Doesn’t work for Canadian Customers
Doesn’t work for Canadian Customers
Updated July 2026 (BROKEN)
The app is useless for keeping up with the currently owned tools. Registration of new tools seems to work, but the “My Toolbox” section has been broken for half a year or more. Don’t need the app of the website shows what I have.
Just lousy
Two things:
First ‘login’ said ‘will send password reset’ but, after two tries and no reset emails … ugh, I gave up and opened test another account.
Then, after seeing the ‘register your new product in 15 seconds’ note with my new toolset, I decided to brave the hated process of registration. 30 MINUTES LATER, after entering 10 different codes, I get ‘sorry, this can’t be done now!’
Unbelievable. And unbearable. However, I will note that through the process I received no fewer than 2 opportunities / marketing pushes to BUY MORE STUFF. Good grief.
First ‘login’ said ‘will send password reset’ but, after two tries and no reset emails … ugh, I gave up and opened test another account.
Then, after seeing the ‘register your new product in 15 seconds’ note with my new toolset, I decided to brave the hated process of registration. 30 MINUTES LATER, after entering 10 different codes, I get ‘sorry, this can’t be done now!’
Unbelievable. And unbearable. However, I will note that through the process I received no fewer than 2 opportunities / marketing pushes to BUY MORE STUFF. Good grief.
Show more
Better than the last version…
The registration process is better than the previous version but taking away the ability to remove tools from your tool box is unacceptable.
Just got the app
Just downloaded the app and tried to add the purchase I just made. Got the starter kit’s charger in there, then I got an error message saying the serial number is wrong. I used the app to SCAN the serial number on the product.
Also, we need the ability to add previously purchased tools without worrying about purchase dates and warranty.
Also, we need the ability to add previously purchased tools without worrying about purchase dates and warranty.
Show more
Poor
Went to log in for the first time and it says password or email not valid . What good is that. Time to delete .
Worthless
Tried to scan the barcode, it opens the camera but does nothing else. Tried to scan the product and it wouldn’t let me continue without entering the SN for the battery and charger. It did not come with a battery or charger.
App doesn’t recognize serial number
I have the Pet Stick Vacuum. While the app quickly scans and accepts the vacuum serial number it refuses to scan or accept (when entered manually) of the power head. So I am unable to register my tool.
Second purchase
I purchased this same unit over a year ago and it recently just stopped. The motor won’t work. So I bought a second one today. I really like the tool so I’m hopeful that it will work longer. Also my first one was really healed to switch between the trimmer and edger positions. Again hoping this one will be better. One of the screws in the pole if this new one was tight and crooked so it was really hard to unscrew. But the time I got it loose enough to connect the two pieces of the pole, the screw was stripped. So there’s only one screw holding it together. End result, I like the brand and the tool and I’m hoping I’m not disappointed more than I already am with this one piece of equipment.
Show more
18v fan
Works great
Needs a LOT of work
Every product I have tried to order gives me an error on serial
Number scanned off the box and or tool. I’ve had several products that the number on the box doesn’t match the number on the tool but then the app says you can’t change it. (After it asks to fix the problem)
Love the tools, hate this app. You also don’t get a receipt from online purchases so that needs to be updated too.
Number scanned off the box and or tool. I’ve had several products that the number on the box doesn’t match the number on the tool but then the app says you can’t change it. (After it asks to fix the problem)
Love the tools, hate this app. You also don’t get a receipt from online purchases so that needs to be updated too.
Show more
Nou nou
I’m trying to log in on my account and the app doesn’t work… for a week now
Just annoying
I buy a Ryobi lawnmower (which works great by the way) scan the QR code and download the app. It presents a login page which, when clicked, sends me to a web page to create an account. I use my Apple account to create one and then it sends me back to the app login page. When I click login it sends me back to a webpage to login. I login and it sends me back to the app’s login page…. Ad infinitum.
And bam! I delete the app. Swing and a miss Ryobi.
And bam! I delete the app. Swing and a miss Ryobi.
Show more
Can’t log in and doesn’t recognize model numbers
Yeah, the other reviews about being unable to log in are true! I can log in on the browser, but not the app. Looks like Ryobi doesn’t know how to vibe code oauth flows from Firebase? Also, good luck trying to register your items from Home Depot. The model numbers aren’t recognized and/or they demand you to register a bunch of things that you didn’t get. The whole “use the app!” push feels like a scam.
Show more
Registration was not a breeze
I tried using apple to login, then I tried creating an account only for it to say I already had an account. Then I reset my password and now it still won’t let me log in. How am I supposed to register my tools???
Useful, but glitchy
The app is great for tracking and registering your purchases, and helpful for doing shopping research, but some of the products in the catalog are not available for purchase at Home Depot, even though the app offers it. More annoyingly, the purchase registration is glitchy, sometimes only allowing you to select he date of purchase only using the first three rows of each calendar month on its date selector, potentially setting you up for a failed registration due to a flaw in the app.
Show more
Can’t log into app
The app is broken and not sure why it’s on the App Store ..logging into the app doesn’t work and hasn’t for the past year ..not sure how this app is even allowed by Apple.
Sign in not available
Well tried both my google account and Apple ID and didn’t seem to work, even tried restarting my phone uninstalling the app and reinstalling. Honestly just a bummer
Solid but lacking
It would be much better if you could get receipts from files, not just photos.
Doesn’t work on iPhone
The app doesn’t work on iPhone. It won’t log you in. However it does work on iPad. Customer service is unable to help. They keep instructing to reset password which isn’t the problem. Then they say they are escalating it and next tier will reach out in 48 hours but no one ever does.
App isn’t able to register special buy items. It doesn’t recognize the model numbers. The web site does but then doesn’t recognize the serial numbers. Says they are in the wrong format but clearly are the correct format.
This is a terrible customer experience and is baffling how RYOBI can be this bad at it. I feel bad for their customer service reps who are not equipped properly to help.
App isn’t able to register special buy items. It doesn’t recognize the model numbers. The web site does but then doesn’t recognize the serial numbers. Says they are in the wrong format but clearly are the correct format.
This is a terrible customer experience and is baffling how RYOBI can be this bad at it. I feel bad for their customer service reps who are not equipped properly to help.
Show more
