Leave a Review Stripe Dashboard
Easy, hassle free
Stripe is an awesome, easy to use service that is hassle free and has amazing customer support. Highly recommend.MelPT
FEEDBACK ON NEW UPDATE
I LOVE using Stripe and they’ve been a continue blessing for our business. However, the new app update replaced the payout screen with “estimated future payout” rather than providing the actual estimation on those future payouts. This is a bit undesirable as the one thing I enjoyed the app OVER the dashboard was the fact that you could see the estimated future payout “date” on your overall balance rather than the only in flight payouts. It was just more enjoyable when you could see the payout estimate for FUTURE (over a day or two) payouts... If they’d change back to the old format with a color change like they did, I’d be happy. Thanks Stripe! Hope this feedback makes a difference. Love your services overall though. No complaints, just a cosmetic change I miss now that it’s gone... TL:DR - Maybe I can’t see it or am ignorant, but I can’t find the estimated payout date on future payouts over a day or that isn’t in flight already...Show lessGodseyApple
Refuse to reimburse service fee after fraud
I recently started using Stripe and felt very hopeful this would be an asset to my business after having a client recommend using it to process payment for my services. Upon realizing this future client was fraudulent and after a few google searches realized this has been the case for many other with the phone number they were using. I quickly refunded the credit card amount back to my account and reported it to stripe as FRAUD. However the $98 service charge was still taken out of my account, no questions asked. After several emails attempting to get the fee reimbursed after I was told it was (which is shown on my stripe account) they refused to release the funds to my bank account. They are requesting all sorts of information now in order to release my funds but had no issues with taking it out of my account with such information. As a single mom of two kids $100 is a lot to just throw away and after emails and getting the go around I will no longer be using stripe and will strongly advise others to reconsider going this route. Hope this may help others in the future.Show lessstacyogi
Developer Response
As outlined in our pricing, we do not return fees associated with refunds, "You can issue either partial or full refunds. There are no fees to refund a charge, but the fees from the original charge are not returned." https://stripe.com/us/pricingRock solid and great support for over five years.
Stripe has been the backbone of my business for five years. After processing hundreds of thousands of dollars I’ve never had a problem with them.
It’s sad to see so many negative reviews criticizing stripe for chargebacks. These are outside of stripe’s control and are completely arbitrated by credit card companies. When I’ve had a chargeback I found stripe’s dispute control system to be extremely helpful. Just make sure you keep evidence of your sales and shipping and if you sell digital products keep logs of downloads or site access. You’ll get your money back if you can prove that the customer received their product.
Whenever I get stripe notifications it puts a smile on my face. Now that I’ve established my business with them my money transfers are extremely quick with the majority coming through in 48 hours.Show lessOzexpat
Please bring back time on payments
The new stripe app no longer displays the time of payments on the payments list - you have to click through to view. This allowed me to see the pace of sales with a quick glance. Please bring this detail back!! ThanksTlpcH18
Developer Response
Thanks for sharing this feedback with us!Poor service
I keep trying With this app but every time that I get a payment they claimed that the card holderDidn’t make the payment and I’m just sick and tired of their customer service they copy and paste the same email and they always want to hold your money and never release your moneyThey’re always trying to hold your money , they never get back to you about your account, no customer service number
Then on top of that they send you this same copied and pasted email and they just change the name very fraud I hate this company with a passion its a WASTE of your time . They lied and told me that they were going to keep releasing my funds until I got all my money and held it in reserve didn’t send NOT ONE EMAIL about it . Do you think im gonna wait til 90 days ? No I am not . Do not use this fraudulent app nor service that they’re providingShow lessLuv22thisss
