Leave a Review Lane Rewards by Lane Bryant
Worst app ever
This is quite literally the worst shopping app that I have ever used. I can’t tell you how many purchases that they have missed out on from me because the app won’t work. It consistently freezes, the back arrow never works, so you constantly have to go back to the main memo and do your search and parameters all over again. It’s just beyond frustrating….so much so that I just give up and go shop somewhere else like Torrid, whose app works wonderfully. Please fix the dang app and make it useable. Or just keep losing money when customers end up shopping elsewhere.Show lessHoneygirl1978
Clunky slow useless
Talk about another disappointment for Curvy Girls
Lane Bryant is supposed to be a leader in plus fashion 🤣 yet here we are being ignored cause we just want to use your slow app and by your product online and we are used to using excellent apps so WE know!
Every time I want to order panties you NEVER have enough stock! Either in store or on the app. When I search and use your filters for hipsters only I get thongs too. Jeez. Some guy wrote this didn’t he?Show lesskskd xkdbebajxmcmdksk
Why can’t they get it right?
I primarily shop on the app, and I have to say it is one of the worst apps that I have on my phone. It takes forever to load, forever to go back to the previous page, to the next page, to your shopping bag, back to shopping,… It’s just awful. You would think with all the updates they do that they would be able to get it to work properly. Numerous times I’ve been so frustrated that I just didn’t even shop or buy anything. Now that most of their stores have closed and are continuing to close down I dread having to depend on the app, I may not shop at Lane bryant anymore. Get it together Lane Bryant!Show lessAugh!!! Is this taken
Sloooooooow!!!!
I hate using this app anymore. When I click on it, it takes forever to even open. More often than not, I have to exit the app completely, reopen it to get it to actually load the main page of the app. Trying to navigate looking for an item is glitchy...when you click on an item, and then click back to keep looking, it takes you all the way back to the beginning! So frustrating! You’d think with everyone shopping online during a pandemic that you’d update your app to make that easier!Show lessBlackmisfitt
Totally pointless
This app is horrible!! It constantly gets hung up and the navigation is super unpredictable. Will the back button take me back to where I was? Will it go somewhere else? Who knows!! The app is really just a button on my phone that launches their website, but with none of the functionality of Safari. Lane Bryant has lost several sales because I get too frustrated to complete browsing and checkout. On the plus side, it keeps me from spending money! 😹
Don’t bother downloading the app. Just use Safari to access their website.Show lessNortside Eyerish
Could be better
I like Lane Bryant’s clothes but this app is not that great. It’s basically the website in app form, meaning you are viewing a website in the app. It doesn’t work well at all. Also a huge thing I do not like is that I have the credit card but it doesn’t automatically link up when I want to to buy something. I have to actually get the card and type in the info when all my cars info is in this same app! Why can’t it be linked?? I’d probably buy more stuff from you guys if this app worked better.Show lesslizziepie_
Mediocre
I really want to like this app, but somehow it's actually more difficult than using the website on my phone. I really don't know how that is possible. Also, there is no mention of the app on the main site, so I didn't know it existed until recently. But I'm really surprised at the annoying pop ups and how often it stalls and how difficult it is to navigate the app.
If you want to compete with other stores like Torrid(who has a seamless app, btw) then you need to work on this. With people only being able to shop online right now, I would think that making your app easy to use would be at the top of your list.Show lesslbruns16
Ditch the pop up videos!
I have been using the app for a long time with no issues. I went in yesterday to pay my bill, and I immediately get stuck in a pop up video. Today, I wanted to look at some yoga pants, and same thing. The main shopping page wouldn’t even load, and when I finally got to where I wanted to go, more pop up videos. I don’t want to watch your pop up videos, and will delete the app if necessary. Have a place where people can watch them, but don’t force us to. It’s slowing down the whole app and frustrating me!Show lessCmispy
Fix it
I just downloaded the app and it is useless. As soon as I open the app videos start playing that I haven’t asked for...several of them and they keep coming up. One is nothing but scrolling clouds. When I try to set up an account, it keeps asking me for my LB credit card info which I do not have. I cannot even put in an email address to get started. Also, because of whatever there is running in the background (probably whatever keeps popping the videos up) the app drains my battery. Why are you putting out an app that doesn’t even function on a basic level?? It certainly says a lot about LB that it is considered acceptable to put this on the market in the condition it is in. So horribly disappointed!!Show lessmajeva91
Fall Styles Are Awesome
I had paid off my account and was not going to shop at LB anymore since my credit line had been cut in half even though I have never had a late payment. However, it was my sister’s birthday and I saw a couple of cute Fall things so I went into the store. Actually I went to the store three days in a row because of the sales promotions and the Fall styles are so dang cute. I will admit that your sales clerks had to undress your mannequins for me but your Mesquite, TX girls rock!Show lessMewsgal
