App doesn’t load correctly! Can’t even arm the system at times because everything is shifted around
Terrible function application! Doesn’t load correctly and is unusable at times.
Terrible IT
Drop the chat every time you switch pages to get info - no call back ever
Company not good
Really bad service COSTUMER SERVICE TAKE FOREVER
Really ADT?
I can’t even access my account and billing details. Your app and touch screen alarm systems need a lot of work. Brinks was better!
Confusing
It has way too many options of what you don’t need, but not basic stuff you do need. They need to make it more user-friendly.
Displeased
Could not cancel the account online and had to hold too long on calls. When the system was originally installed I was not adept at understanding security systems. We were oversold with thoughtless intent on our managing the system.
Horrible
They say you can cancel whenever but they put you into a contract that you can only get out of if you pay all of it up front but they don’t mention it while they are selling it to you. Absolute waste of money just get your own personal cameras
New updates terrible
Recent app updates are terrible! Nothing is streamlined, it’s bulky and busy and too easy to click the wrong thing. Actions are more difficult to find whereas they used to be simple. Now I’m constantly worried I’ll click the wrong thing. Visually looks like the app tech went back in time. At least allow option for users to choose to revert to classic view before these changes.
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Sunshine Gen
Show longer actions on live video
Google Nest
The system apparently does not integrate the Google nest app adt sells as part of its system. Rather, you have to go to an entirely separate app (Google home) to see who’s at the door and it doesn’t ring to the adt panel. This is absolutely useless.
Zero
App no help
Mediocre security
Cameras keep going out. Kind of expensive for what you get.
Worst app documentation ever
Somewhere there might be videos but ADT won’t tell you where. And there’s little about the system that seems to be written by native born English speakers.
And what’s with Google Home? And why Google Nest?
Good luck finding a support number.
And what’s with Google Home? And why Google Nest?
Good luck finding a support number.
Lacks functionality
Compared to my previous service providers app this one lacks some functionality. You are limited to one date/time for notifications when the alarm isn’t set. Can’t change time to 24 hour time.
New update is poor
I do not like the new update on how to arm and disarm from the app. Please switch back.
Video
Clearing excess video
Useless
This app is horrible. The update will not work with home appliances that it previously worked with. Connection is AWFUL. If someone is at your doorbell, it’ll take about 5 minutes to show you who is there. If you want to see the video it took of the person, that’ll be another 5 minutes. I never know who is or was at my door until minutes later. Protection my butt.
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Glass break
Issues with back door glass break keeps coming up
Wayne pollack
You can’t get answers and no live contact availability - terrible service
ADT is predatory and God awful customer service
ADT has provided one of the most incompetent customer service experiences I have ever dealt with.
I spent TWO HOURS on the phone trying to solve a simple problem: a sensor is broken and needs to be replaced. I wasn’t asking for anything free. I repeatedly told them I was willing to PAY for a new sensor. Just sell me the equipment so the security system I already pay you to monitor actually works.
Apparently, that is too complicated for ADT.
Instead, I spent nearly two hours being walked through a scripted troubleshooting process and repeatedly told to replace a battery. I am not an idiot. I know the difference between a dead battery and broken hardware. The sensor is malfunctioning.
After two hours, what did ADT accomplish?
Absolutely nothing.
No replacement sensor. No resolution. Their answer was that I need to wait TWO DAYS and then spend more time on ANOTHER CALL before they will consider replacing equipment I already offered to purchase.
This is a security company. When part of a home security system fails, resolving it should be one of the most basic things they do. Instead, their support system seems designed to waste customers’ time while preventing anyone from applying common sense.
I am now actively shopping for a completely new security system. ADT turned a simple broken sensor into a reason to replace my entire system and take my monthly monitoring business somewhere else.
Two hours. Zero resolution. Another call required.
Absolutely unacceptable.
I spent TWO HOURS on the phone trying to solve a simple problem: a sensor is broken and needs to be replaced. I wasn’t asking for anything free. I repeatedly told them I was willing to PAY for a new sensor. Just sell me the equipment so the security system I already pay you to monitor actually works.
Apparently, that is too complicated for ADT.
Instead, I spent nearly two hours being walked through a scripted troubleshooting process and repeatedly told to replace a battery. I am not an idiot. I know the difference between a dead battery and broken hardware. The sensor is malfunctioning.
After two hours, what did ADT accomplish?
Absolutely nothing.
No replacement sensor. No resolution. Their answer was that I need to wait TWO DAYS and then spend more time on ANOTHER CALL before they will consider replacing equipment I already offered to purchase.
This is a security company. When part of a home security system fails, resolving it should be one of the most basic things they do. Instead, their support system seems designed to waste customers’ time while preventing anyone from applying common sense.
I am now actively shopping for a completely new security system. ADT turned a simple broken sensor into a reason to replace my entire system and take my monthly monitoring business somewhere else.
Two hours. Zero resolution. Another call required.
Absolutely unacceptable.
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