Takes you on an endless ride
App is cumbersome. Registering a product is like signing a legal document for citizenship. The real challenge is if you must file a claim or request support for a product. You get in a loop of signing into your account multiple times and once you finally get to that point, there are no choices that match my need. I will be making a phone call instead—maybe I’ll get somewhere. Still love the products but support using the app needs to be revamped.
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Can’t login
Cant login to the app to register my products. Not sure how this app got more than 4 stars
No longer able to login
This app has always been kind of clunky. The registration is difficult as many tools are the same but have slightly different UPC codes. Currently, I am unable to sign in using my iPhone 15 Pro Max (iOS 26.5.2) on the current version of this app. I have deleted the app and reinstalled with no luck. Frustrating….
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Can’t Register
Good information in app. Appears to be a lot of potential. Tool registration feature does not work. I attempted to register a tool twice, on the same day I purchased it. I had the physical receipt, and I manually enter the serial number, completed the entire registration process twice. Waited overnight. Registration still did not occur.
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Impossible to log in at all
There seems to be literally no way to log into this app which is pointless. I now remember I deleted it years ago. Clearly no improvement has been made. Such a waste of time thankfully I was able to login through the website to register my new tools
Worst app ever
This has to be the most user UNFRIENDLY app ever created. Doesn’t work on iPhone. Works on iPad once in a while.
Easier to use website, but not by much. No other company’s registration process that I’ve used has been so irritating.
Easier to use website, but not by much. No other company’s registration process that I’ve used has been so irritating.
Advertised in Canada but Doesn’t Support Canada
The app does not work properly for Canadian customers, even though it is advertised on RYOBI tools sold in Canada. During setup, I selected Canada and entered a valid Canadian postal code, but the app still doesn’t allow me to choose a Canadian store. This makes product registration and other features unusable.
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Not that good
Ryobi claims that it takes 15 seconds to register a tool. Maybe 15 minutes, definitely false advertising. Also, when a tool is registered, and you hit enter, the tool disappears from your “Tools” list pending approval. So basically you have no idea what the status is. Ryobi please do better.
Very disappointed
The app works OK for a couple things, but definitely not for registering a new tool.
Multiple problems at every level. This happened last time also, I was hoping they’d fixed it.
Had to call, and wait and wait. Once I was able to speak with a human, the registration was quick and easy… it was suggested during the call to “just go to ryobi.com” and not use the app for registration.
Multiple problems at every level. This happened last time also, I was hoping they’d fixed it.
Had to call, and wait and wait. Once I was able to speak with a human, the registration was quick and easy… it was suggested during the call to “just go to ryobi.com” and not use the app for registration.
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Not useful with apple
The app looks great with advertising. searches a catalog, finds store locations, etc… everything except what is advertised, register your tools. The process of scanning barcodes finding serial numbers all works but when I submit the registration each time it disappears into a black hole. App still shows zero tools in my tools.
Using apple iPhone.
Using apple iPhone.
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Fail
I’m a Ryobi fan, but this app is REALLY bad. Love the products, hate the app. I gave up.
Can’t log in
That’s it. I can’t log in. Nice app…
Terrible Support Experience
I own several Ryobi power tools including (2) 40V 21” mowers. Regarding these, one failed to turn on within 2 years but I bought the second one because I liked the way it operated (when it did work)… Regarding these newer one I purchased a little over a year ago, one battery failed and the newer charger failed within a month or so of purchase… I tried filling a claim but it was time consuming then just to get contact so I never followed up on a claim (shame on me). Now I purchased a bundle of a 20” 40V mowers with a 17” ”Whisper Series” Trimmer. Out of the box one of the tabs that attaches the trim line spool to the trim head was broken. I don’t understand how the part of the equipment that takes the brunt of the force could’ve shipped broken. Now I’m getting the run around on how to get a replacement part. Ryobi and Home Depot are trying to pass the responsibility to the other. Meanwhile they have my $500 and I have un-usable equipment. I’m not going to use the mower just in case I have to bring both units back to get a replacement part. Lol
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It’s the absolute worst
Product registration in the app, or anywhere for that matter, is an absolute nightmare. Barcodes don’t work QR codes don’t work and they make you manually enter the serial numbers for absolutely every single piece that comes in your kit or it won’t register at all. I just want to register the trimmer and the battery. I don’t care about the battery charger and the four other things they want me to register in order to complete the registration. An absolute sham!
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Won’t sign in
Has worked fine for last couple years, but now errors trying to sign in, on latest iOS software and hardware. Can’t sign in with my original email, nor with google nor with apple accounts
Needs improvement
Bar code scanner doesn’t work. It tells me scan unsuccessful, product not found. They sure found it when I was paying for it at the store.
If I scan product data label, it doesn’t show me the correct kit.
Better using the website, but then it doesn’t show up in the app. Using the website is still a pain.
No way to remove older, out of warranty products, or things that were added in error, from my tools list. Leaves unnecessary clutter.
Ryobi has never had an easy registration process. This app makes bad worse.
If I scan product data label, it doesn’t show me the correct kit.
Better using the website, but then it doesn’t show up in the app. Using the website is still a pain.
No way to remove older, out of warranty products, or things that were added in error, from my tools list. Leaves unnecessary clutter.
Ryobi has never had an easy registration process. This app makes bad worse.
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Doesn’t work with IOS
As others have said, can’t log in on IOS. Have the latest version of the app and latest IOS 26.5.2. Log in does nothing, just reloads the page. App doesn’t say what the issue is. Even tried deleting and reloading the app, restarting the phone. Nothing works. No problem logging onto the webpage. Had high hopes for easy registration of my tools with the App but it is hot garbage and does not work. Others have the same exact issue so apparently there is no fix.
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Log in/sign up
I love not being able to even make an account due to “missing parameter” when every box is filled. Nor can I log in/sign up with Apple/google
Terrible app
Can’t log in
WTH
Never logged in just sits there doesn’t give me an error message. Reset the password multiple times. Created different accounts always the same.
