Quick claims and clear tracking!
Extras claims get processed super fast. The app is clean, easy to navigate, and tracking your claim status is completely transparent. 5 stars!
Paying for insurance I can barely use
One of the most frustrating health insurance experiences I’ve had. I regularly can’t log in to the app, and even my actual physical card isn’t accepted or available at many providers, which makes things even more inconvenient. When I pay out of pocket, finding where to simply upload an invoice and make a claim is unnecessarily difficult.
To make matters worse, AIA has separate apps for Health and Vitality, yet neither provides a simple, reliable experience when you actually need to use your insurance.
For something we pay for every month, making a basic claim should not feel like solving a puzzle. Great insurance isn’t about rewards and marketing—it’s about being there when customers actually need to use it.
At this point, I’m seriously looking forward to switching back to my previous insurer, HCF, which was a much better and smoother experience compared to this.
AIA seriously needs to fix its apps and simplify the claiming process.
To make matters worse, AIA has separate apps for Health and Vitality, yet neither provides a simple, reliable experience when you actually need to use your insurance.
For something we pay for every month, making a basic claim should not feel like solving a puzzle. Great insurance isn’t about rewards and marketing—it’s about being there when customers actually need to use it.
At this point, I’m seriously looking forward to switching back to my previous insurer, HCF, which was a much better and smoother experience compared to this.
AIA seriously needs to fix its apps and simplify the claiming process.
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Pretty helpful
App looks very clean and does what I need. I hate it when other providers force you to call support to do basic things but the new app lets me manage my policy myself
No log in…No support
This app does not work, I can’t even log in as it just comes back to a home log in screen. Have deleted reloaded, sent emails to try and get some assistance all to no avail. Very poor .
Great experience and easy claim process
Excellent app! Very user friendly to submit claim quickly and provide access to policy details
