Convenient
Love how easy and convenient the app is to have!
Uploading the files is much easier than running out to go fax needed information.
This is my first time to actually file for help during this COVID19 and it’s been confusing on how to fill out the paperwork.
Trial and error and patience is the key, due to the overwhelming response TWC employees experienced! My hats go off to TWC employees and everyone behind them!
Thank you either way ... whether I get any help or not I appreciate y’all for your hard work!
Uploading the files is much easier than running out to go fax needed information.
This is my first time to actually file for help during this COVID19 and it’s been confusing on how to fill out the paperwork.
Trial and error and patience is the key, due to the overwhelming response TWC employees experienced! My hats go off to TWC employees and everyone behind them!
Thank you either way ... whether I get any help or not I appreciate y’all for your hard work!
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Response from developer
Great! The app was created to make managing your benefits easier. We're glad to hear it's working well for you.
Messages and Forms section
The forms and letters section. Never actually have forms and letters! I'll get a text saying to go to my messages and nothing is there. So, I have to call and wait on the phone for a good 30 minutes because if you do not comply, I will be cancelled. I am a newly divorced mother of three. I moved 15 hours away to start a new life. My first step was to apply for the SNAP and insurance. This is very inconvenient for a person on the go! Then, the first thing they say is. "It's on the website or in the app...", dissmissing my whole 30 minute wait time. No it's not! Also, you can’t add photos or forms on the app. But you CAN do it on the website.
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App did not update
I have been out of work since sept 3 and I reported it few days after with proof and absolutely nothing was done after a few calls nothing and someone updated my case and out I receive unemployment when I was denied. Until now my account has not been updated and I’m still getting $63 in foodstamps.
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Great app
This app works very well. It speeds up processing claims immensely. It was once difficult to upload supporting documents on the website. Had to nail them. With this app, it allows you to photocopy the documents, review the photos and immediately upload them to your account. There are photo guides with the app that helps take clear pictures. It saves time and gives you peace of mind. You can also check the status of an application or manage your account.
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My Experience.
So glad I can use the app. I don’t trust anyone in the offices. They know they have control over something people need from them. Their actions show that they don’t want to help us. They also act as if they do not need to be at the window. I recommend rotating the employees that get stationed in a specific window. I always get unneeded Attitude when I come in to ask simple questions. I love the simplicity of the app. I am specifically mentioning the office at 3411 Horal in San Antonio. Everyone except the 1 African American male at the Windows gives me problems and attitude. My 5 star rating is only for the app. Not at all the office location.
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Response from developer
Great! The app was created to make managing your benefits easier. We're glad to hear it's working well for you.
Super convenient!
This is by far the most convenient and easy way to communicate with your Texas Health agent, or back office from enrollment-finalization. I didn’t think it would be this efficient, but I’m impressed. Thank you for finding a solution that offers quick processing to getting information received, on-time and without the wait of calls, mail service or lines 😃
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I can’t even get past the log in cause a glitch I’m frustrated
I have things to do, like set up my healthcare plan properly so I can go get an ultrasound for my child, which is what you guys were supposed to be offering here. What did I get? A glitch, I can’t even freaking log in to my account because after I answer my DOB and SSC I am proceeded to the next part of logging in and it says “answer these three questions, you only have one try” and yet...THERES NO QUESTIONS just a grey screen with that writing typed on the top, I closed out and re entered my information again. STILL NOTHING NEW, just the grey screen holding me back from getting my healthcare done. And worse I just got off the phone from the interview she should be calling me soon to see if I’ve uploaded my documents and when I have to tell her there is a glitch and I can’t log in, I’m sure we won’t be able to continue much of the process without it, then I will have to dip into my wallet, and spend money that a young mother looking for help with her healthcare shouldn’t be spending right now, just to get a ride all the way 30 minutes out to use the father of my child’s computer. I need this to be fixed because this affects everything in my agenda and this is supposed to help me not dig me further into my problems.
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Response from developer
Hi - Sorry for the trouble you are experiencing. If you are still having an issue with the app, email us at YourTexasBenefits-App@hhsc.state.tx.us. Someone will contact you.
App
I receive notices on the message board that I have a letter I need to read several times a year, yet when I go to letters, there is never anything there. This causes me to worry and stress over what I may be missing or failing to do.
Also, I was notified on 3/26 of documents I needed to supply. I uploaded them the next day. Yesterday, 4/1, I received another notice saying I had until 4/4 to get them in. Again, what do I do? Did you not get them, do I send them again? I went through this last year. Mother was denied services despite the fact that all documents requested were received in a timely manner as verified by every person I spoke to on my numerous, time consuming but fruitless phone calls. I finally filed a grievance and things were rectified. I vowed then to do paper renewals, but those letters only arrive on Saturday and are due two days later leaving me no time to contact the businesses I need to get signatures or information for the enclosed forms. Help!!
Also, I was notified on 3/26 of documents I needed to supply. I uploaded them the next day. Yesterday, 4/1, I received another notice saying I had until 4/4 to get them in. Again, what do I do? Did you not get them, do I send them again? I went through this last year. Mother was denied services despite the fact that all documents requested were received in a timely manner as verified by every person I spoke to on my numerous, time consuming but fruitless phone calls. I finally filed a grievance and things were rectified. I vowed then to do paper renewals, but those letters only arrive on Saturday and are due two days later leaving me no time to contact the businesses I need to get signatures or information for the enclosed forms. Help!!
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Response from developer
Hi, Sorry for the trouble you are experiencing. If you are still having an issue with the app, email us at YourTexasBenefits-App@hhsc.state.tx.us. Someone will contact you.
Mrs. Perry
I’m very satisfied with this app! I can apply, renew my benefits as well as upload photos of documents and identification needed to complete my case. I receive all my messages in the message center and I can check the status of applications I’ve started and or canceled. This is so much easier than having to go into the office and wait all day especially if you’re like me and you’re disabled. This is an extremely wonderful app that’s very helpful and easy to navigate.
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Feedback/review for Your Texas Benifits app
It is great that I can do all my paperwork from my phone although at times there are technical problems and I can’t open a link and it is really frustrating when I cannot upload a file when there is a deadline and my case is due or else I will lose my benefits. You should allow a given period of extra time so that people can get their paper work all in and in a timely manner.
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