Leave a Review Somfy myLink
Perfectly consistent in its mediocrity
After using this software for three years, I can confidently say that it hobbles along at best. It’s glitches never go away, no matter how many 20 minute software updates one accomplishes (along with the ridiculous unplug, plug back in, unplug, plug back in guidance it gives you).
The interface looks like it was designed by a high schooler in 2001.
If you have any choice before installing blinds, go with another company.Show lessTait
Terrible Product
I have been using this unit for three years. The frustration that I experience with connectivity every morning is extremely annoying! I have two units, one for the kitchen and one for our great room. Both of the units never connects the app and when the app does finally indicate connection the app regularly reports an “Internal Error” with no other explanation. I have tried resetting the units, the router and placement. All without any improvement. By the way manufacturers, yes EVERYTHING is updated.
If you would like to avoid frustration, find yourself another product to cover and control your windows coverings!
If not, Happy frustration to ya!Show lessRay12003
Developer Response
We're sorry about your issues with myLink! Please call our customer support team at (800) 227-6639 anytime during business hours for assistance and they should be able to help.Nowhere near as good as it should be
I’ve been living with and using the MyLink and the associated app since it was introduced. When it works, it’s pretty good. Unfortunately it is very inconsistent in when it chooses to work and how it chooses to work.
Trying to update the MyLink is a nightmare. The app will tell you to update. When you try, you inevitably get the message that you need to move the MyLink closer to the router. When I move it closer, meaning right next to or on top of the router, it still doesn’t work. After many, many tries, I’ll give up. Then at some point the MyLink will update itself.
The communication between the MyLink and the app is often odd. You can think you deleted the app and got rid of all the old data then individually connect and program 18 roller shades, only to find that lowering the shades in the dining room now mysteriously lowers the shades in the bedroom. Or, as happened today, the shades go down right in schedule - a schedule I deleted a year ago and certainly haven’t used since then.
The app itself is fairly straightforward to use. The instructions aren’t always as clear as it should be. But even if the app was awesome, which it isn’t, it wouldn’t matter when it’s part of such a poor system.Show lessMichaelbassham
Developer Response
We're sorry about your issues with myLink! You can call our customer support team at (800) 227-6639 anytime during business hours and they should be able to help you. You can also send your device logs and device ID to mylink@somfy.com and we'll look into your issue.Shameful
I spent more than $200 on a Somfy bridge to deploy my awning at noon on a schedule. It has worked well for a week and stopped working all of a sudden. Tech support seems to be fully aware of it, and the answer is to delete and add the schedule again. Except for one little detail - if I created a schedule, it is to have the piece of mind that it will happen automatically, without having to delete and recreate the schedule at some point in the future. And since there is no way to know whether the awning is opened or closed when you’re away from home, it makes the whole product pointless. I am returning this product tomorrow, since it looks like it is well known at Somfy but no one cares to fix the issues reported by customers.Show lessnvl5026
Developer Response
We're sorry about your issues with myLink! Please send your device logs, device ID and best number to mylink@somfy.com and we'll look into this issue for you.Could be great
Not sure what I did differently the 7th attempt linking the phone, controller, and WiFi but inexplicably it decided to work. It works great as a remote but it could be so much more. This could finally be a way to easily customize and program these blinds. Instead once you finally get it set up you are left with pretty much 2 options. Do I want it up or down? I can’t get it to stop anywhere in between. Grouping and scenes are nice but would be better if they connected with Apple Home. Really hoping future updates fulfill this system’s potential.Show lessSoccerwake
Developer Response
Sorry to hear about your issues programming the myLink. It's possible to set a favorite "my" position in between up and down and to have your shades go to that position. You can also schedule your shades to open or close (or go to your my position) throughout the day with the myLink's schedule function. You can find more info about the myLink here: https://www.somfysystems.com/en-us/products/smart-home-controls/smart-home/mylinkDifficult
Had to have one of my college grandsons hook it up. The installer could not nor the salesman he called in the area. Have had it over a year not operational. I hook up most things myself even my easy chairs. Now both Samsung and iPad are connected. Nobody assisted in getting it operational. It took an Air Force Pilot in training. 🤣
Come on guys it has to be simpler. I followed the directions several times to a tee. Then the installer then the sales area manager. Nope not simple. It was $250 for the added feature.
Rich KirbyShow less"Old but not out yet"
Avoid this if you want a real smart home experience
Unfortunately we went with this budget shade system, which does not support any modern WiFi smarthome system (e.g., Apple HomeKit, Lutron Caseta)... and instead requires you to use radio frequency remote triggers that only work if they are in the same room and 5 feet within your shades. Avoid. This also app purports to link the RF shades to a WiFi system, but by the time it opens and syncs you are minutes later and frustrated enough to walk up to the shades to manually operate them. Avoid.Show lessKalerohn
Needs only one thing
The setting for lowering the shade a specific number of minutes before sunset is great because it adjusts as the time of sunset adjusts. But the limit is two hours ahead which is not useful enough for my windows. It should be capable of at least 3 hours ahead or more.hbsims
MySomfy works pretty well
I integrated my Somfy myLink shades via Smart things. Works well and can automate the shades to whatever times I want. Even close them automatically when I start watching a movie on my home theatre. The app is great and I never have issues with it. I just wish you can use the myLink app outside of the network l, where you can open and close the blinds directly through the app when away. I had to integrate smart things to do that and I feel the app should be able to do the same thing as well with a few updates. That’s why I gave it a 4 out of 5. Over all well done.Show lessNovaListenerSpringfield
Incredibly easy to install
I’m still astonished how quick and easy it was to install all my 4 roller shades in different rooms in my brand new Somfy MyLink. I though I would need to hire a professional but it’s really not necessary. It’s a real plug&play device. I’m sure I save some buck doing it myself. So far, it worth the value.Show lessJApp-player
