Leave a Review Somfy myLink
Dr shade saved us
I had never heard of Somfy before until Dr. Shade came through for us. Dr. Shade consulted with me with meticulous detail on how the blinds will be electric, powered and motorized by a touch of a button from one’s smartphone by using the Somfy app.
Not only did Dr. Shade provide a high standard job with my shades for my apartment, but Dr. Shade also provided an easy solution, of the highest quality, for my blinds, simplifying my life.
I would recommend Somfy services for motorized blinds and shades as it gives considerable gain in time, but, most of all, comfort.Show lessmebjiiq
Horrible app
This app has become impossible to use. When opened, it takes forever to connect to the Shades/Screens. When you execute a command, it takes even longer for them to respond. Have tried disconnect and reconnect, delete app and reloading, same behavior. Have tried downloading logs, and continuously get an error. Called customer support, and after waiting on hold for 30 minutes and then over two hours for a call back, support rep could only say that he has never seen that before. Asked me to send in logs...which as stated above, I can not do. Totally worthless app. At least my remote still works, and about 1 out of 20 times I can still use Alexa to control. I have over 100 “smart home” devices in my house which all work flawlessly, except those controlled by this crap app. At least the Zwave version of their product works well and directly integrates with the rest of my home so the 12 shades I have work well. It’s just the myLink app that is trash so my porch screens have to be managed by the tiny remote. Avoid this, or suffer the headaches!Show lessControlguy
Developer Response
We're sorry that you're having issues with your myLink! Could you send your contact information to mylink@somfy.com? Also send along your WiFi signal strength, device ID, and how close your myLink device is to your router.Worst home automation product I have ever seen
Don’t waste your money on this. We got it thrown in because 3 Day Blinds screwed up our order so badly and I am so happy we didn’t pay for it. To control a blind you open the app, wait about a minute for it to find your hub, navigate through a totally unintuitive menu to control your shades then press one of the control buttons in hopes that what you want to happen does and about 25% of the time it does; the rest of the time you just get a spinning wheel for a minute or so then nothing.
I have Wink, Nest, Phillips Hue, Lutron hub all integrated with Alexa and they work great. MyLink is absolutely the worst home automation product I have ever seen. Don’t pay for it.
Oh ya and the Alexa commands to activate it are hilariously arcane - you will not remember from one time to the next how to get anything to happen through Alexa.
Terrible product.Show lessqwertyuiopvbfr
Absolutely useless
Got a new phone and had to start from scratch to reset the hub, so of course it constantly freezes and refuses to finish the set up process. When it did work previously the app was slow, frequently missing the command when you wanted to stop the shades at a certain point, and heaven help you if your technician didn’t help you label the shades well, because there was no process to go in and rename them. It’s a good thing the manual remote works or I would’ve returned the entire set up.Show lessLegalMoose
Awful, awful app
An embarrassment of an app. I would be ashamed to release such an awful piece of software to the App Store. Slow, buggy, and almost nothing works properly. Even the first time setup needs to be run twice before it goes through! Also, good luck trying to update the network settings. I’ve been in software for 20 years, and I can’t figure out how to get this crap to work. I suspect that it doesn’t, and the developer never tested the ability to update the network on a myLink device. This app is total trash. The absolute worst I have ever used, without exaggeration. A total, total disappointment.Show lessyunapotamus
Unit doesn't stay connected to Wi-Fi reliably
Day one and its connection to Wi-Fi is unreliable. I am an IT guy and have an exceptionally well set up Wi-Fi network. Even placed the Somfy unit 3 feet from the access point and it loses its connection every few minutes and the green light on it starts blinking. Once in a while it'll come back online on its own, then go back to blinking... Seems to be unreliable at best. The app rarely connects since the unit is rarely connected to the Wi-Fi.
The only good thing i can say is that setup was pretty straightforward, and it does work when it manages to stay on the Wi-Fi.Show lessDoesn't get all gmail contacts
Automation is good. App is buggy.
I like how my drapes open and close automatically. However, the app is a mess. I've been trying unsuccessfully to update the firmware. I have some kind of warning indicated by an exclamation point but I can't open it to see what's wrong. I have a time set to open my drapes and they open, but not at the right time. Alexa, Smart Things, and IFTTT integration is not ready for prime time. Somfy was late to the Smart Home party and hasn't quite caught up.Show lessSmasonnc
Total garbage
The app constantly drops the shades. Helpfully it tells me “Error. Internal error.” I unplug the MyLink device and plug it back in. The device/app then work, but only once, then the error and the process repeats, endlessly. The layout and functionality of the app are subpar, design you would have seen 10 years ago. I so wished I hadn’t listened to my window treatment people and gone with Lutron instead. This system feels like a rinky dink poor man’s retrofit. I’m very unhappy.
UPDATE:
I had submitted a support ticket on the Somfy web form online and received no reply, part of the reason I wrote this review. In response to the manufacturer comment on here I sent an email to the address mentioned and received a call back within a day or two. What we learned on that call is that the instructions online for establishing a different network connection for the MyLink are not correct and we had to follow a different procedure. It would help if the instructions online were correct. My system appears to be working now. Updating my rating to 4/5 - please provide your support email on the website or respond to web form requests and please update your instructions for the myLink.Show lessquakerlb45
Developer Response
Thanks so much for the updated review and we're glad to be able to help with your issue! Thanks also for the feedback, I'm passing it along to our team! If you run into any issues in the future, feel free to email mylink@somfy.com or call customer service at (800) 227-6639.Great app! But...
Integrates very well with Alexa. I have 6 shades connected that I can raise, lower, or stop with 3 words! Plus I have the scenes embedded in Alexa routines, “Alexa, movie time”... tv on, lights dim, shades down... awesome. BUT, saving my remote programming was tricky. I would go through the steps to program certain shades, save the channel settings, and would NOT get the desired shade to respond. Weird combinations of shades would be linked that I didn’t program together. And since you can’t delete channels, I now have like 8 channels that are useless. I finally did get a channel to accept all 6 shades at once. If I didn’t get that to work, I’d be giving 2 stars. Overall I’m happy. Still confused why programming channels has a mind of its own though.Show lesscolo Ch4
Developer Response
We're glad you're enjoying the myLink! It actually is possible to delete motors from the myLink's memory and to delete channels. There' s a tutorial on our blog here: http://ow.ly/boyp30oygpyWorst device, worst app
I'd give this company zero stars if I could. I bought a house with 4 somfy shade units, and they just don't work. The app can't be programmed, because despite however many times I follow the on screen instructions, the app will program the wrong shade. I've had successfully programmed schedules for a few days here and there, but the application will delete programming, and eventually, some of my shades don't respond. The physical units are also horrendous. They lose their programming with the physical remote regularly, then I'm stuck with a completely open shade and no privacy. The company is an absolute nightmare. I'm shocked that they continue to sell products. They make the worst quality products I've ever used.Show lesscearllee
Developer Response
We're sorry to hear about your issues! This might be a router or WiFi issue. Call our customer support team at (800) 227-6639 and they should be able to help.
