Takes you on an endless ride
App is cumbersome. Registering a product is like signing a legal document for citizenship. The real challenge is if you must file a claim or request support for a product. You get in a loop of signing into your account multiple times and once you finally get to that point, there are no choices that match my need. I will be making a phone call instead—maybe I’ll get somewhere. Still love the products but support using the app needs to be revamped.
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Can’t login
Cant login to the app to register my products. Not sure how this app got more than 4 stars
No longer able to login
This app has always been kind of clunky. The registration is difficult as many tools are the same but have slightly different UPC codes. Currently, I am unable to sign in using my iPhone 15 Pro Max (iOS 26.5.2) on the current version of this app. I have deleted the app and reinstalled with no luck. Frustrating….
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Can’t Register
Good information in app. Appears to be a lot of potential. Tool registration feature does not work. I attempted to register a tool twice, on the same day I purchased it. I had the physical receipt, and I manually enter the serial number, completed the entire registration process twice. Waited overnight. Registration still did not occur.
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Impossible to log in at all
There seems to be literally no way to log into this app which is pointless. I now remember I deleted it years ago. Clearly no improvement has been made. Such a waste of time thankfully I was able to login through the website to register my new tools
