ADCB. User Reviews

Customer Experience

Positive experience21.7% of reviews
Neutral4.0% of reviews
Negative experience74.2% of reviews

~ Based on 198 written reviews from the US App Store.

Is ADCB. Safe?

ADCB. appears safe based on user ratings. AppsHunter Safety Score for ADCB. is 88/100.

This assessment is based on 2,413 user ratings, with an App Store average of 4.4/5.

Safety Analysis

85.3% of ratings point to a safe experience
2.4% of ratings suggest some concerns
12.3% of ratings point to a risky experience

~ Based on 2,413 App Store ratings for ADCB..

Is ADCB. Legit?

ADCB. appears to be a legitimate app. AppsHunter Legitimacy Score for ADCB. is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Thank You Sonika Jain

Sonika Jain helped me get setup with my ADCB account after starting a new job. She was quick and highly efficient. 10/10

Settings forced by the app

Automatic time setting mandatory, however I need to have the time setting set at gmt+4 (uae). Inconvenient.

Response from developer

Hi, I’m sorry for this experience and thank you for your review, we will share your feedback with the dedicated team. M.J

Too many errors

Keeps telling me I need to set my clock to automatic otherwise I can’t make payments… problem is it is set to automatic… it then kicks you out the app and you have to start the whole process again.

Too slow to load difference pages.

Response from developer

We apologize for any inconvenience. Please email us at appreview@adcb.com from your registered email address, sharing more details along with your contact information. Kindly mention reference number N000002038 in the subject line so we can assist you further M.J

Terrible app

Old app was working just fine, new app was down for WEEKS, now, I can’t send money to an account I’ve been sending to for TEN years. I’m looking for a new bank, after ten years of being a customer. Awful service.

Excellent customer service

ADCB offers excellent customer service and easy digital banking

Response from developer

So glad to hear you're having a good experience! We're always here to make it even better M.J

Delays

I can’t activate the rest of my cards online !!

Response from developer

Hi, thank you for your feedback. We'd love to understand more and help resolve it. Please let us know more at appreview@adcb.com and please add this reference number to the subject N000002005. R.B

Sir

This new ADCB app is horrible, Not at all user friendly. Old app much better

Satisfied customer

Amazingly easy and convenient mobile app.

Response from developer

We’re so glad to hear that the app was easy and intuitive for you. Thank you for sharing this with us! S.A

Chat Service doesn’t work

Chat service doesn’t work

Response from developer

We apologize for any inconvenience. You may send us at contactus@adcb.com from your registered email address so we can assist you further. S.A

Overly complex

I understand that technology needs to be upgraded from time to time. However, you should not have changed the UI. It has caused, and continue to cause confusion and relearning the experience. Stop listening to consultants and confer with customers first. Super frustrating

Response from developer

Hi, Salman. Rest assured your feedback has been taken and will be passed on to our team. R.B

Excellent security features while travelling

Face recognition or link to UAE pass is a true asset if travelling and need to stop / start your access

Response from developer

Hi, we understand your frustration and are sorry you're still experiencing difficulties. A quick step that has helped some customers is clearing your browser cache & history before trying again. We also recommend accessing Internet Banking via Chrome at adcb.com/login, preferably from a desktop browser. K.A

رائع وسريع في انجاز المعاملات

شكرا

After sales

I had an excellent joining experience and service. I then had a small issue which I mailed my customer relations manager who said he would resolve the issue. Nothing from him since and nothing resolved after contacting complaints department. Very disappointed. Update: contacted by manager who listened to my issue and all resolved.
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Response from developer

We apologize for any inconvenience. Please email us at appreview@adcb.com from your registered email address, sharing more details along with your contact information. Kindly mention reference number N000001907 in the subject line so we can assist you further. R.B

Smooth interface, but payment sync issues!

The new application looks very good, the interface is smooth, and the overall user experience is nice. However, there are serious data synchronization issues. Even after paying my credit card bill, it still shows the full pending amount instead of updating. If a partial payment is made, it should show the remaining balance; if paid in full, it should show a zero balance.
Since the old application is no longer working, please fix this real-time data update issue as soon as possible. Once this bug is resolved, this will definitely be a 5-star application!
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Response from developer

Hi, I’m sorry for this experience and thank you for your review. We will share your feedback with the dedicated team. R.B

After sales

I had an excellent joining experience and service. I then had a small issue which I mailed my customer relations manager who said he would resolve the issue. Nothing from him since and nothing resolved after contacting complaints department. Very disappointed

Awful experience

Never works!

Doesn’t start

You forced us to update to the new app. And the app doesn’t even start! It just freezes on the Adcb logo. Come on guys. Gimme a break.

Worst banking app

Its been 8-9 days its not working..

Poor service

Service is not the best in the market and last 4days no access to my funds

THE WORST BANK APP

VERY BAD, NOT RELIABLE, AND YOU HAVE TO WRITE INSTEAD OF PAST LONG DETAILS.. NOT RECOMMENDED BANK