Bad update
Too small. This was a poorly planned update. Way too small and busy. Go back to the previous version !
Junk
App keeps logging me out. My son has simplisafe and loves it. Much cheaper too. Time for a change.
Main controller
I hate this place! I had to change my email due to being hacked now I can’t get any view EXCEPT the panel camera. I have requested help for 2 YEARS WITH NO RESULTS YALL DO NOT SEND SOMEONE OUT TO HELP ME. As soon as my lease is up WILL use someone else. This is a waste of time I know your company won’t help.
!!!!!
!!!!!
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New app is trash
The new version of this app is straight garbage. It isn’t intuitive, it uses a lot of jargon I had to go look up when setting this up.
Fails to disarm the alarm
There was no problem with the previous iteration of the app, but this version fails to disarm the alarm, which led to me accidentally setting off the alarm. It’s an important feature so please fix this issue.
App works great doorbell camera doesn’t
Overall the app works great. The doorbell camera which is the main reason I use the app however doesn’t. I can never connect to the camera to see and it stopped giving me notifications when it detects anything or someone rings the doorbell. Even when I have notifications on and it set to go to my phone.
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Camera
When I want to see the video of “Person in front of house “
Damn video never loads. I Got The System To Be Able To See Who Comes To The Front Door or Around Our Vehicles. CAN NEVER SEE ANYTHING AT ANY HOUR. My Son Warned Me.
ITS WORTHLESS!!!
SMH😓😰😪
Damn video never loads. I Got The System To Be Able To See Who Comes To The Front Door or Around Our Vehicles. CAN NEVER SEE ANYTHING AT ANY HOUR. My Son Warned Me.
ITS WORTHLESS!!!
SMH😓😰😪
Not working
I have had to use the web browser for 2 years. The log in never works and doesn’t allow me to make a payment
Panel taking pics inside my home without permission
Tapped the app today and found multiple pics of my family taken from a hidden camera in panel. Called and ADT unable to figure out how the pics were taken. CSA said multiple times I had taken pics with my phone. The pics clearly state the panel and a three digit number next to it that correlates with my panel number. Still unresolved on their end. Not cool.
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Lost video and everything
After the update I am no longer connected to all of the systems I use
Lost all video connections too
Can not set or turn off the system in the app
Lost all video connections too
Can not set or turn off the system in the app
The update
I liked the app before the recent update. Now it’s more complicated than it has to be.
Doesn’t work
I would give zero stars but can’t - total ripoff.
The worst
Truly the worst app service for security.
Deleting recordings
The option to delete a page at a time should be added. Having to go through and delete every single recording individually is a hassle and time consuming!
Hard to cancel
I would love to give this company a 0 star but can’t. App is good company not so much. I’ve been on the phone for about 45 minutes. This is the 6th person I talk to just to cancel my service.
Horrible
Do
Not go with adt will regret
Not go with adt will regret
ADT
Nothing wrong with the app. My camera keeps crashing. It's goes off up to a month
Home page redesign is terrible
I built apps for decades. I ran design and engineering teams for national companies. This terrible redesign is a classic case of somebody deciding that they needed to make their mark, to prove their worth, to change things that didn’t need to change. The end result of this kind of thinking is always a mess.
Listen to your users. Do some usability testing. Some of the grievous errors are so bad that it’s incredibly baffling that they ever made it past the first design meeting:
1. Arming and disarming is the most fundamental activity in the app. Why make the font so small as to be barely readable?
2. Turning the light timer module on and off is something I do multiple times a day. I still can’t easily tell what is on and what is off because the icons are so poorly conceived.
Please scrap the redesign and revert back.
Listen to your users. Do some usability testing. Some of the grievous errors are so bad that it’s incredibly baffling that they ever made it past the first design meeting:
1. Arming and disarming is the most fundamental activity in the app. Why make the font so small as to be barely readable?
2. Turning the light timer module on and off is something I do multiple times a day. I still can’t easily tell what is on and what is off because the icons are so poorly conceived.
Please scrap the redesign and revert back.
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Complete Trap: Cheap Equipment, Broken Apps, and 3-Year Contracts
I rarely write negative reviews, but I feel a strong obligation to warn others to stay far away from ADT. Once you sign up, you are locked into a rigid 3-year contract that they use to force you to stay because their actual service and product quality are terrible. I am honestly considering paying off my entire 3-year balance right now just to be done with them.The issues are endless:The Equipment: The hardware is cheap. The only decent parts are the Google Nest cameras, but ADT isn't even properly integrated with them. You are forced to pay for a completely separate Google subscription just to save your video recordings on top of what you already pay ADT.The Software: The app experience is completely broken. You have to juggle multiple separate apps just to manage different basic features of your security plan, and the billing system frequently gives you issues when trying to make standard payments.The Contracts: They lock you down because they know no one would willingly stay with this level of service.Better Alternatives:If you want a reliable home security system, look elsewhere. For example, systems like Cove use Eufy products which are incredibly high quality, don't require forced monthly subscriptions to function, and allow you to cancel at any time if you aren't satisfied. Avoid ADT at all costs.
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App is Garage
How can one big company be so terrible with making an app. It’s never been good and this new version drives me to drop the account all together. Be an alarm company. Focus on this. Stop ur dev team.
