Glitch?
Trying to access Ponteland centre today but all day been saying centre is not online. Rang call centre & they say no problem with app. Tried deleting and re-installing. Tried putting in another device - still same message “your centre is not online”
Just a terrible app.
The idea of being able to see how busy the gym will be when you book a session is good, but that’s the only good thing about this app.
There is no intuitive way to log in. I had to click around various settings until I found a login prompt. The smaller, local gym I use is nested under one of the larger ones and there is absolutely no way to find this other than dumb luck.
And not really app related, but any attempts to contact them with an account query go unanswered. I spent half an hour on hold being told what number I was in the queue and when I got to number 1 I realised the only reason you move up this queue is because whoever was at the front gives up - nobody ever answers.
There is no intuitive way to log in. I had to click around various settings until I found a login prompt. The smaller, local gym I use is nested under one of the larger ones and there is absolutely no way to find this other than dumb luck.
And not really app related, but any attempts to contact them with an account query go unanswered. I spent half an hour on hold being told what number I was in the queue and when I got to number 1 I realised the only reason you move up this queue is because whoever was at the front gives up - nobody ever answers.
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Horrible layout and buggy
Trying to book swimming with money they refunded me on there is an endeavour… may as well have refunded me Monopoly money as it’s absolutely useless when the app won’t let me use it. Sort it out as this is the worst app I’ve ever used. Layout it awful and whole thing looks like it was designed by a child for GCSE IT…shocking !!!
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Off putting
Recently downloaded the app as it seems the only way to swim in this area of Northumberland, I saw the reviews about direct debit payments and elected to pay as I go just in case. Once your past registration it is relatively easy to book a swim slot, when it comes to paying its not so good,having to input card details etc each time. I gave feedback via the app suggesting Apple Pay etc ( works well on EBAY) and I got a reply saying there is ongoing issues with the app, that’s it no further info.
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Significant Improvement
Having seen this app evolve I can comfortably say it’s much more impressive.
However, would it be possible to be able too give multi date booking options?
However, would it be possible to be able too give multi date booking options?
