Leave a Review Somfy myLink
Setup Issues
I’ve tried time and time again with no success. When setting the app up, everything goes smooth until it’s time to add a shade.
I select the channel I want, press the program button on the remote, that shade jumps up and down... then I press the program button on the app, the same shade jumps up and down to signify it’s paired. Then when I test the up/down button in the app, it controls a totally different shade! Very annoying, and I’ve tried setup many times.
Currently waiting on Somfy support. Will update this if support can fix this issue.Show lessDubHop
Does not work with IOS
I bought mine and after many hours of being unable to install I spoke with the technical service (most friendly) and was told about a temporary upset with the latest IOS update...that I should wait a few days, as they were working on it!!! That was more than a month ago....no new version....and obviously it does NOT work!!!!Show lessC .G.
Developer Response
We're sorry about your issues with myLink! It should be working so please call our customer support team at (800) 227-6639 anytime during business hours for assistance and they should be able to help.So very bad…. Absolute JUNK!! MyLink is mystink
I bought this junk as part of my exterior blinds. The setup process is horrible but this is not to unusual as most home automation sucks.
Can’t you figure out another way to communicate with the device so that you can setup the wifi? Maybe BLUETOOTH!!
I am pretty much fed up with all smart home junk. Who ever came up with the process of connecting to the WIFI of the device to configure the wifi for your home network is a complete moron. It is wrought with errors and so prone to failure. Figure out a different method.
If you do get it configured you better remember what you did because at some point in the next month this app won’t be able to find your myStink and then it is back to square one. Reconfigure all over again. Total junk. Complete waste of time. I hate this device and this app so much.
I will be call the blind company in the hopes they have some other solution.
And it works with IFTTT is a sucker punch to the balls. If you manage to setup this crappy app and then move on to IFTTT be prepared to pay. IFTTT is not free and the subscription model is a pay forever system. Total garbage. I hate all this crap. Home automation is total garbage. I wish I didn’t have motors on my exterior blinds. I’d rather reach out the window and pull them down.
What a piece of junk!!!!!! You guys produce total garbage junk. Fire your engineer they are horrible at their jobs.
Good bye and good riddance.Show lessRacbor
Noisy motors
The roller shades and Wood shutters got from East Valley Blinds in Mesa Az. are nice..but the Somfy motor that is installed in the roller shades is noisy than advertised. Especially at the very end of the extending or extracting it will get this loud deep humming sound. My brother has the Hunter Douglas version and they make their own motors is very quite and smooth. So not too happy with upgrading the motor to a Somfy. Not sure now if I would get the Somfy patio shades now because of the sound it's making. I upgraded the motor to a Somfy because I wanted to match with one controller for both inside and patio shades.Show lessLeweyS
Frustrating to set up, but works fine once you do.
This is one of the more frustrating home automation device to set up. Plan to spend a few hours setting up your MyLink devices. However, once you do, the app works great. I wish it had HomeKit integration and it would let you change the icons after initial setup.mcfno
Finicky = frustrating
So difficult to set up and keep running. In theory, it’s all super easy and has a super wonderful user-friendly app. In reality, it comes un-programmed frequently, requires additional setups, scenes going away, and often simply doesn’t work. I think the problem is that there is no decent alternative, so people hoping for home automation with blinds and screens in particular are left with no other choice. If there were any other alternative, I would absolutely recommend against this product. We’ve had it for two years and hate it.Show lessyoureright
Terrible
I spent a lot of money on my blinds and got the somdy system and had to buy the better remote since I have 10 shades was originally given the IV control remote which is terrible. I was told the app would be incredible I will control all my shades anywhere so that I would be able to have all the shades lifted before I got home. It never works never hasHas worked after spending over $1500 for the entire system. What a disappointment.Show lessrealdude
The absolutely worst of the worst
This company produces absolutely useless product. It disconnects itself and it needs trouble shoot every step along the way!! Red light doesn’t stay still! Network doesn’t show up or stay! Can’t find the device during the search! Finally got to type in your network details? Just kidding, still fails at configuring network!! I really have no idea how dare anyone make a product like this?? As a team, aren’t you ashamed of yourself to make something like this? Wow mind blowingShow lesskavalina2021
Wish I could give zero stars
Buggiest app ever. If I didn’t own the hardware I would give up and delete. What a crappy system. The shades and motors work fine, as does the standard remote. But any attempts at controlling the shades through the app have been pointless and frustrating. At one point we tried a hard reset of the WiFi link, then spent hours trying to reconnect without success. On a whim I reset again today (after like 6 months of defeat) and wow I was so excited that I was able to complete the setup! Alas, my excitement was premature as I still cannot control any of my shades or “scenes” that I programmed. I’m still hopeful (or possibly just incredibly stupid lol) that the shades will rise tomorrow morning per my programmed schedule. If so, I’d maybe say 1 star is due. But overall what a horrible experience.Show lessA bit bored
Developer Response
We're sorry about your issues with myLink! Please call our customer support team at (800) 227-6639 anytime during business hours for assistance and they should be able to help.No support
I have bought a house that had Somfy blinds in it and can not get Somfy support at all. I bought this product hopeful controlling through my iPhone would give me flexibility. I have now reached out to Somfy four times and one time I received a canned email response not helpful at all. I am rating this product a 1 and would a 0 if it was available. It does not easily link to Google Home but most importantly to me the start stop limits are not remembered. I have tried to get support on this product and again nothing......
I will now return this because Somfy will not help!!!!Show lessgoots needs help
