No Support Available
Paying customer with an ongoing issue, I’ve tried chat and email. Never get a reply. The App is great, the after support service is simply not there. AirMail please respond!
Response from developer
We are sorry for any inconvenience caused. Could you please contact us again at contact@airmailapp.com? or you can share the name/email address which you used to contact us? We will find the conversation and get back to you as soon as possible.
Is there any meaningful documentation for this app?
I have used this app for a couple of years and have been generally satisfied. This week several incoming messages I received from someone who is in my Contacts and I regularly exchange emails with were classified as JUNK. When I did a search on this person the new emails showed with a JUNK Icon, the old emails showed as in the inbox or in a folder I had for our emails. I looked for the JUNK folder and looked at settings to see if there was a folder with that name that I could make visible. Nothing. The only documentation I could find was their web page that was more of a list of features with no details. I did a search on their page for junk and that wasn’t even mentioned. I guess the honeymoon is over, because if I can’t figure out how to see and manage my JUNK mail I will be looking for a new email app.
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Response from developer
We are sorry for the inconvenience caused. Could you please contact us again at contact@airmailapp.com? or you can share the name/email address which you used to contact us? We will find the conversation and get back to you as soon as possible.
Charged for a full year
I reported this to Apple in the hopes they remove these scammers from the Apple Store
All I wanted was to try the pro sub before committing, the site clearly states there is a free trial with the monthly sub, so in the app, I clicked “try pro” without realizing they conveniently do not give people the option of the monthly sub with free trial within the app, by the time I realized this (literally 2 seconds later) I canceled the subscription, but it said I had one year to use airmail pro, it was already too late, Apple already tried to charge my card on file. This is extremely wrong and deceiving, I was planning on getting a yearly subscription if I liked the app, but I needed to try it first, which I was never given the option too. If you offer different sub planas ex monthly / yearly but only one comes with the free trial, you have to offer both options in the app for people to choose, otherwise you’re just trying to scam the people who accidentally click on “try pro” like myself thinking they were going to try the monthly sub with the free trial
All I wanted was to try the pro sub before committing, the site clearly states there is a free trial with the monthly sub, so in the app, I clicked “try pro” without realizing they conveniently do not give people the option of the monthly sub with free trial within the app, by the time I realized this (literally 2 seconds later) I canceled the subscription, but it said I had one year to use airmail pro, it was already too late, Apple already tried to charge my card on file. This is extremely wrong and deceiving, I was planning on getting a yearly subscription if I liked the app, but I needed to try it first, which I was never given the option too. If you offer different sub planas ex monthly / yearly but only one comes with the free trial, you have to offer both options in the app for people to choose, otherwise you’re just trying to scam the people who accidentally click on “try pro” like myself thinking they were going to try the monthly sub with the free trial
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Unreliable
Love a lot of what Airmail claims to offer, paid for a year’s subscription I could not get refunded when the features didn’t work. Gmail accounts keep asking me to sign back in every other day (on laptop, the “sign in” screen appears and freezes blank), entire app on all devices is slow to refresh and follow commands, search function is genuinely awful. Themes look so different on iOS and OS there’s no sense of continuity and order. After a week I ended up taking a loss on the subscription and reverting to a different app and paying for that instead/as well.
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Response from developer
We are sorry for any inconvenience caused. Could you please contact us again at contact@airmailapp.com? or you can share the name/email address which you used to contact us? We will find the conversation and get back to you as soon as possible.
Buggy and would no longer recommend
I tried about eight of the top email clients and experience limitations with all of them for example either they weren't available for both iOS and macOS or they had a clunky interface or key features were only available in premium but then I tried and Mail and it's cross platform and rules you set up sync via iCloud and the free version has everything you need and the only thing you have to deal with is a regular pop-up about premium that takes one tap to close so I'm really pleased with it.
Update: I can no longer recommend this app after using it for about 10 days because it has some terrible bugs in it. for example currently it saves an email that you compose and send in one go as a draft every time. it also shows all emails twice in Smart folders and as far as I can tell at one point sent someone a draft email that I prepared and deliberately saved to finish writing later. if you have multiple Gmail accounts I recommend using the Gmail app instead it's free and has all the same features and that way any filters you define available both through web browser and through the Gmail app.
Update: I can no longer recommend this app after using it for about 10 days because it has some terrible bugs in it. for example currently it saves an email that you compose and send in one go as a draft every time. it also shows all emails twice in Smart folders and as far as I can tell at one point sent someone a draft email that I prepared and deliberately saved to finish writing later. if you have multiple Gmail accounts I recommend using the Gmail app instead it's free and has all the same features and that way any filters you define available both through web browser and through the Gmail app.
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Response from developer
Thank you
When your phone turns sideways…
While reading a newsletter or any long email, if your phone switches from portrait to landscape and back to portrait, Airmail always refreshes the email and starts you back at the top….so you have to then scroll down to where you were. Yes, I could turn on portrait lock BUT gmail doesn’t do this, nor does outlook.
My other gripe is the email formatting in dark mode. Paste content in from another app and you have no idea what your recipients are going to get, if the colors are legible. And having to remove format and then manually reset to your default formatting every time is a tedious time consuming process.
I’ve been using airmail for close to 10 years and it’s pretty dang good except for these two things. It does more than any other email app I know of and I use it religiously on my phone iPad and desktop.
My other gripe is the email formatting in dark mode. Paste content in from another app and you have no idea what your recipients are going to get, if the colors are legible. And having to remove format and then manually reset to your default formatting every time is a tedious time consuming process.
I’ve been using airmail for close to 10 years and it’s pretty dang good except for these two things. It does more than any other email app I know of and I use it religiously on my phone iPad and desktop.
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Really disappointed!
The update on 24th Jan 2024 has removed the little 3 dot “more” button that was on every message preview in the list of emails in any of the labels, including the inbox. This button was in the bottom right of that messages preview and this saved 2 extra clicks when doing something with that email, such as removing it from the spam folder, or removing/adding a label. My workflow is now slower. Please bring back that little button or at least make it and option to have!!!
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I forget to “Focus”
This app is generally fantastic and great value too which is why I have had a Pro subscription for years. The app asks for Feedback (in a good way, no interrupting) though it is actually a request for a review, so here we are! Regarding the Focus Inbox. This is a fantastic feature, but it is nearly pointless when I can’t default to viewing Focus Inbox. I never remember to check it, so important emails still get lost among the endless marketing messages - so I need the Gmail app as well. The iOS interactive widget is great, but I don’t need to know about some marketing message more than something in the Focus Inbox.
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Response from developer
Thank you
Review update - I’ve cancelled my subscription
As much as I disliked the subscription model imposed on users, I decided to give it a try for a couple of years on the iPhone, iPad and Mac. While there was no single defect that drove me away, the increasing number of small defects that appeared over that period has driven me away. Examples are: Regularly forgetting account authentication details requiring them to be re-entered. The undo function not working consistently. Undoing the deletion of an email brings back the wrong email, or several wrong ones. When clicking on a link then returning to the app, the email position had "reset" to the top of the email. Rules work inconsistently. Searching doesn’t find all the emails matching the criteria. Formatting of received emails is often wrong. Emails do not conform to the size of the preview window. And many, many other small defects that, taken together, means the app is must too annoying to use, and demonstrates poor QA from a testing viewpoint.
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Too many annoying bugs
[UPDATE] I finally decided to leave this app for the iOS Gmail app. I waited for Airmail to address those fundamental annoyances but it never came. Using the Gmail app feels much more peaceful.
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The only reason I still use this app is the app icon badge shows the email count in the inbox read or unread. Otherwise I wouldn't keep it. Too many annoying bugs. Emails in a thread jumble. Their received dates get messed up once a thread is snoozed and comes back to the inbox. Some HTML mails don't get formatted correctly. Composer quits randomly. When it happens a number of times, it leaves a draft in the draft box each time and there will be too many drafts to delete, once the email is sent. And then, it bugs me to subscribe almost every time I open the app. No, I won't subscribe until those bugs are fixed.
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The only reason I still use this app is the app icon badge shows the email count in the inbox read or unread. Otherwise I wouldn't keep it. Too many annoying bugs. Emails in a thread jumble. Their received dates get messed up once a thread is snoozed and comes back to the inbox. Some HTML mails don't get formatted correctly. Composer quits randomly. When it happens a number of times, it leaves a draft in the draft box each time and there will be too many drafts to delete, once the email is sent. And then, it bugs me to subscribe almost every time I open the app. No, I won't subscribe until those bugs are fixed.
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