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Giving me headache right now . And i couldnโt able to download my Certificate as well even tho i was following the exact instructions to download it . And it is super hard to log in .
Cannot edit details
The app is not practical and does not let to perform the actions the app is requesting, e.g. update personal details
Horrible App and Support Service
This app is full of bugs, and the same issues persist on the website. But even worst the bad support service, seriously bad.
Sometimes, I am able to log in on the website but not through the app. I have opened multiple support tickets over the last two months, but my issue remains unresolved. The support team either doesnโt seem to understand English or doesnโt read the issue properly, as they keep sending me the same copy/paste standard responses. On other occasions, they direct me to contact MOHRE, only for MOHRE to send me back to ILOE. As a customer, Iโve been caught in the middle for two months and still havenโt received any resolution.
Sometimes, I am able to log in on the website but not through the app. I have opened multiple support tickets over the last two months, but my issue remains unresolved. The support team either doesnโt seem to understand English or doesnโt read the issue properly, as they keep sending me the same copy/paste standard responses. On other occasions, they direct me to contact MOHRE, only for MOHRE to send me back to ILOE. As a customer, Iโve been caught in the middle for two months and still havenโt received any resolution.
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Worst App
If you fill in the necessary data in 10 seconds, the app says the session has expired. I've tried at least seven times. Please don't waste others' time by developing such a poor app. Make sure to test it properly before releasing it.
App doesnโt work
App doesnโt work and site doesnโt work either. At least not for ppl that are out of the country while trying to renew.
