Microsoft Lens User Reviews

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Leave a Review Microsoft Lens
  • Wowwwowowoowowow

    It’s awesome 🌹🌹🌹🌹
  • The new UI is so slow and laggy

    The old version was perfect, so naturally it had to get innovated into this slow monstrosity
  • Issues with deleting

    Since the last update when you delete images you then cannot get back to take another picture as the button seems to disappear. Otherwise this app is a god send. Please fix this issue as it means you have to totally close the app down to get the button to show up again.
  • NEW UPDATE IS TERRIBLE

    Previous version was so much easier to use. Now you have to manually clear all the photos after you’ve sent them and the app glitches out pretty frequently. Please fix!
  • Great scanning app

    For documents/pictures/whiteboards.
    I’ve been using office lens for several years now and have been very happy with the flexibility and the accuracy. I’ve tried many scanning apps and stuck with office lens. I have given 5 stars, until the last update. The one thing that took a turn for the worse is the fact that I can’t adjust the borders with a zoomed in view. Previously I was able to pinch-zoom in while adjusting the borders so that I can see exactly where I’m making the border without losing text. With the latest update I’ve lost the ability and need to guess and hope I don’t lose any text. The auto recognition of borders has gotten better, but still is not accurate always. That’s when I want to use the zoom in. Hope the ability gets added back.
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  • I keep trying others and keep coming back to Office Lens

    Not being a Microsoft fan I keep trying other scanning apps in hopes of shifting. For better or for worse, I download and use other apps for a little while, get fed up with their quirks, and reinstall Office Lens. It’s solid and they actually keep improving it (more than can be said for way too many apps). It’s become very smart about document borders and provides far more output options than most (into photos, pdf, mail, etc, etc). All in all, the most useful doc scanner app yet.
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  • Can’t upload to OneDrive!

    This type of app should make a tedious, frustrating job easier. Office Lens makes it more tedious and more frustrating. Since first installing the app I was always on edge if I will be able to upload a document with dozens of pages. It randomly asks me to sign in again (even when I am already signed in to multiple Microsoft apps on the same device).

    Right now I am stuck in a loop where it prompts me to sign in every time I try to upload this document to One Drive, and this is it for me. I am not scanning another 10 pages if I am not sure that I will be able to save them anywhere as a pdf document. This is awfull.
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    Developer Response

    We've fixed this issue in the latest update of the app (version 2.44.14). Please drop us a note at olenssup@microsoft.com if you're still facing this issue after the update.
  • Running into a Snag

    After installing the app on my iPhone, I did a test scan before scanning the page I wanted to edit using Word. Upon clicking on “done” I was prompted to choose where I’d like to save the file. I choose OneDrive.

    I was then prompted to sign into OneDrive and did so successfully. I also created a new folder to save my file to. So far so good.

    Next, when I clicked on “save” there was no response or acknowledgement of any kind-no movement! Not sure if anything took place, I decided to sign into my OneDrive account on my laptop and was happy to discover that the file was there. Thinking that I could live with the minor flaw, I proceeded to scan the actual page I needed to edit.

    That time, upon attempting to save the file to OneDrive, I get prompted repeatedly to sign into my Microsoft account. What seemed as a promising app initially now appears unusable.

    Seeing that the app has so many positive reviews, I am open to the issue being on my end but not sure what. I will uninstall and reinstall it to see if that fixes it.
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  • Disappointing and Annoying

    When I try to take a picture of a document, the app can not determine wether to take a picture of the whole page or a small segment of it. It’s ability to capture the documents content is horrible, it is constantly changing the way it wants to take the photo, so long in fact I just deleted it and chose to take pictures on my phone camera and crop myself.
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  • Pictures get stuck transferring them.

    I’m updating my review but staying with one star. There was an issue where the option to create a text box was disappearing but it has been resolved. The issue I still have, which is more concerning, is that some pictures get stuck in the “transferring” state when trying to save them to OneDrive. You’d expect this to be the most flawless option, since I’m keeping the image in the Microsoft ecosystem. But no, after taking a bunch of inspection photos and uploading them to my OneDrive, I go back to the office to find a few of the thumbnails still showing the “transferring” symbol. In this state you can’t view the picture or re-try. Force close the app, reboot the phone, nothing happens. I left them alone in the state for days, and nothing happened. The only option available was to delete the image. Do I call the customer back and ask them to tear apart their machine again so I can grab the pictures I need? I’m sure if I tell them the Microsoft software I was using is buggy, they’ll happily stop production and take their machine down again for me...
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    Developer Response

    Dear user, Thank you for writing to us and regret that you’ve run into issues with the app. Overlay text annotations should be available on the screen after the camera screen. Please update the app and let us know if you’e still facing this issue. We’ll work with you to find a solution. Thanks!

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