Location. Stop “helping”me.
This app has gone through a few modifications since I beta using it in 2020. I have selected my favorite store, but it always defaults to one that is less than a mile closer. They are not far from each other at all. Why does it not simply choose my chosen favorite, and if I manually change it each time I order, it gives me two windows to verify I indeed want to drive the .12 miles farther. This has caused many issues of ending up with an order placed at the wrong location and I have to back track … plus the other is in a grocery store and parking is horrible so the .12 miles is worth the drive through or closer parking for a walk in pick up. I kept hoping this would be fixed but it’s been almost a year now. It would also be nice if there was a heads up everytime the rules change on rewards points… it’s crazy how many points are now required compared to a few years ago. I get inflation but it’s a lot.
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Update (not good)
Since the post below, they made one reply that didn’t fix anything and ignored my question about the possible problem. I followed up with the information they asked for and again raised the issue I’d previously mentioned. Coming up on two weeks now with nothing but silence from them. Either they are incompetent or they just don’t give a rat’s behind. if they haven’t fixed this in the next few days, I’ll try to find out how to contact the corporation. They really need to know how they are being represented by customer “service.”
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I have been enjoying Caribou, but they’ve really disappointed me with their customer service this past week. I tried to order a half-price deal, and it kept telling me that discount wasn’t available at that store. It did that at each store I tried. It sure seemed like a malfunction, because I’ve never experienced that previously on the app. But I also had to consider the possibility that Caribou is another chain that allows local stores to opt out of promotions. I hate when chains allow that. So I wrote to Caribou and asked them if this was the case. That was a week ago today. I have had zero response, unless you count the automated email that says they’ve received my message and will get back to me. That was a week ago. There’s no way something like this should take a week.
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I have been enjoying Caribou, but they’ve really disappointed me with their customer service this past week. I tried to order a half-price deal, and it kept telling me that discount wasn’t available at that store. It did that at each store I tried. It sure seemed like a malfunction, because I’ve never experienced that previously on the app. But I also had to consider the possibility that Caribou is another chain that allows local stores to opt out of promotions. I hate when chains allow that. So I wrote to Caribou and asked them if this was the case. That was a week ago today. I have had zero response, unless you count the automated email that says they’ve received my message and will get back to me. That was a week ago. There’s no way something like this should take a week.
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Caribou Life!
I treat myself every day to some kind of coffee in the morning. It’s some thing I do for Me! So trust me, I’ve tried all the little coffee pop-ups. The first time I tried caravan was on a trip to Minnesota, when they came to Missouri, especially in Parkville I was so excited. So here’s the scoop quality I can always rely on getting the same drink. Every time I go no matter who makes it. That’s a great plus in the coffee world as you all now cleanliness no matter if I go outside or inside it’s always tractive the areas are clean, even the restrooms. I also love the fact that they have unique and great extras for you to buy. I have bought several of their cups mugs for other people that said they could not keep the coffee hot. My one friend is 83 and he’s drinking his cup for over 10 years smile! He tells everyone how great it is and how is the only thing that keeps his coffee warm. One of the bigger things to me is the fact in the world that we live in with there is so much negativity and people don’t smile like they used to. I can always rely on being greeted with kindness or at least you can hear in the voice that they’re happy you’re there and I love the way you were greeted at the window or when you go inside there is an aura of happiness and they smile. Thank you for making my day.
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Response from developer
We're thrilled to have exceeded your expectations! Thanks for taking the time to leave a review. We're so happy we brewed up a stellar experience for you!