Change seat options but they again charging me when I try to change the seat which I already pay for
You have so many seat available if family members traveling together you must offer two free seats next to each other. I pay for it, but I’m trying to change your seat because you have so many available. I’m trying to book it at the front dial now and you charge me again which is not fair.
Excellent service
AI has improved manifold times after Tata has taken over. The aircraft from Toronto to Mumbai was new and very clean. The staff were very courteous. I have travelled in many business class and first class but this one I would rate amount the top 10 airlines.
Detail details forgotten and have to be re-entered every single time
It’s easy to book a flight and nicely streamlined, but every single time the personal details are completely forgotten and have to be reentered which is crazy. Absolutely nothing is remembered between bookings.
No boarding pass
I can’t see it
App
I bought few times tickets and never received the points and any other benefits whatsoever. What’s point to download app and sowing lots of perk which you can not have….
it works
I like the interface and app is very simple and easy to navigate. Kudos to team
Wouldn’t recommend
I only flew Air India because of the instability in the Middle East leaving me with very limited options. Unfortunately, I won’t be making that mistake again.
The cabin crew were largely absent throughout the flight and, when they were around, came across as quite rude and uninterested. Disappointingly, the ground staff at the airport were even worse, with customer service well below what I would expect from an international airline.
The aircraft itself felt old and dated, and the onboard technology barely worked. The overall experience lacked the level of service, comfort and reliability you’d expect on a long-haul journey.
If you have other options available, I’d strongly recommend taking them.
The cabin crew were largely absent throughout the flight and, when they were around, came across as quite rude and uninterested. Disappointingly, the ground staff at the airport were even worse, with customer service well below what I would expect from an international airline.
The aircraft itself felt old and dated, and the onboard technology barely worked. The overall experience lacked the level of service, comfort and reliability you’d expect on a long-haul journey.
If you have other options available, I’d strongly recommend taking them.
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Personal Comment
Great. We love Air India. We choose Air India whenever we visit India for family trips
New App version needs improvement
My trips section, I see the trip I booked. Expected it would have all the information. It does not show baggage allowance or seat number or special meals.
Baggage
I m totally not satisfied with air India as they do don’t treat economy passengers with respect compared to business class, me and one of the business class passenger got late for baggage check in and at the counter I was refused to checked in my baggage as I was late so I decided to leave my luggage with friend and board the flight without luggage, after when I came in flight I found out the same business class passenger luggage was checked in in the same flight as I spoke to him. So this is not acceptable, just to let u know air India should treat all there passengers equally.
Can some one please help me here to get my luggage back from london.
Can some one please help me here to get my luggage back from london.
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Appreciating the exceptionalservice of Mrs Parminder front office ticketing staff at Pearson Airport
would like to express my sincere appreciation for the exceptional service provided by Mrs. Parminder at the Air India ticketing/front office counter at Toronto Pearson International Airport.
Mrs. Parminder demonstrated outstanding professionalism, patience, and genuine care while assisting us. She listened attentively to our concerns, explained the available options clearly, and handled the entire process efficiently and with a positive attitude. Her calm demeanor and willingness to go the extra mile made a stressful travel situation much easier to manage.
Customer service of this quality deserves recognition. Mrs. Parminder is an excellent representative of Air India, and her dedication, courtesy, and commitment to helping passengers reflect the highest standards of hospitality.
Please convey my heartfelt thanks and appreciation to Mrs. Parminder for her exceptional support. Employees like her make a lasting positive impression and truly enhance the customer experience. With Gratitude Baljinder Singh passenger YYZ to Mumbai
Mrs. Parminder demonstrated outstanding professionalism, patience, and genuine care while assisting us. She listened attentively to our concerns, explained the available options clearly, and handled the entire process efficiently and with a positive attitude. Her calm demeanor and willingness to go the extra mile made a stressful travel situation much easier to manage.
Customer service of this quality deserves recognition. Mrs. Parminder is an excellent representative of Air India, and her dedication, courtesy, and commitment to helping passengers reflect the highest standards of hospitality.
Please convey my heartfelt thanks and appreciation to Mrs. Parminder for her exceptional support. Employees like her make a lasting positive impression and truly enhance the customer experience. With Gratitude Baljinder Singh passenger YYZ to Mumbai
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I love air india
Excellent service and respectful staff
Walking backwards
Everything appears to be walking back to red tape era. Can anyone actually fix the least required to inhale and give some respect to passengers.
Worst flight
Worst flight travel in my life. Seats are horrible , hand rest don’t work, infotainment not working, some seats are held with zip ties. I will never with air India from yyz to del
Messed up
Keep changing flight time and one more stop without informing us.
Worst flight and experience
The air India travel experience is one of the worst I had. They would cancel the flight without providing any reason and then after calling for more than 5hrs they rescheduled me to economy from premium economy to an airport which was 40miles from the hotel without providing any kind of the travel reimbursement and then after calling them for a month I am still waiting for my fare refund which is literally less than 10% of the amount and way less than it was calculated.
Never flying again with this airline
Never flying again with this airline
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Seats
Unable to web check in , customer care weren’t able to web check in. At airport we were allocated separate seats. Flight from Amsterdam to Melbourne via Delhi seating away from family
AI2527
Flight was quite delayed on the runway
Basic info not accessible
Simple info is not displayed, getting to your prepaid seat# will take you 20clicks - if you jump through hoops.
Miles better than it used to be
A huge improvement, both digitally and the flight experience
