Terrible - Can’t Log In
Canada - Have reinstalled multiple times, can’t log in to app even though I can log in online. For a company as big as Ryobi, it’s pretty sad this is the app they have. I’m trying to do a warranty claim on products I registered, it’s been a brutal process and still not resolved. Seriously making me think of going back to the yellow and black competitor.
Show more
Too much Friction
I bought a lithium power tool online on Home Depot, loaded the app, scanned the nameplate on the tool as instructed, and got an error. Scanned the package and was prompted to enter serial, part, where purchased, on and on. I gave up. I know somewhere Home Depot has all this information from the sale. It would have been nice if it just linked the product, sale information, etc, like Amazon does.
Show more
Terrible first run experience
Doesn’t integrate with password management properly, so way too much work to log in. When adding tools you can’t save your progress if you need to go find a receipt or scan one part of a kit that is not immediately available. Wasn’t able to complete scannng a single purchase.
Disappointing - App Completely Useless
Recently bought a Ryobi pressure washer. Wanted to go ahead and register the warranty so I was lead to the app.
After, and only after, being required to answer mandatory questions about my location (not everyone wants to ‘enter their ‘local store’ to see ‘exclusive deals’…) ‘ I was able to access the app.
Seemed nice until you actually try to use it. Attempted all 3 methods of inputting my device information to register the warranty. Triple checked to make sure I was entering everything correctly. The app rejected it every time. Now I have wasted time creating a useless profile and am no closer to registering my warranty. Hopefully this review and my receipt can count instead.
After, and only after, being required to answer mandatory questions about my location (not everyone wants to ‘enter their ‘local store’ to see ‘exclusive deals’…) ‘ I was able to access the app.
Seemed nice until you actually try to use it. Attempted all 3 methods of inputting my device information to register the warranty. Triple checked to make sure I was entering everything correctly. The app rejected it every time. Now I have wasted time creating a useless profile and am no closer to registering my warranty. Hopefully this review and my receipt can count instead.
Show more
Still broken (updated 10-5-26)
The app is useless for keeping up with the currently owned tools. Registration of new tools seems to work, but the “My Toolbox” section has been broken for half a year or more. Don’t need the app if the website shows what I have.
Invasive AF
Impossible to use without providing a wild amount of information. Maybe that works out for registering, but other companies handle this far better. I'll update the star rating based on how it works when (or if) I follow through with registering, but in the meantime, Ryobi, give your head a shake.
Finally a Great App
For a long time I’ve loved the idea of this app, but it’s always been clunky and difficult to navigate, not to mention all the issues logging in. It’s finally the app it should have been all along! Logging in was a snap, registration is dead simple now, scan the box, scan the tool, scan/upload receipt, and you’re done. My only complaint is that you can’t “download” the user manuals from the app, you have to go to the website if you want to download them, the app only lets you view them. I prefer to download a copy in case they remove it from their website in the future. It would be nice for them to add a “share” button on the manual view to save me the extra steps.
Show more
Tools great
But app sucks. Only reason dropped to 3 stars instead of 5
Does not work
Ryobi said I have to install their app to register tools. They claim you car register tools in 15 seconds. It takes longer than that to download and install and create an account. After all that when you finally get t scan code to register. All it does is error. So decided to enter the serial number manually. All that does is error. Worthless waste of time!
Show more
Cannot log in
I just bought a new polisher, and went to register it. Cannot log into the app. I can log in to the website, and I registered the tool. But the app refuses to sign in. I input the same email and password, hit lock in, and nothing happens. The app seemed nice to have on my phone, but if it doesn’t allow me to log into, it’s useless….. iPhone 16plus iOS 27.0
Show more
Seems like a bit of a clunky mess
So, I downloaded the app because I was like to believe that I could register tools through it. I have no idea what App it is that people are actually successful in registering tools, but this one has not been at all successful for me.
I can no longer login at all. Back when I could login, it was not a 15 second process. The app was bulky. The navigation is unclear and I’m not sure what it brings to the entire experience to be honest
I can no longer login at all. Back when I could login, it was not a 15 second process. The app was bulky. The navigation is unclear and I’m not sure what it brings to the entire experience to be honest
Show more
Very poor
The device came w a tag that says REGISTER YOUR PRODUCTS IN UNDER 15 SECONDS. Ha!! I entered my Canadian address and it wants me to name my local store, and all the options are in New York State, and there’s no toggle to enter a different store. It also identifies Lake Ontario as Lake Stupidity, which is just offensive. Then it want a serial numbers of all the devices. Why aren’t those already integrated into a unique QR code in the box or the documents? I hope RYOBI is better at making products than developing Apps.
Show more
Useless
All I want this app to do is pull up manuals for tool I’ve registered, but it keeps kicking me back to website and telling me to login. Just have a button to click into the manual.
Canadian customer
The app doesn’t allow any Canadian stores to be selected? Can not register any tools?🤷🏻♂️🙈
Registering Products
I tried to register Products and have difficulty
Log in
The app will not let me log in at all. I even tried changing my password. Nothing
Awful app.
Bought a vacuum that doesnt work. I spent 30 minutes navigating the app trying to file a claim for my broken tool that i bought, and it just leads me in circles. Extremely frustrating and not user friendly.
Signing In
The RYOBI has the option of signing in using your Apple ID. When going to file a claim, you’re directed out of the app and to the website which requires signing in with no option for Apple ID. This makes things cumbersome when products are already registered to the Apple ID account.
App sux!
Can’t even register my new Ryobi products, so what’s the use?!!!
Richard
Exceeded My Expectations!!!
