Nach Update unbrauchbar!
Es muss dringend nachgebessert werden, nach jedem Update gibts erstmal ein paar Tage Probleme mit den Reservierungen!!! Ich kann nicht einchecken oder sie werden einfach nicht eingeblendet!
Außerdem ist es sehr nervig wenn man eine Buchung umbucht, diese kann man dann in der App nicht mehr sehen bzw. man hat keine Chance diese hinzuzufügen!!! Bzw den Check in durchzuführen. Macht bitte wieder den Web Checkin möglich !!! Bitte !!!! Wieso wurde dieser entfernt ???
Außerdem ist es sehr nervig wenn man eine Buchung umbucht, diese kann man dann in der App nicht mehr sehen bzw. man hat keine Chance diese hinzuzufügen!!! Bzw den Check in durchzuführen. Macht bitte wieder den Web Checkin möglich !!! Bitte !!!! Wieso wurde dieser entfernt ???
Show more
Long registration
I already paid and took care of booking . When checking in I had to manually input all of the information for my family (6 of us) into their downloadable app. All other hotel require the person paying to do it. Ridiculous truly! Then it asked my family members to enter their visa number. They don’t have visa numbers because they are visiting from America. I couldn’t submit their info until I came up with a visa number. Frustrating
Show more
Buggy & stressful
Refuses to accept valid email addresses, generally a stressful experience when trying to book into your accommodation.
Horror Show
Stayed at the Copenhagen hotel for 3 nights from
Monday to Wednesday with my wife and 2 children 6 and 9.
We arrived at 1am, Rooms are clean but we had to make beds ourselves.
Staff were great, I had a hypo and one was a great help.
3rd night was a horror movie. People constantly running up and down the halls screaming, banging doors constantly. I can only assume they were a big group who knew each other and trying to wind each other up.
This went on from 8pm to 3pm. Might have continued beyond then but we had a 6am flight to catch. This meant we had no sleep all night and unfortunately I wouldn’t reccomend staying in an A&O hostel to anyone. I know it’s a hostel and I can accept noise up until around 10/11pm or on weekends but this was a midweek on a Wednesday. Sure it’s great if you’re a student.
Monday to Wednesday with my wife and 2 children 6 and 9.
We arrived at 1am, Rooms are clean but we had to make beds ourselves.
Staff were great, I had a hypo and one was a great help.
3rd night was a horror movie. People constantly running up and down the halls screaming, banging doors constantly. I can only assume they were a big group who knew each other and trying to wind each other up.
This went on from 8pm to 3pm. Might have continued beyond then but we had a 6am flight to catch. This meant we had no sleep all night and unfortunately I wouldn’t reccomend staying in an A&O hostel to anyone. I know it’s a hostel and I can accept noise up until around 10/11pm or on weekends but this was a midweek on a Wednesday. Sure it’s great if you’re a student.
Show more
Misery
Clunky, weird UI, and a ridiculous check-in experience. Wrestle all your personal info into the app to check in, then wait for an eternity while staff members manually do everything you did on the app anyways. Ultimate example of just making everything worse by poorly implementing a digital solution and calling it modern. Just start over
Show more
