Leave a Review Lane Rewards by Lane Bryant
Keep me signed in!!!
While I absolutely love Lane Bryant, and even more than I love LB, I love that they now have an app!! However, every time I turn around I am having to put my password in, in order to sign in…again. Even with the “keep me signed in” box checked, I am still Constantly having to sign in. I can click on something like to browse a selection or to see a product and I have to reenter my password. It’s very very frustrating and annoying. If it’s something that cannot be fixed then I will probably go back to using the website. What should take 5 minutes on the app takes 10 because I’m constantly having to put my password in. What’s the dealio, LB?Show lessmya eglen
Love LB, hate their app
This app is horrid and always has been. It’s easily the worst app I engage with. Primary annoyance: I click on something and about 30 seconds later it loads the page which because it takes so long makes me feel like my click didn’t register so I click again… only if DID register it just took a half century to load. Only now that I’ve clicked again on the same link spot, once the link loads, my second click opens up some unwanted item that happens to be in the spot where I clicked on the first page! The worst is the “back” button… I set my filters for my size and all that and if I look at an item and want to go back to the filtered list, if I hit “back” once but it takes so long I worry my click hasn’t registered so I click “back” again and now I’m at the page BEFORE my filters and I have to establish my filters again. Massively annoying! Literally none of my other shopping apps behave like this, just Lane Bryant. I keep waiting for it to improve and it’s as bad as ever. Clothes 5 stars, App 0 stars.Show lessPippity
Glitchy as all get out
This app is extremely frustrating to use. You can’t click on an item from your prior purchases unless you put it in your cart again. Same thing with wish list items. When I used the search bar to find a specific pair of leggings, entering the exact name, I got over 400 item results. When I searched ‘leggings’ I had 170 results. Every time I click on an item to view and try to return back to the main page, it shoots me back to the top of the page and every item is in a different order…forcing me to continually re-view all the items I’ve already seen. This is just needlessly bad, and a major waste of time. Please fix it.Show lessArtelf
Frustrating
I downloaded the app because the website has some really obnoxious pop-ups that appear on every single page no matter how many times you x out of it- I was hoping being logged in to the app would circumvent at least that call- you don’t need me to sign up if I’m actively logged in! But, no. The same pop up shows up on every category, item, landing page- again and again. I realize this is a marketing team mistake not a technical- but I would have powered through to buy what was in my cart if the app hadn’t made it virtually impossible to shop. The app logged me out each time I tried to review what was in my cart. I put my credentials in three times in the same session without exiting the app- at that point it stopped showing me what was in my cart until I logged in again and I just gave up- too buggy to use.Show lessNikdangerc
Can’t sign in
I tried to sign in to make my payment. It lets me put my user and password in and then immediately takes me out of the app. When I go to help it immediately takes me out of the app. I contacted multiple computers that Lane Bryant uses for customer service and they all gave me info to make my payment but did not address that I was having issues with the app. I ended up deleting and reinstalling the app and that is working for now. Apps will mess up sometimes but my real frustration was with the computers they use for customer service. Computers can’t do everythingShow lessim an apphole
App needs bug fixes
I love LB, I am a frequent buyer in store and online. You app has consistently been really slow (5-7 second delay with each screen). But specifically if force closes when I am in secure check out and then choose payment. This happens regardless of being logged in or not. And I have recently upgraded my iPhone from a 12 pro to a 14 pro, and the force close in secure check out happens on both phones. Every time I want to place an online order, I am forced to recreate my order in a web browser (Chrome) and then it works properly. It is still far too slow. But at least it works. If I weren’t such a devoted consumer of your clothes, I might shop elsewhere. The online experience is severely lacking.Show lessShanman74
App Error
Recently when I go to buy something and click my cart to purchase the app glitches and takes me back to my Home Screen. This also happens when I try to make a payment, the app glitches and takes me back to my Home Screen. This seems to happen monthly and it’s frustrating that I have to go on my home computer to make a purchase or make a payment. Please fix this error!Show lessdawniebonnie
Login Issues
I’ve been trying to access this app for months now. I enter my login info then the app closes itself. Then l uninstalled/reinstalled and now I made it as far as receiving a text passcode entered it only for the app to close and kick me out again. Nothing has worked restarting my phone nor reinstalling the app. This is extremely frustrating I can shop online all day but when it comes time to pay my bill I can’t access my account.Show lessTrina7680
Get new eyes
App has now been crashing for the past week each time I utilize the filter when looking at items.
It seems as if i there’s one thing in-store clothes and the app have in common, it’s DATED. The app has a terrible UI/UX and needs a more modern approach if they want to even be competing in the same realm as all of these trendy online retailers who are now offering trendy plus for farrr less.
LB has been one of the few OGs in women’s plus but they need to get their act together and modernize if they want to keep their head above water. No we don’t want inspo quotes on cosmic print T-shirts. No we don’t want floral galore. Please open your doors to a whole realm of eager buyers who are >30. Modernize the app apparel. Please.Show lessLaurenelizlo
Too Glitchy
I tend to buy mostly lingerie online because it’s more convenient. But I must say the app is extremely glitchy. I try to select my bra size and the app closes itself. I try to hit the back arrow after looking at an item and it does nothing. Half the time I push a button and nothing happens.
Please, please, please get better developers on this. Believe it or not it’s costing you sales. I’ve had things in my cart that I just ended up not buying at all because I couldn’t get buttons to work and just decided it wasn’t worth it.Show lessAsheenae
