Leave a Review EBTH
Love The Concept & Items Available
I have used EBTH several times and purchased many items from their site. The app is great: you can view, bid, and pay for items very easily. EBTH itself needs a bit of work in terms of representing the items a bit better. There have been a couple items I’ve purchased I.e. clothing that have arrived in a less than desirable condition than advertised. They did offer a credit to their store but nothing more. Also, read the fine print on shipping. Shipping is very inconsistent, slow, and EXPENSIVE. An example is that I’ve had multiple clothing items shipped and paid $16-$24. Normally at the price it would be expedited shipping. It took almost 3 weeks to receive on several different occasions. If you’re lucky enough to live near a warehouse, definitely use the pick up option.Show lessAlijade02
Developer Response
Hi! If you ever see a shipping cost you think is too high, please don't hesitate to reach out to our customer service department at contact@ebth.com! We're happy to help! -EBTHMisleading shipment information
I downloaded the app and became addicted to watching the sales that were “local” to me. To my surprise, when checking out for the $35 mirror that I bought at a sale that was supposedly 20 minutes away from me, I’m told I could pick up the item for free in OHIO! The site is very misleading as far as pickup/shipping. Why even list the city of the supposed sale, when it is not clear that the items are no longer where they say they are and you’ll be forced to drive 6 hours for ‘free’ pickup. Proceed with caution.Show lesskd386
No Customer Support/Price gouge shipping/app malfunctions
As others have mentioned, there is some serious price gouging going on with the shipping as well as arbitrary decisions on what can and cannot ship or be picked up.
I bid on several items from the same auction. All of them should have been available for pickup from the warehouse. After auctions were over, most now said they had to be shipped, and all shipped separately. Except 1 that could be picked up. I opened a support ticket. No answer after 24 hours. I called and escalated it and was told I'd receive a call within 24 hours. No call or email two days later, and now that support ticket has been closed. There's something really shady going on with this company. Beware.Show lessEpidemic44
Developer Response
Hi! We're so sorry to hear you're frustrated by your EBTH experience. Please don't hesitate to reach out to our customer service team - we're always happy to help! -EBTHApp works great
The app itself works flawlessly. Looking through all the auctions is addictive. Very handy shipping estimator. Easy payment system. The 5 minute extension to bidding makes total sense once you think about it and actually read through the rules & regs but can be a bit of an unpleasant surprise to new users as most of us don’t actually read all the fine print—I certainly didn’t. As this is the place where we’re really supposed to be commenting on app functionality, I suppose I should stop here. However, I’m sure people want to know how things work after you win the auction. I’ve purchased three items. Two were shipped promptly, one didn’t ship until I inquired what happened nearly three weeks after purchase. I sent my inquiry via email and never heard back directly, but the very next day I noticed when I logged in that the pkg status had changed. I think they need a little customer service improvement in that area. Of the 2 items received one was packed well, the other was a shave mirror and poorly packed. I’m surprised it didn’t break. Overall, EBTH is a fun place to find unique items. Going forward, though, I’ll proceed with a pinch of hesitation depending on type of item purchased & if I feel willing to track down items that should be shipped more promptly.Show lessMomo926
Read the Item Descriptions Carefully Especially When Buying Jewelry
Although I have purchased some great household and decorative items, I would caution bidders to be extremely careful when buying diamond jewelry. I bought a diamond necklace that arrived with tan diamonds. When I went back and read the pull down item description, it listed tan diamonds. I felt that this information should have been in the banner not hidden in Item Description. I felt duped.
Also, unlike eBay, it it difficult to ascertain the size of jewelry pieces. Almost all sizes are in mm, so unless you are a gemologist, it is hard to determine sizes. I purchased what appeared to be a nice sized pendant with several diamonds, and I tried to determine the size based on mm. It was so tiny, approximately a 1/4 inch that I thought I had been sent the wrong item. eBay will show pieces against a ruler so at least bidders have a visual for size comparison.
So, considering the risk of getting stuck with expensive, unused items, I now pull out of bidding on expensive jewelry.
To my knowledge, there are no returns on EBTH as compared with eBay.Show lessRoch lady
Good - Not Great
EBTH has a lot of great items for sale, and with far less exposure than EBAY, there are fewer bidders involved. I think this keeps bids much more reasonable and especially agreeable to lower budgets. However, there aren't actually any auctions in your area (unless you're from central Ohio), so you're going to pay OUTRAGEOUS shipping fees. I can't stress enough the word "OUTRAGEOUS" here. This is clearly the auction house's primary revenue source. Also, when your auction nears its end, don't assume you've won your item; EBTH will extend the bidding for 5 minutes, and then 5 more minutes, and 5 minutes more, in order to increase the money they'll make on additional last minute bids. I don't feel there's any integrity in that, but I suppose business is business. I still bid (not often anymore), but I bid with the knowledge that the "great" price I'm bidding at will increase substantially for a number of reasons.Show lessLou Rock n Roll
Developer Response
Hi! We remove most of the items from the local markets and take them to a central processing facility for cataloging, photography and shipping. This helps us offer the lowest shipping price we can and better serve our global audience. Our shipping isn't something we make money on, but the shipping price does include transit, packing and insurance. As far as our bidding extension goes, we do this to enable every bidder to have an equal opportunity to win every item they want! We hope that helps!Horrible customer service
FYI don't expect to get any help from them. I was new to the app and purchased some things I thought would come from Louisville. Come to find out they could not be picked up and they would only allow them to be shipped. My $35 order was going to cost $200 to be shipped! I called and spoke with someone who said there was nothing they could do that each item had to ship individually. I tried asking if I could just pick them up and they said that was not an option on this order. I ended up having to "forfeit" my items which means still paying for them but not receiving them because I refused to pay $200 for shipping. Highly disappointed.Show lessAmberghini11
Ughhhhh-Updated
I’ve recently seen a slight uptick in larger size fashion, which is nice!
Tech-1 star-Even with multiple updates, app crashes constantly.
Products-2 stars-some really, REALLY nice things and the auction part is really well done BUT if you're looking at fashion PLEASE do not hold your breath while looking for anything larger than a medium in ladies. I'm not saying you won't ever find anything larger than a medium...BUT if you are actually holding your breath, you will die trying. Guess no ladies larger than a medium sell with them OR it's more likely that clothing items larger than a medium don't photograph well or don't sell well so they are not included in someone's auction. I’m also on the same page with the shipping complaints! They do use high quality shipping supplies but a jacket or shirt does not need $13 worth of packaging product.Show lessmamie157
Developer Response
We'll look into the crashing issue. We're so glad you're having some luck with fashion! Hopefully you'll keep finding treasures you love!Wish city search was easier
Love this company, but I am having trouble understanding the "sort by city" function on the app. For example, I live in Dallas so I filtered by city to show sales in Dallas, TX. I found several items I wanted to follow and would quite likely eventually bid on. However, I noticed that some of the items shown said "Item Location: Blue Ash, OH." Luckily I didn't bid on some chairs I was following because the shipping was way over what I would have been willing to pay. Could you please tell me how I can search for sales that are only in my city (or any other specific city for that matter)?Show lessBrowneyes1000
The app is ok but times out often
The app is ok, but many times it has kicked me out. My reason for the 1 Star is not about the app, it is about the shipping. The items are very well documented & photographed, and the bidding is fine... but don't expect to get your package anytime soon. I am recently new to this app, but I am probably not going to buy anything else. My first win took a while to arrive. I thought it was just a one time thing.. until I won some items 10 days ago and they still have not left the location. It took 8 days for them to get me a tracking number and the items still have not shipped. Very poor organization & shipping ridiculously slow. Not a happy customer and will not be suggesting EBTH to anyone else.Show lessMoringaholic
