Lulu points unavailable
I am using this card since many months now and have been making my payments within due time as well. But this app does not show many any of my lulu points at all.
It only shows me the 500 touch points that i got since the time i opened this account.
I have been using this card solely for my lulu shopping. Horrible experience with this app, almost impossible to see my lulu points. I have tried checking each and every section of the app.
It only shows me the 500 touch points that i got since the time i opened this account.
I have been using this card solely for my lulu shopping. Horrible experience with this app, almost impossible to see my lulu points. I have tried checking each and every section of the app.
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Response from developer
We're sorry you feel this way. If your concern relates to the app, we'd love to understand more and help resolve it. For other matters, please write to us at contactus@adcb.com H.A
Thank You Sonika Jain
Sonika Jain helped me get setup with my ADCB account after starting a new job. She was quick and highly efficient. 10/10
Settings forced by the app
Automatic time setting mandatory, however I need to have the time setting set at gmt+4 (uae). Inconvenient.
Response from developer
Hi, I’m sorry for this experience and thank you for your review, we will share your feedback with the dedicated team. M.J
Too many errors
Keeps telling me I need to set my clock to automatic otherwise I can’t make payments… problem is it is set to automatic… it then kicks you out the app and you have to start the whole process again.
Too slow to load difference pages.
Too slow to load difference pages.
Response from developer
We apologize for any inconvenience. Please email us at appreview@adcb.com from your registered email address, sharing more details along with your contact information. Kindly mention reference number N000002038 in the subject line so we can assist you further M.J
Terrible app
Old app was working just fine, new app was down for WEEKS, now, I can’t send money to an account I’ve been sending to for TEN years. I’m looking for a new bank, after ten years of being a customer. Awful service.
