Useless
Several months ago, the app stopped working for me no matter how many times I tried to follow the directions to get it to work again. Those directions were useless over multiple tries by myself and by the staff it, even discussions with your representatives were completely useless and getting it to work again. I didn’t even realize I in my phone, but I’m deleting it now
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iOS problems
Stops working every time I get an iOS upgrade. Required to use it but there has got to be better
Worst UI ever
I visit a location once a week. My information is always the same. It takes me FOREVER to say, yes, all my information is exactly the same. I have to go through 10 steps just to confirm things one question at a freaking time with a number of seconds to show the next one every single freaking question. Just ask me if anything’s different and give me my freaking badge.
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Stop updating the app!
The most recent app is dreadful and I don’t see what problem it was supposed to solve. Instead of asking if I want to see “Jane Doe” again, it made me scroll through many, many apartment numbers to get to my mom’s. No way to navigate beyond endless scrolling. To make matters worse, my mom recently changed apartments so now the app asks me if I want to see “Sue Smith”, not “Jane Doe”. I acknowledge the property may need to make apartment change updates, but I’m not going to give you a break on that because you’re the ones creating extra work for the property with this strange update.
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Error message with new update
I just updated app today 4-21-26, and it will not work. I just keep getting an error message. It has always worked great for me before. Not now. Help!
Update: I had to delete the app, reinstall, and start over. Now it’s working again.
Update: I had to delete the app, reinstall, and start over. Now it’s working again.
Completely stopped working
This app worked well enough until recent updates, after which it doesn’t even turn on. I click on the icon and all I get is a white screen with the Acca shield symbol. At first I thought it was a simple glitch and an update and they would quickly fix it. But then the fixed did the same thing. So I had to remove it all together. Perhaps one day they will fix it
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Not working consistently
Having to register every time I use the app. It works outside the senior facility to check in, but when inside, and on their network, the app freezes and when it responds I have to register again and then login again. Not sure if it’s related to iOS 26 or not?
Survey gateway
This app demands frequent satisfaction surveys be answered during use, getting in the way of checking out from a facility. Think twice before downloading it!🤨
Response from developer
Hi James! We appreciate your feedback. The satisfaction surveys are a community-specific feature. Depending on where you visit and their survey configuration, once you answer the satisfaction survey you won't be asked again. However, if you can provide more specific community information so we can check their settings, please email communitysupport@accushield.com. Thanks for taking the time to rate us!
Still awaiting verification code
Just downloaded the app to avoid the occasional bottleneck at the front desk of my mom’s facility. Began app setup and it’s stuck at sending the verification code. That’s a pretty basic function. If you’re going to take more than a few minutes to send the code, your end user will not waste valuable time waiting. I’ll give it one more try another day, but if further delay I will be deleting this app.
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Best way to check in!
They have updated this app a lot in the past few years! It is now the easiest way for me as a family member or for caregivers to check in when they arrive at the community! I can check in from my car and then I just walk in and scan my QR code! It makes life much easier!
Clumsy and useless
Managed to sign in once. But wasted ten minutes trying to to it a second time.
Awesome Experience
App is working great for me!
Fine idea if it worked
Lobby system just doesn’t read QR code on my phone in app.
Generally useless
Will generate the QR code but it’s worthless if the checking system camera won’t ever recognize them
Multiple individuals sign in
The app seems to work well for a single individual to sign in. However, if there is more than one person or a family the app doesn’t allow for that and we have to use the kiosk.
Needs improvement
This app works great to check only one person in, but you should be able to check more than one person in at a time. You also should be able to check a resident out with the app . It’s a very minimal app.
VPN problem
I have to turn my VPN off when I use this.
I need the website URL to split the VPN.
It’s a pain to use!
I need the website URL to split the VPN.
It’s a pain to use!
Doesn’t work - useless
I downloaded this app so I can check into my mother’s living facility with a QR code instead of the other way. I was sent a text for the app but when I enter my phone number, I get a message that “my account could not be verified” even though my phone # was in the facility’s system. I emailed the customer support but haven’t heard back yet.
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Very unreliable
Only works about 30% of the time. Usually only shows a gray screen instead of a QR code
Doesn’t work
Won’t send verification code.
