Leave a Review Stripe Dashboard
Payment dates constantly changing!
I run a small business and rely on the payments from my customers coming through to pay staff. Every time I check to see when I should be expecting my payment and the date is shown, then check in that day, the day has changed! This has been going on for around 10 days. You take fees and now won’t transfer funds on the dates you declare.... just pay the money or I take my business elsewhere!Show lessMacv08
Developer Response
So sorry to hear about this! Mind reaching out via support.stripe.com/contact so that we can take a look?Delayed payments with strip and charges for refunds
I am very dissatisfied with stripe, we took payment from a client in 15 October and Stripe were expecting to pay us on 29 October if we were luck. I was never come across such a slow payment processor. In the end we had to refund the client, and Stripe still charged us a handling fee for a payment we did not receive. With every other company such as Paypal there are no fees for refunds. We found that there were continual delays while Stripe ask for more and more information. We were disatisfied with this because they could have asked for this information when we set up the account. I would not even give Stripe one startShow lessSankofa-Consulting
Developer Response
Did you receive your payout? If not, can you reach out via support.stripe.com/contact so we can take a look?Money missing no records
We recently have customer whom paid through this service via credit card and we received the invoice and card number through the company app we have it linked too. In the past we have never had any issues. This transaction we received email stating they had our business account as a personal account and instructed us that we would need to get a new account. Our account is a business account which we have had over 15 years and nothing has changed but this company telling us we need a new account to get our funds. We now have to go through the hassle of contacting our customer and telling them their payment has been hijacked and needs to be cancelled. Therefor now it delays us getting paid for this amount of time. There is no record of the payment being made. In fact there is no record of any of our past customers payments either. I would have recommended this process before a week ago. Now I don’t know what to say except this is not worth it in any way.Show lessbriansroof
Developer Response
If you reach out via support.stripe.com/contact, we can get this sorted with you!Brilliant
When you sign up for your Stripe Account The business owner needs it in their name so that matches your passport or drivers license.
That is so Stripe can identify you, this information is only for Stripe. The name of your business is displayed for your customers. Brilliant platform would recommend to anyone!Show lessFlyfree4ever
It’s good just the waiting time
So far it’s been good, I connected stripe to my website and I was confused looking on my website for my money I was earning 3 days later I researched on google and downloaded the app in order to track my money and was abit happy because I made more money than I thought I did because I wasn’t too focused on it.
They do take fees which is not a problem & it shows you all declined purchases from within the app which I did not know, you can see how many times that person attempted to purchase it also.
I’ve given 3 stars and not 5 although I like the payment system the withdrawal seems long I think it’s a week waiting time, for an order I made on the 17th I have to wait until the 24th in order for it to come out
It’s good because you can control your money better instead of it just dropping in your account but I personally think there should be atleast a 3 day waiting time incase of any emergencies so for know the 2 deducted stars are because of that right there tbhShow lessdepop1
Be aware
Just got ripped off by stripe, after a customer make a mistake pay with credit card. i issued a refund I thought by doing it will avoid pay the fee. But it didn’t happen so guys be aware that if you issue a refund you all still need to pay the damned fee. They don’t care if your business didn’t work out with you customer they just want their money unfortunately i will not be using this app no more. It cost me over $1200 but will do anything to report this abuse whenever to wherever i need to go. Att unhappy customer.Show lessliche110
Evie
Awesome program. Makes payments easy. Customers love the simplicity.Ebqzema
Held my money for months with no communication
I’m a photographer and used to use Stripe to collect payments. One day totally out of the blue I notice that the payments payments aren’t going through to my bank account. They are coming out of my clients accounts and just being held by stripe. Two months later and a I’m still trying to get my money - at this point around $6000! They claim that one of the payments I received was “questionable” and they put a hold on my account. No notice, no communication, and Stripe had no problem collecting the money from my clients but wouldn’t let me transfer any of it to my bank.
The worst part of it is that during the entire fiasco, I have never been able to get a hold of anyone at stripe! I’m at a loss.
Update: many months later I got my money but it cost me a lot of waisted time and I was still never able to speak to a person. After threatening lawsuits to my invoicing al (Invoice2go) they where finally able to get the money through. I’ll never use this service and recommend staying away if your a small business that deals with personal checks.Show lessHomerHorowitz
Developer Response
Please be sure to look out for emails from us, as we'll reach out via email when we need more information from you about any charges on your account!Just a dashboard
I wish this at least enabled me to withdraw to my account from the app. It’s a good analytics tool, but not really functional unfortunately. Also if I close the app while on the search function screen and the keyboard is up, I can’t get out of the search screen the next time I open the app because it opens to the keyboard and search screen and the “X” only deletes text in the search field instead of closes the keyboard (which also hides the navigation). So even though I don’t want to search for anything, i have to type something, hit “search”, and then navigate away from search screen just to get to the rest of the appShow lessJodiecball
Edit: fixed Bug - stuck on search bar
Update: by entering anything into the search bar and pressing return will cause the keyboard to go away so you can access other items on the menu.
Everything else is great!
I’m on a search page and the only thing available to select is a gear icon. From there I press Done and it goes back to the search bar. The search bar will not minimize to select other pages on the app. When I force shut down the app it reopens back at the search bar. Frustrating and worthless.Show lessMattpizza
