Leave a Review Fuel Forward
Downgrade from the old My Conoco app
My Conoco worked generally as well as an app of this type could work. In years of use it only glitched out to the point I couldn’t use it to pay and get a discount a couple times. Since being forced to switch to Fuel Forward it’s about 50/50 if the app will work. First, it takes forever to load. I’ve given up and swiped my card, pumped a full tank of gas (and I have a 36 gallon tank) and the app has still not loaded. Then if it does load half the time I get a connection error and can’t use it anyway. My Conoco and the associated discount kept me a loyal Conoco customer for years—I’d drive by other stations to find a Conoco—but if this app doesn’t get better soon I’m going back to looking for Costcos to gas up.Show lessmt300guy
Could not set up Direct Pay
I entered all required information to set up Direct Pay and linked my checking account. There was no issue accessing my account through Plaid, yet I still got a message in the app that said I needed to call customer service for additional verification.
My name, phone number (which I have had for 5 years), and address (where I have lived for over 6 years) are all correct. Customer service than sent me an email saying I would need to upload additional documents.
They wanted a copy of my drivers license, a bank statement and a phone bill. Absolutely ridiculous. I will NOT be sharing any of that information with them. Way too intrusive and absolutely unnecessary given that I had already provided all necessary information to set up the account.Show lessadvocateforintegrity
App not working! I can’t use pump! Plz fix this problem
I luv the app cuz it’s connected through my bank and I been going Philips 66 for 1yr now since I found it but I like it more cuz the app it charges me 2-3days some days I don’t have money yet but I need gas asap and I can still get gas cuz the app but today I tried to get gas and I pay at pump like I always do put in pump number it tells me sorry this pump is not active or something I tried another pump tells me sane thing so basically I can’t pay thru the app! I go inside the store and tell the cashier the problem and he’s saying it’s not on there end they don’t control that or something so I guess it’s the developer problem. Well till this problem is fixed I won’t put gas at Phillips 66 cuz that’s just bogusShow lessAndreea Platt
Rocky transition from old apps
I’ve been using both the Conoco and Phillips 66 apps for several years. They worked great and I have points stored in them. Now, despite all the hype and prep, this app won’t take my credentials from the old apps. I got a message several weeks ago about waiting for the credentials to transfer but I never got a confirmation of that happening before Conoco/Phillips killed the old apps. Result: I’ve been buying gas elsewhere for 2-3 weeks and if I can’t get my discount back I’ll continue to do so.Show lessFixedon66
Apple CarPlay?
I love the idea of this app. It makes it convenient to pay right from your phone without the worry of having someone steal the information from your card at the pump. However why not make the app available on Apple CarPlay as well? This would make it so much more convenient to just purchase fuel right from your dash. I know other fueling station apps have that capability why not this one?Show lessF1FTYONEF1FTY
I can always find the cheapest 76 station
I’ve been using the app for over 3 yrs now and love it. Makes it so easy to buy gas and I can look around to see which 76 has the cheapest gas and the get 15¢ more off each gallon. Hopefully it’ll return to 25¢ off again 👍Sinceresince76
Still won’t let me back in
I haven’t been able to successfully log back in to the app in at least a year. I was hoping that the switch to Fuel Forward would give me the chance to reset things, but nope…still asks me for my number to verify, and when I enter it, the app tells me that the number is already in use. Can’t create a new account because my number is already in use. And I don’t see an option for deleting an account and starting over. Because of this, I can’t take advantage of the larger fuel savings offered through the app. VERY frustrating.Show lessblk3953
Can’t remember which gas stations to use this at
On one hand it’s great that they combined three gas stations into one app, but on the other hand there’s no indication in the name of the app nor in the icon itself which gas stations those are. I have 1 million gas apps, and I am never going to remember which gas stations are associated with this app. They really need to put the gas station logos in the icon to make it easier to remember.Show lessBillCarson2
Absolutely amazing!
My card would not work inside the store and I was completely out of gas. I sat in the parking lot downloaded this app and was fueled up within seven minutes! That’s how quick I was able to download link my card and pay at the pump.OliviaA..
Well worth the effort of getting my card linked to the app.
I had some difficulty adding my new Phillips 66 credit card to the wallet of the app because I got a new cell number and it took a while on the phone with customer service to get that updated. Regardless, I finally figured out how to determine which stations allow payment with the app. The small green wireless icon below the station name showed up after I selected the station from the list of available ones. I got my 25 cents off of my purchase price, right at the pump, instantly. Well worth the time I spent getting my new cc added to the app.
Thanks!!Show lessrxwood2
