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Fake prices on app
In the app you input you car make and model. You pick a parking and it presents you “your prices” that you pay. When you show up thinking you have prepaid the garage then determines if the car is oversized or not and then they charge an additional $15 plus a “convenience fee” of $1.99. When questioned they said the system does not use the info you put in the app for make and model when presenting prices. So it’s a bait and switch app. Don’t bother using.Show lessausset1
Terrible
I have a monthly garage spot. We used to have to text to make sure our cars are ready, but now we need to use this app. I sent in a request last night, but when I got to the garage, they didn’t have it. For some reason, it got closed a couple hours ago. Now I’m standing here with my dog, holding a car seat, and my wife is standing around with our baby waiting. when the app works, I can usually expect multiple notifications with the same info, for no obvious reason. I have another request for my car from weeks ago that still shows up in the list, and I can’t cancel it. In summary, I make mobile apps for a living, and this is about as bad as it gets.Show lesskpgalligan
Awful for Monthly customers
I miss the old texting system. It worked perfectly. And always efficient. This app is poorly designed and requesting your monthly vehicle requires multiple steps and screens. The app is often down and not available.
Bugs that annoy me are the constant “1” red circle alert but there are no messages or notifications visible or any way to clear it. Also, I have old vehicle requests from months ago that won’t clear from the request screen and I cannot delete them or edit them. They just sit there with “ready” or “approved” next to them. Really poorly designed app.Show lessNan doc