Cannot edit details
The app is not practical and does not let to perform the actions the app is requesting, e.g. update personal details
Horrible App and Support Service
This app is full of bugs, and the same issues persist on the website. But even worst the bad support service, seriously bad.
Sometimes, I am able to log in on the website but not through the app. I have opened multiple support tickets over the last two months, but my issue remains unresolved. The support team either doesn’t seem to understand English or doesn’t read the issue properly, as they keep sending me the same copy/paste standard responses. On other occasions, they direct me to contact MOHRE, only for MOHRE to send me back to ILOE. As a customer, I’ve been caught in the middle for two months and still haven’t received any resolution.
Sometimes, I am able to log in on the website but not through the app. I have opened multiple support tickets over the last two months, but my issue remains unresolved. The support team either doesn’t seem to understand English or doesn’t read the issue properly, as they keep sending me the same copy/paste standard responses. On other occasions, they direct me to contact MOHRE, only for MOHRE to send me back to ILOE. As a customer, I’ve been caught in the middle for two months and still haven’t received any resolution.
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Worst App
If you fill in the necessary data in 10 seconds, the app says the session has expired. I've tried at least seven times. Please don't waste others' time by developing such a poor app. Make sure to test it properly before releasing it.
App doesn’t work
App doesn’t work and site doesn’t work either. At least not for ppl that are out of the country while trying to renew.
Mobile App not working
Request to fix the fault as I’m not able to open the app. Each time it is showing only blank white screen while trying to open this app.
