Garbage unreliable and slow
Insanely slow and unreliable. Auto opens whenever the car starts on your phone. Randomly signs you out and says wrong password. But then locks you out for 20 minutes before you can change it. Bugs out and have to log out and back in for the vehicle info to display. Complete garbage
Works when it wants to
There was an update within the past month and a lot of features were discontinued. Along with that, the ability to start the car doesn’t work 80% of the time which is super frustrating. Even standing next to the car trying won’t get it to work. Not sure how Acura dealers can sell a car with a remote application start feature that doesn’t work. Not to mention but once you do get it to remote start you can’t unlock the car remotely. The air conditioning doesn’t come on with the last setting you had, it’s the lowest blower setting so it takes at least 2 starts (if you’re even lucky to get it on in the first place) to cool it down from 90. Maybe it’s the MDX, but there’s something about having a remote start car with kids that sells you and then there’s something about having that same car and not having it work 80% of the time that makes you want to trade in a 5 month old car.
In conclusion, the app works when it wants to and fails to connect to the car despite being 3 feet from it. We sign up for WiFi thinking it would help. It doesn’t. Save your money and a headache and just use the car remote I guess.
In conclusion, the app works when it wants to and fails to connect to the car despite being 3 feet from it. We sign up for WiFi thinking it would help. It doesn’t. Save your money and a headache and just use the car remote I guess.
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Ok app, but others are better
The app works most of the time-sometimes it just spins forever. As a former Ford driver, they have Acura beat in terms of options. My biggest regret in spending the money on a luxury car is not being able to schedule remote start. Due to not having phone service at my job, I can’t even use the remote start feature, and living in south Texas that is very important to me.
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The most unreliable app in the universe
This app takes the first prize for being the most unreliable app I have ever used. It seems they just want us to suffer for making a mistake of buying a Acura.
convenient but...
app works as intended but is there any way to prevent the app from auto opening on its own, on my iphone every time I get into the car.
Bug
The last version is not working properly it is not showing the lower part if the app with remote etc. my
App not doing what’s promoted
Once app starts to update features stop working I can no longer see the tire pressure or if the vehicle is locked or unlocked I can no longer see that page.. the remote start doesn’t work anymore and I have to pay $200 just to see why. I have talked to customer service a multitude of times and I still haven’t been reimbursed my app stopped working in the winter of 2025 after that update. I’ve tried downloading the app on different devices and still have the same issue
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Basic Feature Removals Unacceptable
Tire pressure monitor and locked door status makes the Acura link subscription service below minimum of standard expectations. Rolling back on these features is a disservice your customers.
Unreliable and glitchy most of the time
I can’t believe they’re expecting people to pay for this app that doesn’t work consistently at all.
Update doesn’t work
Asked to update and now app doesn’t work right can’t see car to locker start.
Was ok, now it’s broken.
New update killed dashboard view. Can’t see tire pressures. Also, Apple watch app no longer works.
Acura link
No more tires pressure and don’t work on Apple Watch was good know it’s very cheap
Car lock status missing
After the most recent update, I don’t see car architecture where it usually shows lock status and tire pressure. Both are gone and I’ve tried restarting my phone and reinstalling the app
Ridiculous on Updates
Too many updates and then the Forced update - clearly not understanding the person is about to drive and the unsafe FORCED requirement to update the app. Clearly the programers are Not in USA or could afford even a used Acura because the country they are residing in is Poor as Acura decided Not to open dealerships because lack of Income/ Can NOT afford an Acura or get from stolen / theft imports. Yeah but we have Honda ..
Stop forcing updates and go Learn some actual programming , as in the App needs to continue to work n-2 releases. Oh! Wait we didn’t learn full lifecycle software development and neither did the Program / Product managers responsible for the App..
Stop forcing updates and go Learn some actual programming , as in the App needs to continue to work n-2 releases. Oh! Wait we didn’t learn full lifecycle software development and neither did the Program / Product managers responsible for the App..
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Poor App and Customer Response
New update removed features like tire pressure monitor. With this type of vehicle the app should be updated to add features not remove the most useful. What’s the point of using the app with the basic features now removed. Do better Acura! No need to respond with “please call customer service”.
Vehicle lock/unlocked status disappeared
After the latest update the app non longer shows if the car is locked or unlocked. That status item is completely missing.
Discontinued features
I really don’t like that features like Oil life, Odometer reading and fuel life were discontinued for my 26 MDX. These are features that I use frequently and provide a lot of benefit to me. Not a fan at all bring them back!!!!
App version 5.5.0
I was forced to update this app on today and the send to destination is no longer available. This feature was sold to me in the security subscription plan that just renewed this year. Users should be issued a refund. Support has not been able to provide answers as to why the feature is no longer available.
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Great, but a big caveat
I love everything about this app EXCEPT that it constantly opens itself and takes over my phone. It didn’t used to do that—I had to open the app when I needed something—but for the last several months it has gone rogue. Please fix!
Deleted great feature
Up until recently I really enjoyed this app because of the convenient feature to find an address in the app and send it to the car navigation. Now that feature is no longer available and the app is virtually worthless to me. Why get rid of something useful?
