Canadian customer
The app doesn’t allow any Canadian stores to be selected? Can not register any tools?🤷🏻♂️🙈
Registering Products
I tried to register Products and have difficulty
Log in
The app will not let me log in at all. I even tried changing my password. Nothing
Awful app.
Bought a vacuum that doesnt work. I spent 30 minutes navigating the app trying to file a claim for my broken tool that i bought, and it just leads me in circles. Extremely frustrating and not user friendly.
Signing In
The RYOBI has the option of signing in using your Apple ID. When going to file a claim, you’re directed out of the app and to the website which requires signing in with no option for Apple ID. This makes things cumbersome when products are already registered to the Apple ID account.
App sux!
Can’t even register my new Ryobi products, so what’s the use?!!!
Richard
Exceeded My Expectations!!!
Every step makes me sign in
Id give it zero if I could All I want is the manual & I keep getting sent to log in page
This app is junk
So far I’m liking the tools to
This app is junk
So far I’m liking the tools to
Difficult registering products
Way to time consuming to register a product when it was purchased online.
Log In Perpetually Broken
EDIT - I have discovered a workaround! But will leave my original review for posterity. On iOS 26 (previous iOS versions may be different), on the top-right of the login screen there is a button that looks like a box with some lines beneath it. Click that button, on the menu that appears click the “three dots” button, then on the next menu click “request desktop site”. Sign-in and that should (hopefully) actually log in to the app.
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App is garbage, the login system is perpetually broken. My credentials clearly work when logging in directly on the Ryobi website, but in the app it processes the login and then…. nothing happens. It never actually logs in within the app. I have way too many devices registered to my account to walk away and try to make a new account with a Google or Apple sign-on (which, unsurprisingly, is hidden behind the “don’t have an account yet?” button). Terrible execution across the board.
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App is garbage, the login system is perpetually broken. My credentials clearly work when logging in directly on the Ryobi website, but in the app it processes the login and then…. nothing happens. It never actually logs in within the app. I have way too many devices registered to my account to walk away and try to make a new account with a Google or Apple sign-on (which, unsurprisingly, is hidden behind the “don’t have an account yet?” button). Terrible execution across the board.
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Registering problem
This application might be suitable, but when registering a tool, in the Purchase Date section, the calendar does not display all the dates of the month.
Opportunity Lost
I installed this app because I thought it would have an easy way of registering products. But apparently it only does one thing with a couple of special tools with inter connectivity
Sign in with Apple ID is ridiculous
Signing up using my Apple ID is easy enough, but to sign back in, you have to click on “Don’t have an account yet”.
It’s been a year since I signed up, and after I couldn’t find login info on my password manager or see a sign in option for my Apple ID, I was at wits end.
It’s been a year since I signed up, and after I couldn’t find login info on my password manager or see a sign in option for my Apple ID, I was at wits end.
iPhone users don’t download
I ended up deleting this app (like other users does not work on iPhone) and adding the website to my home screen on my iPhone. Even after reaching out to RYOBI customer support. This needs some serious rework
Beware
App crashes on my iPhone. Won’t work just constantly crashing.
The app has problems
While I have a number of Ryobi products and they all function properly, this app NEEDS TO BE REVISED. My tools listed under the “Tools” tab show an item as having an error. It also shows the SAME item correctly (it is shown twice). It is partially my fault due to a blotched registration attempt. Try as I might to delete the entry, I cannot do so. The app needs to be modified to ALLOW THE USER TO DELETE ANY ITEM ON THE LIST.
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Will Not Work
This app will not work no matter how many times I try and log in it will not let me. When I follow directions to contact customer service they want a model number. I just want to use the app not get assistance on a tool
IOS 26 iPhone 16 pro max.
IOS 26 iPhone 16 pro max.
Misleading
The first thing I saw was a "today's deal!" for a product that has been discontinued and not for sale at all. And it MAKES you confirm your address?!? What the hell for? I lost more respect for this company within 5 minutes of downloading their app than I gained in the last 5 years of using their tools.
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Takes you on an endless ride
App is cumbersome. Registering a product is like signing a legal document for citizenship. The real challenge is if you must file a claim or request support for a product. You get in a loop of signing into your account multiple times and once you finally get to that point, there are no choices that match my need. I will be making a phone call instead—maybe I’ll get somewhere. Still love the products but support using the app needs to be revamped.
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Can’t login
Cant login to the app to register my products. Not sure how this app got more than 4 stars
