Leave a Review EBTH
3 stars AT BEST
Not super impressed. They have all these weird hidden fees and customer service is a joke. They don’t respond at all. Week day/weekend, doesn’t matter. Plus there’s no way to delete your account? Even following the instructions they give you if you google it.
Oh also they have it in their terms and conditions that they can add whatever extra charge they want plus restocking fees? Nah, I’m good.
It’s pretty sketchy. Just stick with Etsy, the prices are better for the exact same thingsShow lessBald Sarah
I LOVE EBTH AUCTIONS!!
I LOVE EBTH Auctions! I browse through to see what’s up for auction every single day. I just today started bidding on items after watching for several months and am so excited. The quality and uniqueness of most items being sold and at amazing prices majority of the time is shocking.
It’s the only way I’d ever be able to afford to fill my house with antiques, other than family heirlooms. Thanks for making this open to the public. I love how easy it all is also.Show lessgifford11
Great Way to Shop Estate Sales
I downloaded the EBTH app on a recommendation from a close friend, and I have yet to be disappointed. This has got to be the easiest, most enjoyable way to shop estate sales. EBTH consistently supplies good photos and thorough, detailed information on every product they put up for sale. I bought the last two pieces of jewelry I’ve given my wife from EBTH, and both were beautiful, well-made and exactly as advertised.Show lessjclayton24
Terrible!
Absolutely terrible app. I just missed out on an item I wanted to bid on when the app informed me the sale was about to close and then kept throwing an error so I couldn’t even log in and see the item. Tried deleting the app and re-downloading it: then it threw a similar but different error. Also, the app updated me the item was going to close in eastern time-super misleading if I hadn’t read it carefully as I don’t live in eastern time! Not the first time this kind of glitch has happened and I’ve missed out on items. I will be deleting this app for good. I don’t recommend it to anyone-preying off people looking for particular things and then only select people are allowed to bid on a item? Shame on you!Show lessSamantha8802
Love this site
Love this site, I feel like they do a great job on the descriptions. Love the fact that they use GIA in their grading of stones and identification of metals. One small thing that I fine a bit annoying is when they measure the ruler doesn’t start with a measure mark, like on most rulers it has this extra space. I actually cut this extra part of the ruler off because I measure a lot of standing items. I feel like if you are going to measure something and post a picture it needs to be more exacting,other than that love the site. I have been to other sites like this and I always prefer EBTH over all others.Show lessRS Cates
Developer Response
Hi there! Thank you for sharing your experience with us! We're happy to hear that you are overall satisfied with our company, but we will make sure to pass this along to Gemology so they can keep it in mind for future listings. We appreciate your business and honest feedback with us. Happy bidding! -EBTHBuyer Beware
I had three great purchases with EBTH, but will not use it after my last two. Their images are heavily edited; I’ve had two rugs arrive that were drastically different looking than in their pictures. The written description of the conditions are intentionally vague. In my most recent purchase, EBTH went so far as to show two separate images of the leather binding on the back of the rug (one corner and one cropped bit along an edge) appearing to be in perfect condition; upon receipt it is actually coming completely undone on two corners and shows when flat on the floor.
EBTH’s customer service failed to address their intentionally deceptive listing and told me that “the edge support tape is not integral to the rug and would be a very simple repair.”
I will not be shopping with them again, personally or professionally. I would urge others to shop with caution, especially for rugs or anything fabric.
*** In response to the developer, I have already spoken with your customer service department and was advised that there is nothing they can or will do. I, and I think everyone who is buying estate sale goods, understand that I am purchasing items that are used. The issue is not the use, it is the manner in which they are presented to be appear in much better condition than they actually are upon delivery.
For anyone who would like to see what I am talking about, I’ve posted a review on Yelp with pictures. ***Show lessC.Hux
Developer Response
Hi there. We're so sorry to hear this! We use product photography, so the lighting tends to be bright—we apologize if it has thrown you off at all while shopping on our site. Please remember that all the items we sell on our site are used, so they will not be in perfect condition and will likely need some sort of cleaning or repair after being won. Our editors work hard to illustrate the items on our site through visuals and text, but we are not always able to list every characteristic present. If you would like to continue discussing your recent invoice, please reach back out to customer service and put "Attn: SE" in the subject line. Thank you. -EBTHNot worth the “deals”
I’m a small business owner and I used to like this site to source vintage rugs and other old finds because their site is like a nicer, curated version of eBay. However, they are overcharging extremely for shipping. They will send you your items in the most ridiculous, over the top way just so they can charge you more money. How do I know? I ship out 80lb rugs all the time. They do not care about their customers or their employees, according to Glassdoor. EBTH has a lot of potential and I hope to return one day, but not under these circumstances.Show lessRoo100894
This app keeps improving in many ways
For a while I was receiving ceramic and glass items broken. They will not reimburse you for damaged items. You have to provide all kinds of documentations for them to introduced them to UPS. All you can hope is that UPS will reimburse you.
Since last month their packaging has improved, better quality carton and tons of bubble wrap. Therefore I feel more confident bidding on fragile items.
Something else that has improved is the shipping timing. It used to take 10 days for the shipping process to start. This past Christmas all my winnings were shipped right on time.
You do have to be very careful when you bid and the actual cost of things. Between shipping and tax, the bill comes out much higher than expected.
Otherwise, I am loving dressing up my new home with beautiful art.Show lessmarvelouslilu
Developer Response
Hi there! Thank you for sharing your feedback with us! We're sorry to hear if you received damaged items from us in the past and if you were not able to receive a refund on an order—if that ever happens again, please contact customer service so we can investigate the situation further. We're happy that you have noticed positive changes in our company recently—our team works hard to make necessary improvements so all customers are getting a satisfactory experience with EBTH! We hope you continue to find amazing treasures on our site. Happy bidding! -EBTHWas amazing but now...
They changed to not sending alerts to your phone, saying it would now go to just your email, oddly that is a lie as that did not happen, and checking my setting on both my account and my email indicate I should have gotten notified. This was a perfectly well run app with the notifications in place that it had, now however it’s no longer useful. Sad I have to set separate reminders on my phone to track items I may want to bid on when the functionality already existed in this app which they decided to dumb down. Bad move so perhaps I’ll move to something else as a result.Show lessAnnoyedinPS
Buyer be SUPER aware
1) shipping prices are ridiculous
2) if you receive a broken item, due to their lack of care when packaging (even though you’ve already spent a ton for shipping costs) you’ll have to jump through hoops
3) after you’ve completed the hoops, they won’t care you have a broken item- but will give you back some or all of the shipping
4) you’re stuck with a broken item that NO ONE would have bid on. But you spent $$$
I can’t believe I kept this app for so long. Being a life long estate sale shopper (daughter of people who liked to hit up every garage sale), I thought this was interesting at first. Now seeing the amount I’ve racked up in shipping costs vs the lack of care from them when you get a broken item is infuriating.
Only giving it 2 stars for the people who live within pick up distance. Those people may end up scoring some good deals.Show lessJdoLA
