Not effective
There is not an option for if I don’t work anymore. At one point the Medicaid said it was fine and I happened to scroll down and noticed it said denied so now I’m having to struggle to get the medical turned back on before appointments next week I set! Why would the government want a person to renew in the month of December anyway!! They don’t realize that would be the busiest time of year for a struggling person someone who needs the assistance to begin with!? Thanks for making it even harder to get by! Merry Christmas I hope your happy all the families you are not helping feed this year!!!
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Our In- Between
Recently, my husband and I both became unemployed and for the first time in a long time, even though we have always struggled financially, we didn't know what we were going to do. We decided to apply for various benefits through the Texas Benefits Program and we have been extremely blessed. It is quite comforting to know that programs like this one have been implemented so that when you're going through a hardship, an "In-Between" you don't have to feel like your life has to pause or stop moving forward.
Our family, sincerely "Thanks" you for all that has been done in helping us maintain our dignity by providing accessible information online and through private phone conversations. Last, but not least we are most grateful for the kindness of the employees who have called to verify information needed for our case, who have been so polite, patient and considerate.
Thank you,
The Williams Clan
Our family, sincerely "Thanks" you for all that has been done in helping us maintain our dignity by providing accessible information online and through private phone conversations. Last, but not least we are most grateful for the kindness of the employees who have called to verify information needed for our case, who have been so polite, patient and considerate.
Thank you,
The Williams Clan
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Response from developer
We appreciate your feedback. We're glad to hear you're having a good experience.
Urgent problem fix
After signing in i enter info about my birthday & ssn, then it takes me to the second page where i believe there should be questions but no matter how many times i try, there arent any questions and it wont go any further. Please fix urgently
Update on review: i also tried to enter in information such as my sex, and the only option was male. This app is very inefficient at the moment. I cannot fill out any information or answer any questions, therefor i cant access my case.
Update on review: i also tried to enter in information such as my sex, and the only option was male. This app is very inefficient at the moment. I cannot fill out any information or answer any questions, therefor i cant access my case.
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Response from developer
Sorry for the trouble you are experiencing. If you are still having an issue with the app, email us at YourTexasBenefits-App@hhsc.state.tx.us. Someone will contact you.
Paperwork
I was stressing so much First I didn’t get the mail the children had put it away I knew I had to be quick with the paperwork and I’ve been stressing because I didn’t know about How to come up with nine dollars to send the paperwork in. This app was so easy for people that don’t know that much about computers like me I am very impressed hopefully I can figure out how not to use this service but the system for too long and they waited as long as I could. I believe mainly for pride but we ate very good this month and I was just so glad that I could get fresh vegetables again thank you all for your help. Love grandma in need.
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Response from developer
Great! The app was created to make managing your benefits easier. We're glad to hear it's working well for you.
Account issues
I had to go up to the office a few times and have my password reset by an employee. When logging in to my account using the app I would be sent to a page to enter my SSN and my case number, after which I would be sent back to the login page. The fault app would give me a warning pop up that my account already existed? Eventually it ended up messing up my online account when using a web browser. I uninstalled and reinstalled the app and web browsers but ultimately I just ended up having to go into the office to submit anything extra. Finally an employee told me she could reset it. It worked and now I’m able to use the app, which is alright, but I’m still not over the stress and inconvenience of the first week trying to deal with the broken app.
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Response from developer
Sorry for the trouble you are experiencing. If you are still having an issue with the app, email us at YourTexasBenefits-App@hhsc.state.tx.us. Someone will contact you.
Grateful
I am so happy with the services provided through this app and the wonderful warm people who have helped me through hard times that work for Texas Health and Human Resources. I have nothing but good things to say about all of the staff I have met in person and spoken with over the phone.
God bless you people for what you do and the attitude you have when dealing with people in need! You are all wonderful! This app is so helpful too!
God bless you people for what you do and the attitude you have when dealing with people in need! You are all wonderful! This app is so helpful too!
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An old fashioned person opinion..
I think it sounds better “old fashioned” than old! ;) and for whatever reason, afraid of technology, after many intents for different kind of things. Where I used to fill a paper job-application and submitted in person!
I was already getting blocked when heard I need to submit a document... but this app made it so easy!! I thank you. It’s not easy to apply for benefits when I should be contributing and helping others. What is behind to be doing this, is hard to handle, and every other little thing, it looks as a huge one! Maybe I’m the only person who feels like this, maybe not. But I thank the government, this institution and each person involved, like the kind and patience lady that just helped me on the phone, (Mrs. Rose/Rosemary/Rossie?) for making this process less difficult. And whoever created this program/app. Which I think it’s quite kid-friendly, and is what I need to be able to go through. Sincerely, thank you.
Cristal Martinez Frank.
I was already getting blocked when heard I need to submit a document... but this app made it so easy!! I thank you. It’s not easy to apply for benefits when I should be contributing and helping others. What is behind to be doing this, is hard to handle, and every other little thing, it looks as a huge one! Maybe I’m the only person who feels like this, maybe not. But I thank the government, this institution and each person involved, like the kind and patience lady that just helped me on the phone, (Mrs. Rose/Rosemary/Rossie?) for making this process less difficult. And whoever created this program/app. Which I think it’s quite kid-friendly, and is what I need to be able to go through. Sincerely, thank you.
Cristal Martinez Frank.
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Response from developer
Hi Cristal, Great! The app was created to make managing your benefits easier. We're glad to hear it's working well for you.
Permanent resident should deserve all benefits
We came to USA through UNHCR immigration process as permanent residency and than we have all approved of documents by USCIS. But one thing which I shocked is the TX benefits law of Medicaid is not deserved for foreign born kids. Because I have being got all federal government assistant benefits for my foreign born kid in Colorado state before I moved in TX. But here is not. I’m so depressed because I am very concerned for my kids of keeping good healthy. My kid have to go school soon without Medicaid soon. I don’t know how can I do for him because i have four family members and low income. How Can i effort for the rest of my crisis? So bad
Sincerely
Nathaniel Bya
Sincerely
Nathaniel Bya
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App does less than the website
The app will redirect you to the website to perform specific requests. What is the point of that? In general, both the website and app are hardly useful and hopelessly unintuitive, which is not the designers’ faults as much as the people who decided what the limitations of the web/app should be. Whoever that is obviously doesn’t care about giving more convenient access of social services to people. Getting an A in logic with one of the country’s personal security consultants as a prof didn’t help me navigate this site. I can only imagine what it’s like for others.
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Awful Experience
When I first downloaded the app, I tried logging in with my correct credentials. The app told me I was using the wrong credentials and locked me out of my account... after only one login attempt and using correct credentials!! It was after 6:00pm on Friday on the last day I could upload requested paperwork to avoid my elderly father's benefits being cancelled! The app told me I could have my account unlocked by calling contacting the THHSC on Monday. As a result I couldn't upload anything until 3 days later, on Monday. Further, my father's benefits have been cancelled. I have to hope that the THHSC will take all this into account and reinstate my dad's necessary benefits. By the way, the photo capture utility for document image capture is frustrating to use. While capturing documents, the app crashed 3 times! Also, the app doesn't tell you there is a limit to photos you can take before sending them. It just starts giving a message that photos can't be saved at this time and to try again later. It was a very frustrating experience using this app!!!!
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Response from developer
We appreciate your feedback and want to help resolve your issue. If you email us at YourTexasBenefits-App@hhsc.state.tx.us, someone will contact you.
