Course Hero User Reviews

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  • Tutor Questions aren’t fully submitting?

    The content itself overall is fine. I usually use the website on my laptop which is where I submitted 3 questions. They were kinda long I suppose. I also uploaded images to provide information necessary for the question to be answered. When I submitted them all, every single response I got from the tutors was that the question was incomplete or missing information. Obviously it’s not the tutors fault, but I wasn’t sure why they couldn’t see it. I tried opening the questions on my app and only about two lines were shown without any more of the question available. The images were provided.

    I have no idea why the whole questions weren’t shown, and it’s very frustrating! My comments on the questions that even gave a pdf link to the whole assignment didn’t help as no tutors seemed to be able to answer anything. Very confused and frustrated. I contacted support. I don’t expect anything too soon since I only contacted them very recently.
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  • Lost my $171 I’m just a student please refund me

    Absolutely disgusting I wish I could say ZERO STARS still having an ongoing dispute they took 171 $$ from me I just wanted to pay ONE MONTH and when I asked for a refund I got excuses nobody is now answering me I’m locked out of my account and pay pal is no use course hero has no number to contact them with they just want to steal your money they are horrible and don’t care never use this site it’s dangerous and you will lose everything
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  • It's not fair

    At first only need to buy $39 I think it's ok not bad, but after seeing the total there is extra charge $60 ????? So, it would be the one and the last time to buy!
  • Bad experience

    Very bad experience. While purchasing membership it was showing 119 dollar but I charged with extra amount which is 165 dollar. After that i am sending them emails to refund my money but not getting any response. Can somebody suggest me to claim money or customer support
  • Horrible ! Wouldn’t even rate it one star

    Can’t see anywhere that I have a subscription yet I’m still being charged each month
    Plus I can’t even access any documents so they’re basically stealing my money
  • Scam!!!!!

    Subscribed for a year gets you to view 30 documents.
  • Okay site

    I found the website when doing my homework and researching for help. I signed up for what I thought was a MONTHLY subscription and they charged me full price. Good thing I didn’t need the $120 🙄 The course I’m in, the textbook isn’t really helpful so I was pleased to find that the homework actually explains how they got said answers. I did this on my computer. Then I got an email asking me how helpful the document was so i logged in from my phone to through the email I received, no problems, and rated the document. Now I can’t seem to log in through the app. It says error. So starting off on really good terms (yes developers if you read this..sarcasm).
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  • Switching back to CHEGG

    This app is horrible. Every time I try to upload a picture, it force closes. Try to take a picture using their camera, it resizes it on its own, including things in the picture I don’t want in it & it DOES NOT allow you to crop or adjust. The best part is, I pay a pretty penny but every time I post a question, someone either doesn’t answer it, answers it wrong or tries to PRIVATELY email me with scam offers to do all my assignments for me. The app will also double post some of your questions & when you try to delete a question after it goes days unanswered, they claim they will credit back your account but they DONT. I’ve emailed them, of course no response. I used to love this app, but I’d rather pay more $$ monthly and go with CHEGG so I can have reliable service/help when I need it!!
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  • False Advertisement

    Got an account and paid for”One month access” which was$40. I was just billed again and I was never told I’d be billed every month until after I confirmed payment for the first month. I will not be using any unlocks as I don’t need them nor did I even ask for them. I expect a refund, however can’t get customer service to help. Couldn’t even figure out how to stop my membership from recurring next month so I just deactivated my account. If I do not receive a refund for this month, and get billed again next month I will be extremely upset because I’m 16 trying to save up for a car while paying car insurance now and this company is stealing my money. Would not recommend this at all. Forty dollars is about eight ours of me working that they just took from me without my approval.
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  • I can’t cancel subscription

    This app does not allow to cancel your subscription and charge you monthly subscription way more than what you should pay.

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