Leave a Review Somfy myLink
Great system, works flawlessly,… Could be improved…
We have this system installed on 5 hurricane screens in Southwest Florida. The system is working great. We relocated the transmitter a few times to find the perfect location. The rebar on our lanai was interfering with the signal to one of the screens, but relocating the transmitter solve the problem. We have set up five individual screens, scenes depending on the time of day and the sun's location, and a scene to close up everything at night.
To make it a five star system, I would love to be able to DELETE SCENES we are no longer using AND PLEASE, please, please… INTEGRATE this app with the IFTTT App so that we can have an automatic message sent to the system to close the screens if the wind kicks up, say 15 mph or it starts raining in the area. Currently, I have Weather Underground send me a notification if either of these situations occur, and then we activate the appropriate scene to close the screens.
Overall, a great step toward the automated home. I am sure it will only get better with future updates.Show lessInMyView
Caution, buyer
I purchased the base station and paid for installation, to control one awning and one shade. For the first six months it was fine. I could manage the settings from my iPhone and my ipad. Around June 1, 2017, the app said an update was available and accepted the update. After the update the app did not work.
The distributor has been awesome. The sent reps out twice. After three calls to support, Somfy authorized a replacement base station. The distributor sent an installer out immediately and got the awning working but not the shade. That is not acceptable.
The support rep at Somfy was very nice. The real problem is the wait. Over three calls to Somfy my average wait time on hold is 35 minutes. Once connected to a support rep another 20 to 30 minutes is required. In retrospect, Somfy management has hamstrung its support team and distributor channel.
Bottom line: cool product, but support effectiveness is poor due to limited support staffing and poor response times.Show lesstheRealMophilly
