Leave a Review ParkWhitePlains
App doesn’t work, can’t pay for parking
Couldn’t pay for parking using this app and had to risk getting a ticket. App would freeze when selecting Apple Pay to pay with my iPhone. Deleted and reinstalled app to no avail. No one answered when calling the support line and no way to leave a message. Also tried paying using the web interface and got an “wallet error” when trying to enter my credit card. Very frustrating and time consuming, not sure how I’m going to pay for parking, and I definitely don’t have the time to mess with all this while trying to be on time to my appointment! And I might get a parking ticket on top of it!Show lessJH482
Took my $10, now doesn’t work
Downloaded app months ago, parked once & app charged my credit card $10 of which $1.20, was used for that episode of parking. Probably would have used cash if I realized they’d take $10. Now app loads asking for zone number. Tap numbers on keyboard for zone & nothing happens. App appears frozen. Reloading it doesn’t help. They have $8.80 which I want back. Don’t tell me City of White Plains can’t get this fixed. I’m not the only one complaining recently. Sort reviews by most recent & check it out.Show lessdbikedoc
Terrible city and I was born & lived here my whole life so far
How gay of a city do you have to be to have your own parking app. Why not just use park mobile like the rest of the world? Must think they’re too good for it yet this city offers nothing innovative in the last 15 years.WP Citizen
PERSONAL DATA BREACH
Hackers were able to obtain my personal information including my credit card due to this app! This app has poor security system and thanks to my identity monitoring system I was alerted of personal data being breached! Change your password!!!!!Bnvfcgjnv
Full of bugs!
It is common to encounter technical issues with app, but normally there are options to contact developer to report them...but not on this app, at least functioning option.
Got a ticket during a valid parking session?
Well, there is an option in Support, which ask you to Tap, but it doesn’t work!
Tried to report an issue with Contact Us in Support?
Yes, but there is no response!
Tried to upload a picture with Contact us message windows with the button?
Yes, once you uploaded the picture, you can’t navigate back or click Ok or anything like that, so you are forced to close the app, and start all over again. But, it won’t work either.
Tried to text with HELPME at the phone number they give you?
Well, no matter what you write, you will receive "didn’t understand the question. please cal us" again and again, without providing you a phone number to call, even when you ask a simple question like "what is the phone number?", you will receive the same message again and again...
All the parking apps, I have been using, there is always a way to contact the technical support to report any issues that works, but not with this app.
Sounds like, they don’t want to be contacted to help users at all...
Very frustrating to say the leastShow lessZebulonP
App doesn’t work anymore.
I used to love this app given the convenience. Although it was a hassle to add time (15 minute increments), it was a good app. In the last 30 days, I’ve gotten two tickets although I paid via app. When I called for help, person was rude and basically told me I had to go to court and waste a day. Twice in 30 days! Paid ticket both times even though I have proof of payment via app. Terrible customer service and app doesn’t work. Called for help. Person other end was rude and obnoxious. Clearly not trained to deal with customers. Use at your own risk.Show lessFRANKMNZ
Juror duty savior
Galleria is a great place to park near courthouse and this app is primary reason why. First day the jury duty required 4 hours and Galleria only allows 3 hours prepaid but you can extend through parking machines or app.Tina1ofaKind!
Probably my favorite thing about White Plains
A lot of cities have weird digital-pay parking systems and WP has the easiest one. I can update it if I need a longer stay, and I never have to worry about forgetting my wallet!IgnoreTheLabel
Saving and Simplicity
This Application benefits The consumer 2 ways. Discount on parking cost. Second it warns you your running out of time, and you can refill remotelyJarett l
Very inconvenient and annoying
Whoever thought of this system was not thinking of the people who use it. Coin option was taken away, which makes it necessary to use the app, which charges extra money in addition to the parking charge to use the app. Total rip off. Another dumb idea from WP and app developers!Rich1244
