Leave a Review Lugg
Easy simple process
I was left in a pickle when I found out the couch that had been donated for my school office couldn’t be moved on the weekend. Since anyone who could help me was working I had to come up with another plan. I had seen lugg mentioned on next door arranging took seconds. The guys were super nice arrived on time giving me a half hour notice. It was handy to be able to watch them on a map so I knew exactly when to leave and meet them. Using a coupon it was $41. To move a couch 1.7 miles. Plus gave a $20. Tip. It looks like the clock was not running during the drive—there was a $4.00 fee for travel. The convenience factor was huge! Definitely recommend.Show lesscatj111
BIG fan of Lugg
I cant say enough good things about Lugg! I’ve used them 6+ times in the last couple years so it’s about time I wrote a review. Every time has been equally positive and I honeslty see no room for improvement. They communicate every step of the way so you don’t have to guess when they’ll arrive and you know exactly where your stuff is. They handles my stuff with care and always wrap up any items I request with a blanket and plastic wrap for extra protection. Every single mover I’ve had has been professional and friendly. I would never use another service and recommend them wholeheartedly. Two thumbs way up.Show lessJamie Cmpsno
Highly Recommend Lugg!
I use Lugg for my clients whenever needed. (I'm a Professional Organizer, helping clients declutter their homes, offices, storage units; help clients pack/move/unpack.) So Lugg has come in super handy!!
I just learned about them about a month ago. They've been in business 3 yrs. Soooo smart to start a company for on demand, small, local moves! Gives people a way to make quick cash same day with tips. Gives customers a way to get things they shopped for but can haul in their car. Gives my clients a way to de-clutter their space by selling or donating their large items!
One Lugg, they donated furniture and a fridge and building supplies (bricks, tile, ladders, tools, carpet, etc) to the local Habitat for Humanity donation center!
Another Lugg, they moved a piano from the garage to the living room.
Another Lugg, they moved a large desk and filing cabinet to the local Goodwill.
Various Luggs, they’ve moved an entire bedroom or living room set to a buyer’s home. My clients are frequently buying and selling on the OfferUp App, and Lugg has made it possible to quickly get these things moved same-day. It’s just been a godsend! Highly recommend Lugg!Show lessKiera60
Delivery People Are Tops
This is a great service. The guys were very prompt, took pains to avoid the walls as they took a big piece in, helped me put felt protectors on the furniture to avoid scratching the hardwood floors, and positioned it where I wanted.
The only issue I had was with the online system. It shows available dates/times. Three times I proceeded with my information and payment, thinking I had an available time, only to be told on the final screen that the time was no longer available. I sure hope I didn’t pay 3 additional times! If a time isn’t available, it should be the first thing the customer sees, no?Show lessJoanna120
Terrible experience- late arrival and damaged furniture.
My experience with lugg was incredibly disappointing. My arrival window was between 12-1 and they arrived close to 2:30. I don't believe this was their fault, but there was no communication that they would be an hour and a half late. Then they parked on the sidewalk and got a ticket. The response was "add it to your bill" then they left me with the ticket. Lastly and most upsetting, there are deep gouges in my three items of wooden furniture: dresser, chest, and nightstand. $4000 with of furniture that now have multiple deep scratches across the top and front. This move was literally 6 minutes in the same city and came out to $500. I would have been fine with that except my furniture is terribly damaged and my time was not respected. I'm very disappointed and unhappy with my experience.Show lessEkf73
Multi-location pick up
It would be amazing if you offered multi-pick up delivery in San Franciscomulti-pick up
Beware major “glitch” in system
I had an 800lb armoire that needed to be moved down to garage and I stated that upon scheduling that it was heavy. Rather then calling me to check on weight the company Lugg sent out two guys to “assess “ situation telling guys it might be typo. When guys arrived they looked at my armoire and said “that’s to heavy we need more people”. So at that time I had to order another crew to come help. In the mean time I had to pay per minute for the original two guys to wait until the second crew came. The second crew took over an hour to get here. A job that should have only been $80 was now $300 when all was said and done. This is a major glitch in system. All they had to do was call and double check weight. Furthermore, there is not a number to call for customer service.Show lesskak973
Late, Unreliable Movers
I had two days of horrible experiences with Lugg. The first day, they arrived two hours after the ETA I was sent through their automated system, and then arrived without one of my items. I tried to contact them to arrange a second pick up, but the only way to contact them was via email.
They didn’t respond to my email until I had already gotten the notification that someone was picking up my missing item in the middle of my work day. I specifically told them I couldn’t speak to them on the phone during work hours due to the nature of my job, and yet they called me repeatedly until I picked up. I couldn’t get home to meet them, so I arranged for them to leave it inside the gate. When I got home, they had left my gate wide open with the furniture inside.
The entire experience was unprofessional and unreliable.Show lessPoodleNoodle1221
DISASTER.
After hearing good things from people about the app, I decided to use it for my furniture delivery from Macys. DISASTER! They didn't wrap my IVORY sofa like the app says they will, they didn't bring adequate tools to move it so they ended up dropping the back end on the sidewalk and pushing it along the floor. Again, I repeat- IVORY sofa. Oh wait, second best part- they forgot the other piece of furniture I ordered and had to go back for it. It's going on 3 hours past my original time slot and I haven't heard from them in over an hour and had told them I had somewhere to be. I had to call Macy's and have them put a sign on my bookshelf saying "This item must be wrapped with blankets" to avoid having to explain to them a second time that that's how this whole moving thing works.
This app is a reminder of why you just pay the little extra and get people who know what they're doing.Show lessVictoria Helena
Best experience/reliable/fast/on time
This was the most incredible experience. I ordered my couch that I had just purchased from a store that night to be scheduled to delivered by Lugg the following day. Not only did they get the location 15 mins early, but they kept in touch with me the entire time, AND they were nice enough to move the old couch upstairs to then bring in the new couch. All the while, with the best attitude. As a bonus - being a female, with two male strangers coming into my home, I felt very safe and comfortable. I am not one to write reviews and if I ever do it's for a reason. It's cheaper than any furniture store shipping it out. depending on how far you need the furniture shipped, any other company would charge $10 more with inconvenient times etc. they are worth it.Show lessSghaffari
