ZipBy User Reviews

ZipBy
ZipBy
TMA GROUP OF COMPANIES LIMITED

Top reviews

Do yourself a favor try another Mobile Park App

I don’t have time to wait for this company to figure out all the technical issues ... Almost completely useless.

Session Transfer is buggy

I transfer one of my sessions to my wife but it is remained open on my app. 3 days later, she drove into the carpark but the gate didn’t open and the operator let her in. When I come home and drive the car out, it uses my previous session and charged me 3 days parking, instead of 1 day. I called support and after 5 days, still got no responses. Very poor support.
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Charged wrong amount

I downloaded and used twice in my work parking garage. Both days it charged me the wrong amount based on the fee schedule. Parked there for years so know what it should be. Also have to have your location tracking always on. Terrible.

Response from developer

We are very sorry this happened to you causing such a strong negative experience, Have you been able to contact the parking management team regarding your payment? All parking sessions are listed in your ZipBy Home screen and you will be able to see your recent sessions at the top of the list. You are also able to extend your Zones sessions, if the parking management team allows this to happen at their site/ lot, some parking management teams/ owners do not allow sessions to be extended and their time limit signage needs to be followed as they will not allow the area to have any sessions extended or re-entered. This is out of the hands of ZipBy App as the app is programmed in accordance to the carparks/ parking lot/ zoned area’s rules and regulations. ZipBy is a Entry, Exit and Payment Processing System that Car Parking sites use in a variety of ways. and we cover both Zoned (On-Street, Parking Lots etc) and Gated (Car Parks/ Parking Facilities with access gates and equipment) areas within the one app so with ZipBy there is now no need to have multiple parking apps to cover different parking locations. Please see our website and socials for further information @ZipBy https://www.youtube.com/@ZipByWorld

Doesn’t Open the Gate

It doesn’t open the gates in the garages, but still somehow charges you for being in the garages. You end up paying twice.

Nice idea, doesn’t work in practice

Did everything the app asked, all green boxes (correctly set up), drove up to a car park equipped with ZipBy tech, and... nothing.

Called ZipBy’s support line and was told to phone support at the car park. Tried that, and the car park told me “too bad, you have to pay manually.”

Paid the old way, tried again next time, still nothing. It just doesn’t work.
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Response from developer

Hi Joeyjeremiah, Can you please tell us the carpark you had this experience at so we can investigate further?

S Flannery

Easy, efficient and convenient. Highly recommended

Response from developer

Thank you for your positive review and 5 star rating. We truly appreciate your support in sharing your experience of ZipBy. We aim to make ZipBy App as user friendly as possible, we cover so many aspects of parking that other apps may not cover which makes ZipBy a leader in our field by providing a parking Entry, Exit and Payment Processing System that Car Parking sites can use, as we cover both Zoned (On-Street, Parking Lots etc) and Gated (Car Parks/ Parking Facilities with access gates and equipment) areas within the one app so with ZipBy there is now no need to have multiple parking apps to cover different parking locations. Thank you again for your continued support! Please see our website and socials for further information @ZipBy

Terrible Support

I was mistakenly overcharged $71. Have sent various emails and dozens of daily phone calls and yet to come in contact with any help or a solution to this situation. Will NEVER use again and make sure everyone i know, knows not to use they’re system.

Unnecessary

My mom is an employee at the mall and had to download this app in order to get parking. She used to use a single card to enter to get parking, it was fast and simple. But for some reason her employer decided to make this app mandatory for everyone working at the mall. The idea sounds convenient but in reality making an app just for parking is a nuisance ._.
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Response from developer

Hi dañg We're sorry to hear your mother is not having the best experience with ZipBy. So that we can identify why it is not working for her, can you please have her email support@zipby.com.au with her 12 digit ZipBy ID? We will have our team investigate and find a solution. Thanks!

Amazing idea

I’m confused how no one thought of this sooner! It works so well and allows me to quickly get in and out of the garage without holding on to a lousy ticket. I will for sure be using this all the time! Wish more garages would instal this.

Response from developer

Thank you for your positive review and 5 star rating. We truly appreciate your support in sharing your experience of ZipBy. We aim to make ZipBy App as user friendly as possible, we cover so many aspects of parking that other apps may not cover which makes ZipBy a leader in our field by providing a parking Entry, Exit and Payment Processing System that Car Parking sites can use, as we cover both Zoned (On-Street, Parking Lots etc) and Gated (Car Parks/ Parking Facilities with access gates and equipment) areas within the one app so with ZipBy there is now no need to have multiple parking apps to cover different parking locations. Thank you again for your continued support! Please see our website and socials for further information @ZipBy

Works as expected!

Tried ZipBy at Assembly Row in Somerville, And the gate opened in only a few seconds! And when I left the garage, it emailed me a receipt automatically. Great app!

Response from developer

Thank you for your positive review and 5 star rating. We truly appreciate your support in sharing your experience of ZipBy. We aim to make ZipBy App as user friendly as possible, we cover so many aspects of parking that other apps may not cover which makes ZipBy a leader in our field by providing a parking Entry, Exit and Payment Processing System that Car Parking sites can use, as we cover both Zoned (On-Street, Parking Lots etc) and Gated (Car Parks/ Parking Facilities with access gates and equipment) areas within the one app so with ZipBy there is now no need to have multiple parking apps to cover different parking locations. Thank you again for your continued support! Please see our website and socials for further information @ZipBy

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