Quick claims and clear tracking!
Response from developer
Thanks for your review! We're so glad to hear you're enjoying the app. We really appreciate you taking the time to share your feedback and support our team. Kind regards, Member Experience Team
Paying for insurance I can barely use
To make matters worse, AIA has separate apps for Health and Vitality, yet neither provides a simple, reliable experience when you actually need to use your insurance.
For something we pay for every month, making a basic claim should not feel like solving a puzzle. Great insurance isn’t about rewards and marketing—it’s about being there when customers actually need to use it.
At this point, I’m seriously looking forward to switching back to my previous insurer, HCF, which was a much better and smoother experience compared to this.
AIA seriously needs to fix its apps and simplify the claiming process.
Response from developer
We're sorry to hear about your experience and understand how frustrating this may have been. We'd like to help; however, we're unable to access or review account-specific information through this channel. Please contact us at health.memberservices@aia.com.au or call 1800 333 004 between 9:00am and 5:00pm AEST/AEDT, Monday to Friday, and our team will be happy to look into this for you and provide further assistance. We're also pleased to let you know that we're currently working on a new claims feature that will make submitting claims quicker and easier. We look forward to sharing more details soon. Kind regards, Member Experience Team
Pretty helpful
Response from developer
Thanks for your review! We're so glad to hear you're enjoying the app. We really appreciate you taking the time to share your feedback and support our team. Regards, Member Experience Team
No log in…No support
Response from developer
We're sorry to hear you're having trouble with the app and understand how frustrating that can be. This isn't the experience we want for our members. We're unable to review account-specific matters publicly, but we'd be happy to investigate. Please contact us at health.memberservices@aia.com.au or call 1800 333 004 between 9:00am and 5:00pm AEST/AEDT Monday to Friday and we'll assist you directly. Kind regards, Member Experience Team
Great experience and easy claim process
Response from developer
Thanks for your review! We're so glad to hear you're enjoying the app. We really appreciate you taking the time to share your feedback and support our team. Regards, Member Experience Team
