Affirm User Reviews

Customer Experience

Positive experience43.4% of reviews
Neutral4.4% of reviews
Negative experience52.1% of reviews

~ Based on 1,421 written reviews from the US App Store.

What users say

Is Affirm Safe?

Affirm: Buy now, pay over time appears safe based on user ratings. AppsHunter Safety Score for Affirm is 98/100.

This assessment is based on 1,714,570 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.1% of ratings point to a safe experience
1.1% of ratings suggest some concerns
1.8% of ratings point to a risky experience

~ Based on 1,714,570 App Store ratings for Affirm.

Is Affirm Legit?

Affirm: Buy now, pay over time appears to be a legitimate app. AppsHunter Legitimacy Score for Affirm is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Payment

I have switched phones and I have done everything I possibly can to put in a number to login, it always goes in the first time, and then when it says to verify it, I absolutely nothing happens. It won’t even let me put in a number so how am I supposed to pay my bills? I haven’t even been able to pay AFFIRM due to this issue.. There’s no more for me to complain or to get help and I have been with AFFIRM for many years and I absolutely love this app, but this is ridiculous!
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Glitchy

Returns to login and won’t process it

Dee

This app is a Revolution!!
This app is on Steroids!
absolutely wonderful goodness grace I don’t really need a credit card, Affirm is it!
Thanks Affirm!!!
Dee.

Unable to Update Phone Number

I talked to customer support, and it took about half an hour. I had to verify my profile twice, but I’m still unable to update my phone number, so I can’t log in to my account.

Affirm

I’ve been really happy with my Affirm account, I know exactly how much my payments are and they keep me posted and send reminders when my payment is due, my favorite way to get the things that I want and need with low reasonable payments…
Thank You Affirm🤗

dv

was unable to download and use app; got stuck in four digit code confirmation. would not advance from there.

Was Good, Better Options Elsewhere

Idk how Affirm is still in business. The concept is great, it WAS helpful.. but now, it feels exclusionary and comes across as classist and, as a result, borderline racist. Their policy is the problem..

Years ago, I was able to use Affirm to help purchase everything from vacations and electronics to small, simple purchases. But for at least 2 years now I can’t even get approved for a small purchase of less than $100, when other installment pay platforms give me much more than that, with (similar credit since then, 10+/- points—and) lower fees!

I would even be willing to pay more in interest to purchase using Affirm, but it’s as if they’re so convinced that if you don’t have a perfect credit score and/ or immaculate payment history you’ll rob them. This clearly isn’t necessary, considering how many other platforms are doing better than Affirm.

Many months ago, I sold my small amount of stock in this company that I’d had since its IPO because they never made my losses back and they just keep disappointing me.

The app developers need to create a condition that stops sending push notifications to users, suggesting/ advertising anything to them if they have been denied in the last 6 months. But I suppose that’d be only for us who are foolish enough to keep the app even after so many disappointments.. They’re making it seem like everyone can use Affirm when it’s extremely difficult to get approved.

Until they loosen up their borrowing requirements, I can’t recommend them to anybody. Neither the service, nor the app.
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Cash App, After Pay is much better

Not a fan of how affirm will pick and choose approval period. Cash App gives more credit especially when payments are made on time. Affirm can get their payments on time and still take away credit.

Affirm

I had a bad experience I will never use this app again

Excellent credit builder

Affirm is an awesome tool to use for multiple merchants even airlines. Highly recommended

Not happy

I used to be really happy with affirm but now im not. Nothing has changed with my income or my credit score. I have made on time payments always. Im still paying and they keep turning me down even for a small 60.00 purchase. Im done with them after i pay them off. I cant and wont deal with a sometimey company,
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Scam

This company scams people. Holds onto their money indefinitely until you file a complaint with the government. Do not use.

Site Connection Not Secure Not Just When Shopping Amazon but Often

Consistently receiving Site/Connection not secure. This is inconvenient for me and Affirm is losing business. Lacking in security and competence. I do not recommend. Use Klarna or Afterpay instead. Poor to little communication as well. Appears to be too suspicious or susceptible to fraud.

No pin don’t want it

Doesn’t work. Affirm app 100% scam bait tracking malware, third-party anti-government

Process refund

If you return your purchase same day, it takes them forever to process it

Need?

Call me either poor or financially disenchanted. I’ve paid 30% interest on my Affirm loans for over two years with lower income than most. That considered, 30% interest rates with my income is evil. Do interest rates improve MY life? There’s the disenchantment. The concept of “purchasing power” is their estimate (or lie) of what they can loan you. I understand debts are paid back at 30% interest, yet Affirm lies when I say I have “purchasing power” when my yearly income is less than $12,000 a year. I don’t have “purchasing power” with my circumstances and that’s the reason I borrow money with Affirm.

Poverty is costly, and the interest I’ve paid for two years has not interested financial institutions in remedying my poverty. Financial institutions are doing too little to remedy the widespread financial inequity here in the USA

Thanks for reading.
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wow

wow the customer service was just soooo bad

Promos Don’t Stop

Even when you turn off Push notifications for everything but payment reminders you get constant promo notifications. I’ll just use the website thanks.

Fair but too many promotions

I regret signing up for this service. When I open the app to make my regular monthly payment I am blocked by promotions that I am unable to skip. My email inbox is filled with more promotions. If I had known all of this I would never have signed up. Not worth the frustration!

Terrible

The app doesn’t even let me sign in. Tried to use affirm for a purchase, was approved for a loan, then the purchase wasn’t processed but they put an account hold for my down payment. Won’t get that money back for 2 weeks, as long as affirm isn’t really a scam that is. Would not recommend at all. They have a ton of complaints filed with the better business bureau. Their customer service is a joke too. I asked them to send a confirmation email and they never did.
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