Sharecare User Reviews

Sharecare, Inc.

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Difficult to navigate sometimes

I have a hard time tracking the programs I am enrolled in. I think what ever program you on should pop up first so you can track it easily and not have to spend so much time looking for them.

snowyman23

2 years ago

Totally antiquated

I downloaded this because my insurance promoted it. I got about five questions into the initial questionnaire and got so angry I had to delete the app immediately. First it asked me about what I ate that day, with leadingly-worded multiple choice answers that gave me the option to choose between “no processed food” and “too much processed food.” Modern views of nutrition acknowledge that using a good-food-versus-bad-food model leads to disordered eating. Then they asked for my waistline. My WAISTLINE. For what is touted as a general health app. I feel sorry for anyone who downloads this app and hasn’t been exposed to enough body positivity and information about the lack of correlation between health and body shape, and winds up getting trained to shame themselves for eating processed food and to believe that a smaller waist means better health for all bodies.

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kyseeache

2 years ago

Response from developer

Thanks for taking the time to review the Sharecare App. We sincerely apologize for any questions on the assessment that did not provide a positive experience. The RealAge Assessment generates related resources within the app for members to utilize at their discretion. We would love your feedback on any of the resources you choose to view and let us know your thoughts by emailing us at customersupport@sharecare.com. Hector - Sharecare Customer Service

😄

All of my issues have been resolved.

I have been shown to have successfully completed my Green Day’s for the last five days. Twice I have logged on the next day to complete, and the app has removed the previous day as being green. I have started talking a screenshot each day to prove success in completing. I don’t understand why this is happening.

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the book listener

2 years ago

Nice attempt. Poor execution. Syncing stinks

I have the app syncing to my smart watch. It looses connection and I find several days missing. I have to toggle on and off my Bluetooth and turn on and off phone and watch to sync them. On the home screen under steps it lists 5 days. When I go into the tracking calendar I have 3 weeks. I am pretty sure it will not log the rest of my earned days. When you try to edit daily steps it won’t let you when you click “edit”. If you click on the steps it will allow you to add steps. The find a doctor portion stinks. It should lump all of one clinic together and allow you to sort that way. Right now if you enter a procedure that you would like done and try to find a clinic it brings up hundreds of drs before for one location. I am not spending hours scrolling through all the drs. I called the 800 # instead. It was faster🙄

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123Howdy

2 years ago

Response from developer

Thanks for taking the time to review the Sharecare App and providing your feedback. I'm sorry to hear about the issue you've experienced with automatic trackers and find a doctor section. We'd love the opportunity to work with you to get this issue resolved. Please email us at customersupport@sharecare.com or use the Help link in the Settings section of the app to reach out to our support team. Please include as many specific details on the tracking issues as you can and our team will research your request and get back to you. Rob - Sharecare Customer Service

Truly awful

I’ve missed out on so many cash rewards through my health insurance because of this app. My Fitbit is connected and I track my steps daily, but Sharecare randomly disconnects it frequently and half the time it says it’s connected, it doesn’t display my steps so I have to manually enter them. What’s the point? It’s trash. If you have to use it for exercise rewards like I do, keep a close eye on it. I strongly recommend finding something else if you don’t have an incentive to use this specific app.

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angpat81

3 years ago

It would be great, if it worked!

While I like this app’s ease of access and functionality, I can’t get over how buggy it is! I have a goal of 60 “green days” set by my employer, and several days a week, the app won’t save the data I submit for certain categories. No matter what I do, it says I still have one or two more categories to track, then I track them, and nothing changes! I’ve tried closing the app completely and turning it back on, I’ve tried uninstalling and reinstalling the app, I’ve even tried restarting my phone! My only choice at this point is to keep trying it every day and hoping it works on enough days that I get to 60 eventually. I’m sure I won’t use it after that.

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BlueSwallow32

3 years ago

Response from developer

Thanks for taking the time to review the Sharecare App. We are sorry to hear about the issues you are having with your submissions not saving. Please email us at customersupport@sharecare.com to trouble-shoot this issue. We do not want you to miss any rewards due to technical issues.  Kasey - Sharecare Customer Service

App not working, horrible support, huge waste of time

Every time there is an update, it takes weeks for the app to start syncing correctly again. When you contact service, they ask for so much personal info that it is a HUGE red flag. Name, birthday, address and more, a bit much for asking for help with an app. I spend so much time trying to sync the trackers that it is becoming a huge waste of time. I’d give 0 stars if possible.

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MooreGroup

3 years ago

Went from always working to sometimes working

For the past week, my Sharecare dashboard wouldn't update with any of my additions. I tried it from the web site, logging in there for the first time in months, and had the same problem. So it seems they might be having a database/server issue rather than an app-specific issue. I contacted support last night after reading the other reviews from people with the same problem, checked this morning, and all the responses that I had been entering unsuccessfully had now appeared. Then I got a reply back from Support saying "looks fine to us!" and admonishing me to not be logged into the app and the website at the same time. Summary: something is obviously broken in Sharecare, it may or may not work consistently for you, and if you have the patience to submit a support ticket it might "magically fix itself". (Your time and stress spent troubleshooting for them might not be worth the bonus your employee gives you for using it.)

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EricMLarson

3 years ago

Response from developer

Thanks for taking the time to review the Sharecare App and give your feedback. We're sorry to hear about your experience and would appreciate the opportunity to connect with you to work through any of these examples you may have. Please don't hesitate to email us at customersupport@sharecare.com any time and we'd be happy to explore next steps to improve your experience!

TERRIBLE

This apps automatic tracking is broken beyond belief. If you sync once during the day you can’t sync further steps later, if you forget to sync one day and try to do it the next it won’t sync previous days, you can’t even sync directly with Garmin (have to link Garmin to iPhones health app and then link health app to Sharecare; overly complicated for no reason), and overall it seems that there are so many bugs with connecting to an external device it renders the app unusable. And it seems that the developers want to pass the blame onto the trackers like it’s their fault. Your Fitbit not syncing right? Reach out to Fitbit, they say, as if Fitbit can do anything about this mess of an app. Would leave 0 stars if I could. Don’t release something until you can guarantee functionality. Disgrace.

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DiKiGi78

3 years ago

Response from developer

Thanks for taking the time to review the Sharecare App. We are sorry to hear about the issues you are having with tracking and syncing. Please email us at customersupport@sharecare.com to get in touch with our customer support team for assistance with trouble-shooting.  Kasey - Sharecare Customer Service

Goal oriented

I love having goals because it makes me more accountable. A few glitches to go back to a previous day and enter in information wherein the app either gets stuck or shuts itself down. Other than that I like the availability of options

LeATL