dashboard rather than the member app. We truly appreciate you pointing out areas where we can improve. If you have any more thoughts or suggestions, please don't hesitate to get in touch at support@glofox.com. We're here to listen!Add to calendar
I came here to say a couple months ago my ‘add to calendar’ stopped working, only to see many are posting that their calendar is working again after an update. I never had problems with it before. Please help fix for everyone.Nathest2
Developer Response
Thank you for bringing this to our attention. We're aware that some users are still experiencing issues with the 'add to calendar' feature, despite recent updates that have resolved this for many. Please know that we are actively working to fix this problem for everyone affected. Your patience and support as we resolve this are greatly appreciated. If you have any further details or questions, please reach out to mobilefeedback@glofox.com.Super simple
Easy to find classes and book them.Aswevisit
Developer Response
Thank you for your positive feedback! We're glad to hear you find it easy to navigate and book classes through our app. If there's anything more we can do to enhance your experience, please let us know. Your satisfaction is our top priority!Unable to update or contact support
My Add to Calendar button has not been working for a couple of months. It should auto update as all of my other apps do, but it is not. I have uninstalled and reinstalled the app several times with no luck. It will simply not install the latest version listed on the App Store.
My phone is up-to-date. I have tried to contact Support, but it sends you to the app website which only allows you to contact sales from the business end. Not as an app user. Getting very frustrated.Show lessLoneStar1
Developer Response
Thank you for bringing this to our attention. We're aware that some users, including yourself, are still experiencing issues with the 'add to calendar' feature, despite recent updates that have resolved this for many. Please know that we are actively working to fix this problem for everyone affected. Your patience and support as we resolve this are greatly appreciated. If you have any further details or questions, please reach out to mobilefeedback@glofox.com.Cancel membership
Where is the cancel membership button there is nothingmisscherrylip
Developer Response
We sorry to hear that you're experiencing issues canceling your membership. Please get in touch with the studio directly, especially if you're on an active subscription. Don't worry, they're ready to help you with your request.The golf stable
Easy to usepcgriff
Developer Response
We're glad to hear you find the app easy to use! If there's anything we can do to make your experience even better, please let us know. Your feedback is invaluable to us.Confused - how to book at different studios?
The app works fine for one studio use as a member but I now have 3 studios/gyms using GF and can only book on one if I am logged in. Please make booking at multi venues easier. I can’t see a Glofox instruction video on your site either. That would help.cocopops2018
Developer Response
Thank you for sharing your experience. We understand the importance of a seamless booking process for members of multiple studios and are always looking for ways to improve usability. Your suggestion for easier multi-venue booking and the idea of creating instructional videos are greatly appreciated. We'll consider these for future updates to enhance the app's functionality and user support.Useless so many bugs
Just full of bugs very frustrating app when your trying to book something that doesn’t workH8gnn
Developer Response
We're really sorry to hear about the frustrating experience you're having. To help us identify and fix these issues, could you please send an email to mobilefeedback@glofox.com with more details about the specific problems you're encountering? Your feedback is invaluable for improving app performance and user satisfaction.Poor App
So annoying to use …Hola1836649
Developer Response
We're sorry to hear you're finding the app difficult to use. To better understand and resolve the issues you're experiencing, could you please provide more details about the problems you're facing? Emailing us at mobilefeedback@glofox.com with specific feedback would greatly help us improve your experience. Thank you for taking the time to share your thoughts with us.No Option to Cancel Membership
There's no option to cancel my membership...az0458
Developer Response
We sorry to hear that you're experiencing issues canceling your subscription. Our app acts as a bridge to the studio you're a member of. For membership cancellations, please get in touch with the studio directly, especially if you're on an active subscription. Don't worry, they're ready to help you with your request.
