This app is a SCAM and will STEAL from you!!!!!!! Not worth the “savings” !!!!!!!!
DO NOT USE THIS APP!!!!!! IT WILL STEAL FROM YOU!!!!!!!!!!!!!!!
Due to an error related to the Crowdstrike outage I was double charged for a tank of gas via direct pay. When I asked customer support about the double charge I was told they didn’t see two charges and I would have to dispute it with my bank. I disputed the charge per INSTRUCTIONS from customer service. Later that night I received an email from Fuel Forward telling me I would receive a credit and to not dispute the charges. Today I received an email telling me my app was disabled and that I would have to pay a $35 fee to turn it back on again.
Unless you want double charged for gas and extorted delete this app from your phone!!!!!!!!!
Due to an error related to the Crowdstrike outage I was double charged for a tank of gas via direct pay. When I asked customer support about the double charge I was told they didn’t see two charges and I would have to dispute it with my bank. I disputed the charge per INSTRUCTIONS from customer service. Later that night I received an email from Fuel Forward telling me I would receive a credit and to not dispute the charges. Today I received an email telling me my app was disabled and that I would have to pay a $35 fee to turn it back on again.
Unless you want double charged for gas and extorted delete this app from your phone!!!!!!!!!
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Response from developer
Hi, we're sorry for the inconvenience this has caused. We hope that your issue has been settled. Please follow up with cservice@p66.com if you still have questions or concerns.
Bad app
Seems like you can only use app maybe once a day. I have a new 76 station 1 mile from my house. 50 % shot that the app will work. Most time it says too far away. But I am sitting next to pump. I can go inside and it will work though. Also, since I am in NJ I can’t pump my own gas - pita. I have to wait for attendant- but if it takes too long the pump shuts off. You can only do it two times then it puts you in timeout for 24 hours. The attendants are not patient and I just wish we had self serve. The old app just worked.
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It’s okay but could be better
Can’t combine gift card or kickback with your credit card. I asked the cashier to apply my kickback rewards & use my credit card to cover the rest. Would be nice to use multiple payments in the app since the cashier didn’t fully understand my request.
At the pump it will ask if you want to redeem your kickback but doesn’t apply. Have to go inside to redeem it which sometimes the workers don’t understand your requests.
Plus cashier had an issue with printing up a receipt because it was raining?
At the pump it will ask if you want to redeem your kickback but doesn’t apply. Have to go inside to redeem it which sometimes the workers don’t understand your requests.
Plus cashier had an issue with printing up a receipt because it was raining?
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Convenient + Efficient
It’s lacking some ux features, but wondering if that may be why it functions so well. I can’t remember a time when it crashed or took forever to load something. It is normally a fast and smooth experience. However today, while I was parked at the last pump of the row, it wouldn’t recognize my location at the station. I tried restarting my phone and the app, etc. But just kept throwing a window alert about finding a closer station. Ended up moving to a different pump in the middle of row. Problem solved easily enough, but still taking a star.
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Great when it works
Used the app for a year with no problems. Very quick and easy. Last few months I’ve had nothing but problems. For a while I wasn’t getting the .15 off after it started working again it will not activate the pump. Most days I can’t get the app to open the account activity tab. Luckily I have been able to get it open to pay the bill but it’s stressful each month.
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Response from developer
Sorry for the inconvenience you're having with the app. Please contact cservice@p66.com and we can make sure to help you get back to happy discounts and happy driving.
App was not working - UPDATE
'Frustrated' is not a way to feel before writing a review. Now UPDATED, here is what has been happening after further use and gas-fillups. It seems that the Wi-Fi connection between the app and the gas pump can be quite slow at times. Yes, "Patience is a Virtue." Things seem to be working now, although there is still quite a delay with the connection to the pump so you can get the discount that is offered. I'm not sure that this is actually a problem with the app so I will keep using the 'system' and just relax when waiting for the connection through Wi-Fi.
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Response from developer
Uh oh that doesn't sound right! Please provide more detail to cservice@p66.com so we can help get you on your way!
Excellent service
Nick at the Phillips 66 station in Spring Lake NJ was again so helpful and patient with me since I had trouble using the app. I always liked using that station because they were so friendly and then ever since Nick told me about the app and helped me download it. I go there all the time. Great service station great person working there. He should be commended.
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Response from developer
Thanks for this story! We love all our customers and are very thankful they are willing to help our consumers with purchasing fuel and/or merchandise through the app! Happy driving!
App doesn't work
This application doesn't work. I find the gas station, enter the pump number, select my credit card, the pump makes noises like it received the communication, and then the application says it failed. Every time. I end up using the same credit card at the pump without receiving the discount. Customer service is also inadequate. It was suggested that I email them. I did with no response. This seems like a scam to me. They have my information, don't deliver, and don't respond.
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Response from developer
Thanks for the feedback and concern as we take all of them very seriously. Please reach out to cservice@p66.com so we can investigate the issue you may be seeing.
Sporadic and unreliable
The app does not work every time. I click pay at pump, then it sometimes works and sometimes cancels transaction or says some other error. Usually resulting in me going through the same steps several times for it to work. Also, since I have switched to using my debit card as proffered payment it sometimes times will say try again in 24hrs forcing me to use the 76 card which I stopped using because the limit is so low it’s a joke.
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Too Irritating
I loved this app before when it was just Phillips 66 fuel app. Then it changed over to Fuel Forward. And it logs me out constantly. I have to make sure it’s logged in every single time I want to use it. Many times it decides it doesn’t recognize my password and makes me reset it. Completely over it at this point. The .05$ per gallon is saves me isn’t worth the amount of aggravation it causes me. And that’s saying something as I fuel up my car 2 times a week.
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