Useless
Sorry but this app is terrible. You shouldn’t release a banking app unless it is fully tested and every feature works. I cannot even scroll my transactions it starts glitching immediately. How am I supposed to see my transactions now?
The worst
Worst bank
Unfriendly app
Why change something works to something useless that it asks every time to upgrade to the new app when the new app already installed. The layout confusing, slow and unfriendly
Very poor customer and email service
I had a pathetic experience going on with Adcb right now , I had international transaction was successful completed . The amount has debited by Adcb account and the receiver account amount not credited. I need the money for medical emergency I raised a email to Adcb . But they straight away said the amount has been processed through other channel . We cannot track, atleast they didn’t even provided that if amount is deducted it should be shown in ADCB statement. Iam very hopeless in medical emergency
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Response from developer
While this review seems to reflect a broader issue, we're here to help if you need support with the app or want to share more details. For anything else, our team is available at contactus@adcb.com or at 600502030 R.B
Extremely poor quality
This app is so poor quality and lags behind to a point it's unbelievable for a Banking app. One of the many glitches I faced today, which led to this review, is the discrepancy between the balance in my account of what I really have and what shows on the app main screen. If this sounds unbelievable, because it is!
The inaccuracy, is scary!
The inaccuracy, is scary!
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AI experience
New app with AI makes doing the basics slower and more obscure. Just want no frills access to my accounts
Lulu points unavailable
I am using this card since many months now and have been making my payments within due time as well. But this app does not show many any of my lulu points at all.
It only shows me the 500 touch points that i got since the time i opened this account.
I have been using this card solely for my lulu shopping. Horrible experience with this app, almost impossible to see my lulu points. I have tried checking each and every section of the app.
It only shows me the 500 touch points that i got since the time i opened this account.
I have been using this card solely for my lulu shopping. Horrible experience with this app, almost impossible to see my lulu points. I have tried checking each and every section of the app.
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Response from developer
We're sorry you feel this way. If your concern relates to the app, we'd love to understand more and help resolve it. For other matters, please write to us at contactus@adcb.com H.A
Thank You Sonika Jain
Sonika Jain helped me get setup with my ADCB account after starting a new job. She was quick and highly efficient. 10/10
Latest version is a disaster!
This used to be one of the best in the banking apps, but it is now one of the worst, useless and full of failures most of the time, very inconsistent service, very disappointing
Settings forced by the app
Automatic time setting mandatory, however I need to have the time setting set at gmt+4 (uae). Inconvenient.
Response from developer
Hi, I’m sorry for this experience and thank you for your review, we will share your feedback with the dedicated team. M.J
Long month of updates.
Not better than the previous app.
Too many errors
Keeps telling me I need to set my clock to automatic otherwise I can’t make payments… problem is it is set to automatic… it then kicks you out the app and you have to start the whole process again.
Too slow to load difference pages.
Too slow to load difference pages.
Terrible app
Old app was working just fine, new app was down for WEEKS, now, I can’t send money to an account I’ve been sending to for TEN years. I’m looking for a new bank, after ten years of being a customer. Awful service.
Elad
Excellent bank best platform
Horrble and Complicated App
can't change currency whilst making payments can't see proper balances like before it's unfriendly app and complicated
Excellent customer service
ADCB offers excellent customer service and easy digital banking
Delays
I can’t activate the rest of my cards online !!
Sir
This new ADCB app is horrible, Not at all user friendly. Old app much better
Satisfied customer
Amazingly easy and convenient mobile app.
Chat Service doesn’t work
Chat service doesn’t work
