CBP Border Wait Times User Reviews

CBP Border Wait Times
CBP Border Wait Times
US Customs and Border Protection

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  • Completely inaccurate

    This app is just another example of how badly mismanaged borders ports with Mexico are. I don’t even know how they estimate the wait times but it’s never been accurate except maybe once. Even the Sentri lane is 3x to 4x as long as it usually estimates it. They could actually have times as fast as this app calculates but the traffic flow at the San Ysidro border is awfully mismanaged and the agents are always creating unnecessary bottlenecks.
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  • The worst of the worst

    This app is meets just about every negative stereotype of poor government handling. Have been in Baja 4 months and made multiple trips back to San Diego via San Ysidro and this app has never ever been even close to accurate wait times for drivers. The expats of Baja don’t even bother keeping it on their phones because it’s that unreliable, according to their Facebook group. I’m sure they start counting the wait time at some arbitrary point, but who knows where that is. All I know is when it says 90 minutes it actually means somewhere around 4 hours. Trusting this app was a grave error, I didn’t think it could possibly be THAT wrong. But oh it was, and it was the closest I have come to peeing my pants since I was a toddler. The pedestrian crossing seemed accurate. I added one star for that and the decent user interface.
    It could benefit enormously from a map view guiding you to the correct lane and explanations as to which lane to use (shortcuts/links to Ready Lane requirements, Sentri, RTC)
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  • Wrong info and times

    This app is not accurate. I wonder where they get their information from. I cross thru san ysidro and otay and its never accurate. App days 90 minutes but more like 490 minutes. lol what a waste of space
  • Why even have an app for this?

    Terrible app. Wait times are not even close to reality. The app said 120 minutes, reality 5.5 hours. I would love to find a realistic app somewhere with real wait times.
  • NOT RELIABLE!!!

    Times are inaccurate!!! Says 30 mins and turns out to be a 2 hour wait.
  • Times are always Wrong

    Terrible app. The wait times are never correct. Walking or Crossing in El Paso. Dear Feds please Fix this app to help us cross. Come on man. Its crap
  • Useless

    This app is useless, not current, or estimated
  • This is garbage that caused me so much lost time

    I’m literally writing this review while waiting in line at the Ysleta border crossing in Juarez and I’ve been looking up the the wait times before and during my wait but it was totally inaccurate! It said wait time would be 25 minutes and I’ve literally been waiting here over 1 and a half hours and i estimate another 35 minutes!!! I’m so livid right now and i just hope i will make it over the bridge with less than 1/8 tank of gas! I will never rely on this app again. I don’t think they have any sort of mechanism to confirm the wait times from the beginning of the line to the end as I don’t think they have the technology in place. You would be better off looking at Google maps and looking at the traffic patterns there!
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  • Complete lie

    I think this whole app is driven by fake data. It seems to have no relation to actual border wait times in San Ysidro.
  • Inaccurate

    Got to the border at 5:15pm. App said the wait for passenger general line was 240, 4 hours. Didn’t cross until 2:15am, a total of 9 hours. Horrible. Might as well turn the app off since it is unreliable. This is not the first time the app is inaccurate. Frustrating.

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