Sign in has been broken for a while ?
I downloaded the app around a month ago and found that I was unable to sign in. I just tried again and sign in is still broken. I’m on the latest version. I can sign in on the browser with the same credentials. It really just seems like it’s broken for weeks on end. What’s the point of having an app if it is effectively unusable ?
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You’d think with these premiums, we’d have a better app experience.
I don’t know where VSP spends the boatload of cash that they’re earning providing insurance, but it certainly isn’t spent on app development. The experience of this app is atrocious and I feel very sorry for the millions of elderly Americans trying to navigate their way through this mess of an app. I’m a CTO at a software development company and I still can barely figure this thing out. Do better.
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Weird to use
Idk everything in the app is weird to use and not really user friendly. It’s says in the App Store here that it supports “Ad to mobile wallet” but in the app there’s no option that I see to do that which is unfortunate because I keep everything in my mobile wallet. Not to mention the app doesn’t even support biometrics and always logs you out.
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Worst App Ever Created
An all built and designed for health should never behave broken like this. The app rarely loads after login, and when it does, it’s a completely nightmare to navigate and find anything. No one should rely on this app for anything, and if people are dependent on this app for their health needs, then the app creators should be liable for lack of responsibility and negligence.
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they wanted to spend as little as possible
this is not an app. this “app” just uses the guts of Safari (sloppily) to open the VSP site. this means that:
- it will never remember your password
- it will never allow for FaceID
- VSP doesn’t have any ID cards, but even if they did, Wallet functionality wouldn’t be possible
- password managers won’t work, so get ready to copy and paste your password from those if you use them
- the pages will load like a browser, but there are no browser functions. the worst of both worlds!
- you get to experience the slightly less bad but still not great VSP site
I’m positive they only made this because the companies they contract their plans out to required them to have an app at some point.
This is an app in name only, but enough of an “app” for someone who doesn’t care to check a box off if they’re comparing VSP vs. EyeMed and other companies. But at least the other companies actually hired developers.
- it will never remember your password
- it will never allow for FaceID
- VSP doesn’t have any ID cards, but even if they did, Wallet functionality wouldn’t be possible
- password managers won’t work, so get ready to copy and paste your password from those if you use them
- the pages will load like a browser, but there are no browser functions. the worst of both worlds!
- you get to experience the slightly less bad but still not great VSP site
I’m positive they only made this because the companies they contract their plans out to required them to have an app at some point.
This is an app in name only, but enough of an “app” for someone who doesn’t care to check a box off if they’re comparing VSP vs. EyeMed and other companies. But at least the other companies actually hired developers.
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Stuck in schedule appointment window
I was using the app, and then a banner appeared, and I couldn’t close it down.
The close button (x) didn’t work, nor did clicking on other parts of the banner.
I had to restart the app and do my search all over again
The close button (x) didn’t work, nor did clicking on other parts of the banner.
I had to restart the app and do my search all over again
Should not exist
The app is just a wrapper around the mobile web page, but does not handle login session correctly or links. It should just expose a safari view in the app and handle login session (both pretty easy to do) or the experience is literally worse than the mobile website. Which means users are better off if this doesn’t exist at all.
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Worse than the worst
They just use their app and website to install cookies on your browser. Other than that the app does nothing.
No proper UI navigations and the app just gets stuck at some pages when viewing more info.
I’ve no idea how’s this app still in the App Store.
Ah, maybe Apple uses the same insurance for Vision Pro then we are doomed 🤣
No proper UI navigations and the app just gets stuck at some pages when viewing more info.
I’ve no idea how’s this app still in the App Store.
Ah, maybe Apple uses the same insurance for Vision Pro then we are doomed 🤣
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What kind of app is this for a rebound Vision Ins Co?!
I have never worked with an app, so unreliable, so confusing, and never able to sign on without having to change my password every single time. When I asked renew a password, I never received an email. What kind of vision insurance company has this inept unprofessional type of app, I’m ready to call them and say I do not want to do business with them because I feel that they are a sketchy company because they cannot have a decent app.
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Horrible - can’t login ever
Despite multiple pw changes, I still cannot get into app to see providers in my area. I’d say this is user error however I see multiple folks have the same issue. I wonder when vsp will fix or are they comfortable just getting paid for services and then not care about the businesses with whom they partner.
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