Easy to use for beginners
Not moving one cent and I put in weekly
No Spanish Costumer Service
Money Thief’s
Scammy
Nice app, very poor customer support
Fairly common tasks like rolling over an account into your Acorns Later IRA require reaching out to customer support. It's very clearly outsourced and heavily scripted, and getting someone to actually take the time to understand what you're asking for is a recurring problem. You will also frequently be asked to provide information that you've already provided in the same email thread; it's as if your messages aren't actually being read. They will then promise to address your concerns within some number of business days, and then never actually follow through, forcing you to email again - and start the whole process over again, and it can take many weeks to resolve simple issues. Heck, when my Acorns debit card expired, they just let it expire. I had to take the initiative to reach out to them to request a new one, something no other bank has made me do, ever.
