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Very bad apps and very very unprofessional service
Very bad apps and very very unprofessional service of Stripe. Looks like bogus cheater company. They are just taking our payments, they are holding our all 100% fund and not releasing to our business account. My client paid to me on 6th August 2020 and today is 10th September, more than 5 weeks gone, still I haven’t received my payouts, as per agreement they should release fund in around 7 days. They are also holding our 25% fund for 60 days, so unfair terms for business user. How can we run our business. They are providing platform only for they, not for business owners.
Don’t use them. There are lots of others companies who providing best services with the same day or latest very next day payout.Show lessHardik Dholu
Developer Response
We can investigate this if you reach out via heretohelp@stripe.com.I’VE LOST THOUSANDS WITH THIS COMPANY
Stripe does nothing to protect small business owners against fraud. No matter what information is submitted on my behalf whenever I deal with fraudulent payments, THEY NEVER consider the small business owner. None of the cc processing companies are good but what choice do we have? At least PayPal requires the customer to send back the items before issuing a refund, stripe doesn’t at all. What is the point of a business owner creating policies in place to try to protect themselves, but the credit card processing companies won’t honor any of the policies? What is the point? This is so unfair and I am so irritated with these practices because there is nothing being done to protect me and other small business owners against fraud. I’ve lost thousands and thousands of dollars using Stripe, and as of today I will never no longer use them and I don’t recommend anyone else to use them as well, especially if you are in a high-risk business such as myself.Show lessSheneka Adams
Give $100 - take $70 away as “refund”
We were great fans of swipe. Till suddenly one day $3000 went missing in our account. Now thats a good chunk of cash so we searched only to discover that stripe had decided on their own accord to “reverse “ a payment. Supposed fraud - well - as customers we had no way to check. And now we could not even dispute it - as for time had “ lapsed” . Shortly after we hired several expensive ebikes -$1000 . And now we have a “ dispute” as customer says bike what not as expected. Well - for us thats really difficult to prove either way. She had the bikes , used them for a month - and we have no way of a say. Again we loose $1000 . So with this company trade with caution. They will allways seemingly support the scammer- not the honest trader.Show lessHotrubber007
Developer Response
We're sorry to hear that you're dealing with a dispute—mind reaching out via support.stripe.com/contact so that we can help?Not on the sellers side for disputes.
I wish I could give stripe leas than one star on this one. I’m actively looking for a new payment managing app. A customer disputed a month old transaction ‘on accident’. Stripe immediately refined the charge and charged me a $24 fee for the dispute, THEN sent me an email about the situation. Wow. No opportunity to provide proof of the transaction. I politely reached out the customer to inquire what the issue was, she replied that it was an accident and informers her bank. Great, I provided this in my rebuttal on the matter. A month later I get a ‘Your dispute is closed, and ruled in the customers favor’ What?!? The standard ‘It is not our decision, but the customers bank...’ email has completely turn me off to this service. I’m all about buyer protection but this is crazy. I provide all the proof you requested and now I’m out $140+ and the product, which Stripe just gave the customer for free. Thanks Stripe.Show lessAll the nicknames...
Misleading
Having a background in merchant services, I now concur this company is a joke. They “approve” your account while secretly it’s under review still. You’re given the green light to start taking payments/invoicing. After a couple of sales I get an email stating my account is now considered high risk, claiming this was decided after reviewing my website. Shouldn’t your underwriting team review my website before approving an account like ALL other processors do? The email also claims there were unauthorized charges by the customer. I send invoices, customers enter payment on their end to pay invoices, that’s how it works. I’d love to hear them explain how these charges were unauthorized. Based on the other reviews that all seem very similar, stay away from Stripe. If they keep holding your money, just contact your attorney general.Show lessNick Globo
Disgraceful
I run a small business and I rely on the funds from my sales to pay general business expenses. My funds are constantly delayed and not paid into my bank account ever on time and at present, my funds are being held in reserve and I’m being told my funds won’t be paid out for 120 days! This program is awful and if I could give zero stars I would. I do not recommend this service. To those of you considering Stripe, do yourself a favour and look elsewhere.Show lessElca Trading Co
Developer Response
We can look into this—mind reaching out via heretohelp@stripe.com?Avoid at all costs
About 12 months ago we discovered a hole in their system- Stripe allowed users to have multiple accounts coming to one bank account. We had about $40k in fraudulent charges from users, spent 3 months everyday trying to get someone to resolve the issue for us. We finally got someone to assist us and As per their advice we requested refunds from the users which resulted in them putting a $22k reserve in our account. Charge backs are supposed to clear after 180days. Guess what 180+ days later still hasn’t happened. We keep getting the run around and nobody has any answers, I don’t think they actually know what the answer is. Since we started using stripe we’ve dealt with more customer support tix of our own about payments than we have anything else. It’s a pity because the integration is super easy and their general customer support is very polite ( if you exclude the-fact that all they can actually do is give the same level of the information as the FAQ’s from the website). As it stands we can’t even claim any revenue being generated, can’t make payouts from our bank account and have a $22k reserve.Show lessdandanw18
Developer Response
If you reach out at heretohelp@stripe.com, we'd be happy to look into this with you.Not enough information displayed
The app would be a lot better if it showed more information about the transaction. I don't see about half the details that are showing on the website version. Even simple stuff like the client name. I'm not sure if that is a function of the cart we use and not creating customers. But I can see all of the client information on the website version, so I know it's there. Plus it doesn't stay logged in past a day or so to show notifications when payments come. And doesn't show notifications for multiple accounts even if both are logged in and switchable once in the app.Show lessOrigMedia
Terrible platform beware!
I wish I could write a review with 5 stars and say that I am completely happy but sadly this isn’t the case. When I log into the site in the app or desktop version my entire Stripe dashboard is blank. It has never shown data for any of my payments over the last several months. I’m being charge processing fees that seem like they are much higher than what was indicated and I’m unable to look at reports to make sure. They deposit all of your payments in a lump sum but again, without reports I can’t see how much has been taken out of each transaction. I also received a call from an angry very high profile customer that was billed an exorbant amount of money for something that was an 1/8 of what actually came out of their credit card. My invoice shows the correct amount yet their credit card statement shows my business charging them a lot more. I am completely embarrassed and I definitely lost them as a customer. I am so upset to have to take away the ability to pay with a credit card online but it must be done. This is way too much of a risk to deal with. I will find another way to bill my customers. Probably through the square app as I’ve had a lot of luck in the past with them.Show lessGirlstarr1975
Developer Response
It sounds like you may have duplicate accounts under the same email address. We can get this sorted with you if you reach out via support.stripe.com/contact.Thieves
This company took a payment from my customer and put it in my account and then immediately stole it back out and doesn’t know why they did it, but refuses to give it back to me for 7 days. It’s $8,200. It’s good for my family, gas to go to work, my mortgage payment, and not to mention Christmas presents I now can’t buy for my two kids and wife. I wish I could give negative stars or at least be able to talk to someone that’s capable of doing something. When you have them call you, the only people that do, can’t do anything, but chat with a supervisor, that you’re not allowed to talk to. Give it two days and maybe they’ll email you. Then give them another two days and they might respond to your follow up email. Ridiculous.Show lessjesus whats left
