Leave a Review NY Waterway
Liberty Harbor Ferry
I take the ferry almost daily between Liberty Harbor and Pier 11.
My first issue is the lack of air conditioning on the boats and my second is the lack of organization at certain times of day on Pier 11, when all ferries converge with too few docks. This especially difficult to negotiate at 5:30 PM at the height of many commuters travel.
In reference to the ferry crew they are always very helpful and friendly!Show lessReally a pain!
App crashes when accessing schedules
I’ve held off on submitting this, hoping this issue would get resolved but it hasn’t. The app crashes as soon as you hit the “schedules” button, despite me deleting and re-installing the app many times. I haven’t been able to look at the schedules on this app for months, requiring me to go to the ny waterway website every time I need it, which is time consuming when I need the info promptly. Defeats the purpose of having an app.Show lessKQuinn83
Developer Response
Hello, Please contact us at wecare@nywaterway.com and we can look into your concern.New app - poor ticket mgmt
The most important function of the new app is ticket management. It’s a serious downgrade from the old app, which already wasn’t perfect.
First suggestion is grouping tickets by origin and destination. Don’t include expiration date within the group. This will help with the most important function: finding the correct ticket and activating it.
Second suggestion is within the group, sort by expiration date (earliest first). This gives secondary assistance with the most important function: activating the oldest ticket first.
Third suggestion is give a count of tickets at group level. This will help with the 2nd most important function: managing the number of tickets you have left so you can plan your pre-tax transportation account spending (which has a 1 month lag for any changes).
Other improvements could be made, but each of these three are critical to the app’s usability. These changes alone would take the app from 2 to 4-5 stars for me.Show lessDaniel T..
Developer Response
We will relay this information to our developers for future updates. We are sorry that the latest update is not working well for you, if you have any trouble please contact our support team through the settings section of the app.