App needs refined.
To the developers. In the credit card portion of the app, please work out the flow and bugs in the app. Just use it, you can’t miss them. Buttons hidden behind borders, flow is clunky, making payments is a pain. Maybe study the chase app. It’s hands down easier to use.
Using the app to fill up is perfect. Zero issues! I love that part. The account portion needs work though.
Using the app to fill up is perfect. Zero issues! I love that part. The account portion needs work though.
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Excellence in an App!
Very well written app, extremely convenient functions, stable and well implemented. If you live in an area with Phillips 66 at every corner as I do this is a must have. To top it off, you get a great discount in fuel purchases when you link your bank account, your debit card or your Phillips 66 card.
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Not too bad!
At first I thought There needs to be more fuel reward options beyond getting a credit card or linking your bank account. Especially if you cannot even link your bank account because it has to go through plaid so if you’re bank doesn’t work with them you’re screwed. But after pumping my first tank I finally saw the 10¢ off a gallon. It doesn’t say that anywhere so I just assumed you had to link or get the credit card but I’m thankful!
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Onboarding New Customer
The onboard process for a new customer is less than ideal. I have been attempting to create an account for 3+ months now and an error persists at the very end of the process with no reason as to why the account creation failed. So not only am I confused about the error and where to go next, I am still left without an account which leads me to exit the app. I am very surprised to see that this error still persists after 3+ months and I still haven’t been notified as to why I am receiving this error. The app isn’t useless but the ability to build personal points up is your biggest marketing message and me not being able to create an account is keeping me from doing that.
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App is horrible!
I am unable to use pay at the pump. I use my card. I paid off my balance 9 days ago and it is still not showing on my available to use total. I tried to use the chat feature but it does not bring up the area where I am able to chat back.
Please Never Change
I am sincerely grateful that Phillips 66 has allowed customers like myself who love this brand to be rewarded by just using this amazing app. I have saved so much money with just the $0.10/gallon savings—it adds up, trust me!
The only thing I would change is being able to redeem KickBack points via this app and without needing a physical card either.
The only thing I would change is being able to redeem KickBack points via this app and without needing a physical card either.
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1st time!
One of the store associates told me about this app one day when I was having issues with my card. I downloaded it and used it for the first time today. You can pay from the app while sitting in your car. It’s very simple and convenient!
Superb
I am a plumbing contractor, this app and it’s savings makes it a no brained. Saves you 15 cents a gallon when using the app and using the Phillips 66 card as payment. I would have given it a 5 star rating but there are quite a few Phillips 66 stations or convenient stores that don’t take this app for making a purchase at the pump. One C- Store had all the advertisements for this app and didn’t take it. That is a real head ache. Corporate should mandate all Phillips 66 stations and etc should take this app. That being said I really love the ap.
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Annoying
Wanted a gas card for each of my kids to use. That only works at gas stations. Found this one. Got a ridiculously low credit limit. The app constantly messes up. When I look at transactions and then go out of it to look at something else. I try to look again and it won’t let me. Acts like I need to log back in, but when I hit log in, it says you’re already logged in… very odd. Then I get text messages from synchrony bank saying I’m about $60 close to my credit limit. I look at the balance and there’s $35 on it. I would use a different company but unfortunately this is the only one I know of. Wish they would improve.
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Cardinal ticket promotion
Phillips 66 need to provide detailed information on how to use the app so that you may get the cardinal ticket promotion. I have asked three different times for someone at the station to help me. Nobody understands the process. Someone thought they were still handing out theCoupons. I called customer service twice. The last time I called the attendant was rather short with me. And seem to have a hard time understanding that I needed help with this process. So this is the fourth timeMy husband and I have filled up at the station in hopes to get the email so that we can redeem the promotion. We are very frustrated with the level of customer service and support we’ve received. If Phillips 66 and or the Cardinals are not going to make this promotion easy for people to understand it would be better if they didn’t offer it. We can take our business elsewhere. There is a mobile 66 much closer to our house. We purposely come to this Phillips 66 because of the promotion. This is the last time we’re going to try and redeem the promotion. And if it doesn’t work this time we will be calling to cancel our account.
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