Needs an upgrade
App is absolutely terrible needs to be redone completely
The website is just as bad as far as trying to navigate or add care members which I’m guessing I’ll have to make separate profiles for my children
The website is just as bad as far as trying to navigate or add care members which I’m guessing I’ll have to make separate profiles for my children
Mobile App Doesn’t Work
The mobile app has old information that can’t be accessed nor updated. Can’t update login information to reset password. The whole app should be ousted and removed. Then, replaced with an app that actually supports the client/participant.
Useless & Broken-Uninstalled
Can’t register it just spins and error. Then can’t login because it just spins and then error. The website is malfunction completely. They need to just true encoding away and start over. Even when not signed on the find a provider doesn’t even work properly, I choose 1 of 2 plans in my state in which one is Medicaid, I can’t even filter the 300 results because the button just starts you over. I then type in a name for a pcp that verified on their practice site they take this plan specifically & Medicaid. Why does this app say that this doctor “doesn’t accept Medicaid” when even the amerihealth website also confirms they do. Immediately uninstalled within 10min.
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Getting help is like pulling teeth.
“I need help with ‘this’” “Okay sir, call this number instead.”
“Why can’t I log in?”
“Oh sir, our SERVERS (for health services) have been down for a week. Also we have no idea when it will be fixed. And cannot inform you when you will be able to USE our health services again”
“Why can’t I log in?”
“Oh sir, our SERVERS (for health services) have been down for a week. Also we have no idea when it will be fixed. And cannot inform you when you will be able to USE our health services again”
Might as well be generic
There’s almost no information available and it’s not easy to navigate
