Lack of usability
Awful, mis information, poor integration
Half features don’t work
Why give an option to modify flight when you ask to call instead? Everytime, doesn’t matter what type of ticket one buys. Disappointing
Why did u change my flights to 49hrs transfer in between flights
Why u change my flights schedules without asking me to 49hrs intervals
Slow impossible to use and totally messed us up
The transaction on app or web was misleading leading to terrible disconnects in travel arrangements. Air India is completely unreliable
Nice trip
All is well
One of the most standard service
It is a good, nice and most flexible and convenient way to travel. To all just don’t ignore or pass through, it is really an experience compared to anyone else.
Can’t see all boxes
Needed to purchase seat upgrade …. Can’t !!! When trying to enter the address, can’t! Because the approval window is over top of the window to enter the address. Tried on a laptop and on phone… crazy!
Food & wheel chair
App crashes
Payment failed
After payment still asking for pay again
Terrible App
Terrible App - if you’re not capable, simply copy other apps in functionality.
Check In error
Check in not working
A bit tedious and not able to pay for upgrade
Everything was fine until i decided to upgrade for my flight several times. The page would stay blank and nothing. After trying four times the upgrade was unavailable. Quite disappointing for a 10 hour flight. Upon entering passport and visa info i had to try many times.
Miscommunication
We have informed we will get a discount of £15 at pret manager. Yet here they have declined that there is no such thing as discount. That’s a pretty misleading and inaccurate from the airlines side
Terrible app
Always crashing and declining payments. Spent 30 mins without any help using 7 different cards. No issues with banking on checking
Complete booking and customer mismanagement
I’ve had to change two flights and it’s taken me well over seven hours of my valuable time. My medical condition is terminal and what it was supposed to be a dream flight to see my family in Europe for the last time it’s become an absolute nightmare and very stressful adding to my condition according to the doctors. Every time I try to make it change, the price went ridiculously high or the flight was not booked and I have proof that I paid for it or two flights were booked and I was not given a signal that one flight had already been paid for because the gateway failed and I have three people who tested the gateway. Simply too much talking too many phone calls and inefficient service. If I still leave a long time, I don’t think I’ll be flying this airline again. I feel like I have been massively mistreated and there’s a total lack of empathy for the situation despite the fact I didn’t make the mistakes.
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Wrong booking
I travelled from Chicago US to Vizag India on emergency and had a two way ticket from and to Chicago. I paid $2000+ for each ticket. I travelled on family emergency and so did not get time to check my email in India. I now see I cannot see my trip from Chicago and also my return ticket is booked to SFO without my concent. Is this how you treat your customers with status. Not sure why my flight was changed no reasons were given. Pls fix this immediately and get my ticket back to Chicago.
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Worse airline
Worse service, rude people, Yamuna river is cleaner than their airplanes and airports.
AI help is with very limited help
AI help is literally like a robot have only few words how can I help, and do not connect with the agent
No Entertainment
Not working on both legs , staff don’t know, touch screen not working. Travelled in BA and TU. similar issue in Tu from Gatwick to Goa on one side and they credited 60 pound back to account. BA took the flight off track , technician sorted the entertainment issue before took off.
Disappointed
Not safe to travel
