Leave a Review Lugg
Absolutely amazing!
I had purchased two EXTRA large mirrors from HomeGoods and wasn’t able to fit them in my car and my husband had told me that there’s a service which they bring items to your home and it was such an easy way to choose the vehicle of my choice for the pick up and delivery. Very professional team! They picked it up and brought it to me just in time. The fun part was that you could see the vehicle on the app making all the turn and seeing when they will be arriving. Love love love!!!!! I will definitely be using this service for alllllll my big and even small deliveries!!! A+ 5STARSShow lessVIP_VITAMINS
Great idea, terrible in practice.
I attempted to use this service today for the first time, even after reading some yelp reviews. The movers were not prepared to move a cabinet up stairs(this cabinet is heavy) and because it’s heavy I expected a dolly. It end up me watching them scrape the metal legs against the floor scratching them, then providing a solution of “sliding” the furniture back down the stairs on its service, using blankets at lubrication. It end up being me lifting the furniture and returning it to the bottom of the stairs. I want to feel bad for the guys because they are trying to make some money for the holidays, but they were ill prepared. They didn’t even have good shoes, one was wearing some leather dress shoes or something. I have no idea how this app has so many positive reviews, as such I would not recommend this service. In sf there are many good movers, and while they don’t have an app they offer professionalism.Show lessfr0st
Developer Response
Hello fr0st, we're very sorry to hear about this experience, this is far from what we strive to offer! We would like the opportunity to make this right. If you have not done so already please reach out to our Support Team at support@lugg.com. We hope to hear from you soon!Movers are great, app gets a little stuck
Love the concept and so glad Lugg exists! The movers are hard working people who take care with your stuff. The app itself however needs some work. It will get stuck on some screens, especially during setup. I had to quit the app and start again a few times to get it to work. I wanted to be able to add a photo to my profile but it won’t let me update that. Liked the push alerts before and during the move, like the gps/map the drive feature. Was expecting a final push alert to rate the move in the end, but it never appeared; had to open the app to do that. Would be great if it was more clear on how the toll is paid when crossing the bridge. Will continue to use Lugg.Show lessOnDeadline12
night mare!
i have used this app 3 times. horrible! Do not do it!
these are random people who have no idea how to move things around. they scratched my window edge first time i used them.
second time i used them the deli every guy could not find my house and i was charged for something i should not have.
third time, they smashed my table on floor.
This is a beautiful solid table from RH beautiful wood table, when i reached out to their customer service they where going to give me $100 back. A joke. they said my table base came apart which is not true. my base weighs 200lbs and the top 60lbs the guys picked the table over their head, which could caused a very bad accident on them selves.
they could of gotten hurt badly on the job site. When i saw how they where carrying over the gate i jumped out but it was too late, the table already smashed on the floor, causing a crack on our floor, and a crack to my beautiful table!
Customer service crap!Show lessstandupforurright
Problem with your App
On Saturday your App did not work very well. Besides Lugg was dropping off furniture at my house so it made sense to use them for a move of my outbound load of furniture with Lugg to my new house since Lugg was there. A decent App could have easily given the Lugg people who were already there my outbound load of furniture to deliver to my new location. It did not. The Lugg drivers and I waited and waited for confirmation. Eventually the Lugg people who were already there were sent somewhere else We we all unhappy.... and guess what ...then your system dropped my move..... and was only available 2 hours later!!!pretty bad system and pretty bad App... I wasted an hour and a half and got nothing:(Show lessHardly Happy
Deep scratched table
First timer Lugg user, I bought a nice wood table and needed delivery. The Lugg drivers arrived in a large Enterprise truck which I didn’t order, I ordered a truck. The truck was equipped with an automatic lift gate. I was watching them remove the table which was not protected coming off the truck. Lugg site states they have blankets for protection. They did lay a blanket on the lift gate but I noticed two metal tabs sticking out from the sides of the lift gate as they moved my table I believe that was when the table was scratched in a few places where it was dragged across the metal. They placed the table in the garage and left. As I was clearing things in the garage I then noticed large scratches on the top of the table. I’m very disappointed with the handling of my table and the cost I was charged for delivery. Use caution if you decide to use Lugg you should not have to watch movers who are hired as professional movers.Show lesslugg schmug
Wanted my furniture delivered faster than 10 days to 3 weeks
Purchased a long overdue replacement sofa with memory foam sleeper and electric recliner for my mom (both heavy items). The store I purchased from has delivery but would be 2-3 weeks before delivery (and they do not pick up the old furniture for charity). One of the store staff mentioned that a few other customers have used Lugg. So I tried them. Easy to schedule. Only a few $$ more than what the furniture company would have charged (yes, they would also charge me as a thank you for buying from them). You can ask for 1 or 2 Lugg-ers and they were so nice to my mom and sister! I recommend Lugg highly :)Show lessBertieBaby55
No longer impressed
I was impressed with this company the first two times I used them to deliver furniture from Z-Gallerie’s warehouse. That changed when I had this service move personal items from 1 house to another on April 30th. The two movers were as slow as snails and could move only 1 thing between them. They had 1 dolly and would together take 1 box at a time out to the van. They also had to stop and move the truck twice because of parking in areas where they shouldn’t have. It took 118 mins to load a few things and only 12 mins to unload. I complained but only received compensation for the time it took them to park correctly. I ended up having to call Lugg the next day to move the rest of my things. It was a holiday weekend and there weren’t other options, to their credit. I also tried to give a 4 star rating to the 2nd crew but accidentally gave it to the 1st crew and couldn’t change it.Show lesskimber224522
Developer Response
Hello kimber224522! So sorry to hear about this experience as this is never what we strive for here at Lugg! If you could please respond to your email thread that you have us, we’d like to take another look at your Lugg bill for you. Hope to hear from you soon!Awesome!
I literally never write reviews but would like to say great app, affordable move, really glad to have this service in the area. Was very happy with app experience, the service, tracking, and the dudes moving my stuff. Made getting a couch with 15 hour notice SO much better. And was not too crazy $$ for moving one couch from Oakland to SF... and the costs of doing something for just one thing is usually what prevents me from getting furniture so was relieved.
Only complaint is there’s a bug in the Instructions to Movers section that has the caps lock spazzing out keeping it in caps then taking off then on. Made writing notes to them hard.
Would definitely suggest and use again.Show lessMmweb7
Wow!!!
Amazing! What a great experience. I was struggling for a few days about how to get a little loveseat I got on Craig’s list into my second floor apartment, especially with little ones around. I found out about Lugg and within 2 hours it had been picked up and delivered into the exact spot I wanted it. They were fast, clean, courteous, helpful, I couldn’t say enough good things. I loved that I could track their ride through the app so I knew exactly when they would be arriving. This is definitely providing a major service for something that was always a challenge to figure out. I already have another delivery scheduled for tomorrow and look forward to being a regular customer.Show lessferilla
