Terrible service
I have been trying to get an agent for over an hour. The app is terrible.
App won’t load
My face unlocks it but it won’t load. App is up to date
What?
Awful and difficult to manage. How do I delete the videos I don’t want?? Ridiculous!
This app is horrible!
Once I open the app, it got stuck on one page and wouldn’t move. Even if I restarted the phone and started it over it still got stuck on the page. This is one of the worst apps I’ve ever seen. It used to be a great app but I don’t know what’s happened, but it’s not good.
Disaster
I have tried to cancel this service because my contract is done and I have moved but I am still being charged. The app has no way to cancel autopay and it is so difficult to talk to a person!
I like it
I like it
Mobile and website app
Not user friendly to pay and look at statements
No mucha información
Muy mala la aplicación
No notification of technicians arrival
There is nowhere on this app to let you know when your technician might be arriving. Other companies can do this. I don’t see why ADT can’t.
Lacks Adequate Account Information
All the details for the system are OK, it totally lacks information about your account; regarding your subscription, and cost. This is a fundamental failure.
Poorly thought out
The app is “fine” but useless/pointless when needed in a pinch. Say it’s 3am and the control panel starts beeping because of a low battery, you can’t just grab your phone off the night stand and bypass it, you have to get out of bed and traipse across the house to the control panel. Lame.
It’s ok when it does work
Well first my backyard camera works when it want to, I’m sure it’s a connection issue, 2. I can’t pause/resume alerts when sitting on the porch with wife, have to deal with the alerts keep going off. That also works when it want to. App itself is trash…. Will be exiting away soon as my agreement over with. This is horrible.
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Watch app glitchy
Every time I try to send a command via the Apple Watch app, even when the command goes through, it always sends a notification a few minutes later “command cannot be confirmed”. It is extremely annoying.
Can’t schedule arm/disarm
This app is and has always been trash. The Automation menu doesn’t actually give you any automation options. Why can’t I schedule my system to arm and disarm at the same time every day? Ridiculous.
Only 1 Suggestion
Please change the “armed” icon to Red! It’s quite confusing to have disarmed green and armed blue—makes so sense!
App is horrid
Pretty bad app experience. Constant issues with WiFi and connectivity.
Changes Aren’t Good
The changes made to the app are limiting and not user friendly. Ordinarily I appreciate change, not in this case. Please bring back the ability to customize setting via the app. Also, the fact that I can’t view my cameras for more than a few seconds without timing out is maddening!
ADT Control
Everything in app points you to Alarm.com on how to troubleshoot and it is not same screens or menus as the app has.
No activity history beyond 60 days
I can only see 60 days of activity which is useless if I’m needing to obtain activity history from months ago. ADT was no help in obtaining the activity history either.
Can't silent arm on app anymore?!?
I regret updating my app because I can't silent it anymore and anyone that has Dogs knows how important that is so every time I go to Arma and I am in bed it now beeps it makes a sound instead of just being quiet like he used to, and then my dogs freak out. I'm really frustrated that they took that feature away. It makes me not want to even use ADT anymore because then I'm never gonna arm the house late at night when I'm in bed.
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