Still broken (updated 10-5-26)
The app is useless for keeping up with the currently owned tools. Registration of new tools seems to work, but the “My Toolbox” section has been broken for half a year or more. Don’t need the app if the website shows what I have.
Invasive AF
Impossible to use without providing a wild amount of information. Maybe that works out for registering, but other companies handle this far better. I'll update the star rating based on how it works when (or if) I follow through with registering, but in the meantime, Ryobi, give your head a shake.
Finally a Great App
For a long time I’ve loved the idea of this app, but it’s always been clunky and difficult to navigate, not to mention all the issues logging in. It’s finally the app it should have been all along! Logging in was a snap, registration is dead simple now, scan the box, scan the tool, scan/upload receipt, and you’re done. My only complaint is that you can’t “download” the user manuals from the app, you have to go to the website if you want to download them, the app only lets you view them. I prefer to download a copy in case they remove it from their website in the future. It would be nice for them to add a “share” button on the manual view to save me the extra steps.
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Tools great
But app sucks. Only reason dropped to 3 stars instead of 5
Does not work
Ryobi said I have to install their app to register tools. They claim you car register tools in 15 seconds. It takes longer than that to download and install and create an account. After all that when you finally get t scan code to register. All it does is error. So decided to enter the serial number manually. All that does is error. Worthless waste of time!
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Cannot log in
I just bought a new polisher, and went to register it. Cannot log into the app. I can log in to the website, and I registered the tool. But the app refuses to sign in. I input the same email and password, hit lock in, and nothing happens. The app seemed nice to have on my phone, but if it doesn’t allow me to log into, it’s useless….. iPhone 16plus iOS 27.0
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Seems like a bit of a clunky mess
So, I downloaded the app because I was like to believe that I could register tools through it. I have no idea what App it is that people are actually successful in registering tools, but this one has not been at all successful for me.
I can no longer login at all. Back when I could login, it was not a 15 second process. The app was bulky. The navigation is unclear and I’m not sure what it brings to the entire experience to be honest
I can no longer login at all. Back when I could login, it was not a 15 second process. The app was bulky. The navigation is unclear and I’m not sure what it brings to the entire experience to be honest
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Very poor
The device came w a tag that says REGISTER YOUR PRODUCTS IN UNDER 15 SECONDS. Ha!! I entered my Canadian address and it wants me to name my local store, and all the options are in New York State, and there’s no toggle to enter a different store. It also identifies Lake Ontario as Lake Stupidity, which is just offensive. Then it want a serial numbers of all the devices. Why aren’t those already integrated into a unique QR code in the box or the documents? I hope RYOBI is better at making products than developing Apps.
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Useless
All I want this app to do is pull up manuals for tool I’ve registered, but it keeps kicking me back to website and telling me to login. Just have a button to click into the manual.
Canadian customer
The app doesn’t allow any Canadian stores to be selected? Can not register any tools?🤷🏻♂️🙈
Registering Products
I tried to register Products and have difficulty
Log in
The app will not let me log in at all. I even tried changing my password. Nothing
Awful app.
Bought a vacuum that doesnt work. I spent 30 minutes navigating the app trying to file a claim for my broken tool that i bought, and it just leads me in circles. Extremely frustrating and not user friendly.
Signing In
The RYOBI has the option of signing in using your Apple ID. When going to file a claim, you’re directed out of the app and to the website which requires signing in with no option for Apple ID. This makes things cumbersome when products are already registered to the Apple ID account.
App sux!
Can’t even register my new Ryobi products, so what’s the use?!!!
Richard
Exceeded My Expectations!!!
Every step makes me sign in
Id give it zero if I could All I want is the manual & I keep getting sent to log in page
This app is junk
So far I’m liking the tools to
This app is junk
So far I’m liking the tools to
Difficult registering products
Way to time consuming to register a product when it was purchased online.
Log In Perpetually Broken
EDIT - I have discovered a workaround! But will leave my original review for posterity. On iOS 26 (previous iOS versions may be different), on the top-right of the login screen there is a button that looks like a box with some lines beneath it. Click that button, on the menu that appears click the “three dots” button, then on the next menu click “request desktop site”. Sign-in and that should (hopefully) actually log in to the app.
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App is garbage, the login system is perpetually broken. My credentials clearly work when logging in directly on the Ryobi website, but in the app it processes the login and then…. nothing happens. It never actually logs in within the app. I have way too many devices registered to my account to walk away and try to make a new account with a Google or Apple sign-on (which, unsurprisingly, is hidden behind the “don’t have an account yet?” button). Terrible execution across the board.
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App is garbage, the login system is perpetually broken. My credentials clearly work when logging in directly on the Ryobi website, but in the app it processes the login and then…. nothing happens. It never actually logs in within the app. I have way too many devices registered to my account to walk away and try to make a new account with a Google or Apple sign-on (which, unsurprisingly, is hidden behind the “don’t have an account yet?” button). Terrible execution across the board.
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Registering problem
This application might be suitable, but when registering a tool, in the Purchase Date section, the calendar does not display all the dates of the month.
