Useless app
I’m sure the guy responding to this comment would not even know what testing is, but would still copy-paste a generic answer.
None of the features working. Constantly showing this message: We're having trouble connecting right now. Some features may be unavailable but your membership card still works if supported on your device.
No card for wallet.
Only way to upload claims but not accepting.
Response from developer
We're sorry you're having trouble connecting to the app. We know how frustrating that can be, and it's not the experience we aim to provide. Please email health.memberservices@aia.com.au with some details about the issue, and our team will be happy to help. Kind regards, Member Experience Team
Useless app
Terrible experience
Every time I try to log in, I get stuck in an endless loop asking me to enter my email address over and over again. All I want is to access my account to check some information, and I can’t even do that.
Their customer service is only available during business hours, Monday to Friday, 9am to 5pm. So if you work full-time during those hours, good luck getting any help!
I’ve also had issues with their coverage. I was initially told that a procedure would be covered, only to be told at the last minute that it wouldn’t be. They came up with an explanation, but at that point I was so frustrated that I decided to pay for it myself rather than deal with more stress.
For a company that promotes its coverage and services, the actual experience has been extremely disappointing. Nothing seems straightforward, and even basic things become a hassle.
I honestly can’t wait to switch to another health insurance provider. I would not recommend AIA based on my experience.
Response from developer
We're sorry to hear you're having trouble with the app and understand how frustrating that can be. This isn't the experience we want for our members. We're unable to review account-specific matters publicly, but we'd be happy to investigate. Please contact us at health.memberservices@aia.com.au and we'll assist you directly. Kind regards, Member Experience Team
Can’t log in
Response from developer
We're sorry you've had this experience. We'd like to help, but we're unable to review account-specific details here. Please reach out via email at health.memberservices@aia.com.au or call 1800 333 004 between 9:00am and 5:00pm AEST/AEDT, Monday to Friday, and our team will be happy to assist. Kind regards, Member Experience Team
Easy to use
Response from developer
Thanks for your review! We're so glad to hear you're enjoying the app. We really appreciate you taking the time to share your feedback and support our team. Regards, Member Experience Team
