Terrible - Can’t Log In
Canada - Have reinstalled multiple times, can’t log in to app even though I can log in online. For a company as big as Ryobi, it’s pretty sad this is the app they have. I’m trying to do a warranty claim on products I registered, it’s been a brutal process and still not resolved. Seriously making me think of going back to the yellow and black competitor.
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WWinchester38
Too much Friction
I bought a lithium power tool online on Home Depot, loaded the app, scanned the nameplate on the tool as instructed, and got an error. Scanned the package and was prompted to enter serial, part, where purchased, on and on. I gave up. I know somewhere Home Depot has all this information from the sale. It would have been nice if it just linked the product, sale information, etc, like Amazon does.
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SSteves14
Terrible first run experience
Doesn’t integrate with password management properly, so way too much work to log in. When adding tools you can’t save your progress if you need to go find a receipt or scan one part of a kit that is not immediately available. Wasn’t able to complete scannng a single purchase.
Rrecurrie
Disappointing - App Completely Useless
Recently bought a Ryobi pressure washer. Wanted to go ahead and register the warranty so I was lead to the app.
After, and only after, being required to answer mandatory questions about my location (not everyone wants to ‘enter their ‘local store’ to see ‘exclusive deals’…) ‘ I was able to access the app.
Seemed nice until you actually try to use it. Attempted all 3 methods of inputting my device information to register the warranty. Triple checked to make sure I was entering everything correctly. The app rejected it every time. Now I have wasted time creating a useless profile and am no closer to registering my warranty. Hopefully this review and my receipt can count instead.
After, and only after, being required to answer mandatory questions about my location (not everyone wants to ‘enter their ‘local store’ to see ‘exclusive deals’…) ‘ I was able to access the app.
Seemed nice until you actually try to use it. Attempted all 3 methods of inputting my device information to register the warranty. Triple checked to make sure I was entering everything correctly. The app rejected it every time. Now I have wasted time creating a useless profile and am no closer to registering my warranty. Hopefully this review and my receipt can count instead.
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Zzwellman21
Still broken (updated 10-5-26)
The app is useless for keeping up with the currently owned tools. Registration of new tools seems to work, but the “My Toolbox” section has been broken for half a year or more. Don’t need the app if the website shows what I have.
LLightLife32
